CreatePDF keeps erroring when I try to convert TIFF files to PDF

I have tried multiple times to convert a TIFF file into a PDF using the Adobe Reader desktop application as well as the Adobe CreatePDF Desktop Printer. It keeps erroring out in both applications. What did I pay for? And why won't it work? Please help.

Hi,
I apologize for the trouble.
Please tryin web UI at https://createpdf.acrobat.com/signin.html with your Adobe ID and password.
Then select "Convert to PDF" tool from right pane.
Please let me know it this does not work.
Hisami

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