CreatePDF desktop printer - 'error'

Hi,
I installed the CreatePDF pack (I have Windows7) and then ran into problems as the install wouldn't work. I then installed the Xerox printer and ran the CreatePDF installation again and it worked. The problem is that I cannot print on this printer. When I try to create a pdf from Word using the CreatePDF printer I get an 'error' in the spool. I followed all the leads I could find to fix this problem:
- I installed the Windows Patch
- I removed and re-installed the CreatePDF desktop printer
- I made sure my credentials were correct for the port
I removed and re-installed the Xerox and CreatePDF printer a number of times but nothing seems to help.
What else can I try to make this work?
Thanks

Hi,
Yes that the hotflix I applied. I did re-install the printer after the update but it didn’t fix the problem. I can see the printer and use it but it failed each time. I get a failure email with the following message which makes no sense since I am printing from Word (I tried other software too) :
      Adobe PDF Pack could not successfully convert your file Microsoft Word - Document1 to Adobe PDF. Your uploaded file type is not a supported format. 
What else can I do?
Many thanks
Corinne

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