Create ticket through grid.

Hi Expert,
Is there any way to create ticket through grid control?
We have set alert through grid. we get an alert message through grid.
we need to implement the same alert should be converted into remedy.
Can you guys help me on this?
Thanks,

Hi ,
When i try to register ticket templates i got a following error.
*[oracle@shbaorc09b bin]$ ./emctl register_ticket_template connector /u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates/Remedy_DefaultCategory_LowPriority.xsl shbaorc09b 1159 GRIDBA1 sysman gridba1sysmanshire "Remedy Connector" "Remedy Connector" template1 template1*
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
log4j:ERROR No appenders could be found for category (oracle.sysman.connector.registry.api.ConnectorControl).
log4j:ERROR Please initialize the log4j system properly.
I can see the all the ticket template in /u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates
I guess all the templated are already register thats why i can see all the ticket template.
please find the information below.
[*oracle@shbaorc09b templates]$ pwd*
*/u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates*
*[oracle@shbaorc09b templates]$ ls*
total 128K
-rw-r----- 1 oracle oinstall 7.9K Apr 28 2009 Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_HighPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_HighPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.9K Apr 28 2009 Remedy_DefaultCategory_HighPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_LowPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_LowPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_LowPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_MediumPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority.xsl[oracle@shbaorc09b templates]$
If i am able to see the ticket template in above path.
Is that means that all the ticket template or still i need to register it.
Help is much appreciated.
Thanks,

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Create ticket through grid.

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