Create Support Message via Help - Limitation for certain people

Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
Michael

Thanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael

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