Creatice cloud download error cannot make folder

I'm trying to download the Light Room trial and get an error starting creative cloud: "cookies dir: cannot make folder/cookies: Permission denied (error 13)
Does anyone have any idea how to fix this? I'm on firefox and an iMac.

Re: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

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I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco

Getting an error message that says: "Error starting Creative Cloud" "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

getting an error message that says: "Error starting Creative Cloud" "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
Regards,
Romit Sinha

I am having problems installing creative cloud due to cookies dir(?)it says cannot make folder/cookies: permission denied(error 13)

I am having problems installing creative cloud: It says "cannot make folder/Cookies:permission denied (error13)

Try below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go ( make sure to opeb ~/Library not /Library, there will two library )
Then open Application Support
Right click on Adobe folder
Click on get info
Under sharing and permission click on lock icon and unlock it
Click on symbol and Add Administrator and your current user name ( if not added )
Then give read and write permission to user name, admin, system and every one
Then click on Gear icon and select 'Apply to Enclosed
Click on lock icon
Try to install Creative Cloud App.

Cannot make folder /cookies: Permission denied (error 13)

I can not successfully install the Creative Cloud Installer. I continually get
Error Starting Creative Cloud
cookies dir: cannot make folder /cookies: Permission denied (error 13)
I have tried verifying disk permissions using the disk utility on my macpro retina. This is a brand new computer (less than a week). I've also tried changing cookies permissions to allow for third party cookies.
I don't know what the problem is.

I had this same irritating problem. Thanks to this forum and some helpful instructions from Adobe Customer Support online I have been able to sort it out. For those who've read this far down the thread, here are the instructions from Adobe, which worked a treat - and also cured a problem I was having with Adobe Reader XI for Mac (internal error message meaning I couldn't use Reader and none of my pdfs would open with Preview either!)
1. Please Open Finder and click on Applications on left hand side of Finder window.
2. Navigate　to Applications->Utilities ->Adobe Installers. Double click on Uninstall Adobe Creative Cloud and follow the onscreen instructions.
3. Delete Adobe Application Manager folder from Applications/Utilities.
4. Open Finder. Click on Go in Finder menu and choose Go to Folder. Type /Library/Application Support/Adobe in Go to folder and press return key. You will have Adobe folder open in Finder.
5. Delete AdobeApplicationManager and OOBE folder.
6. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support/Adobe in Go to folder and press return key.
7. Delete AAMUpdater and OOBE folder from Adobe.
8. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support and press return key.
9. Right click on Adobe folder and choose Get Info.
10. Click the lock icon at bottom of Get Info window to unlock it, then enter an administrator’s name and password.
11. Click on + icon and choose select all users on pop up and window and choose Select.
12. Change the permissions　for all Users to Read and Write.
13. Choose "Apply to enclosed items" from the Action pop-up menu (looks like a gear).
14. Try installing the Creative Cloud Desktop application from below link.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Please launch Adobe Creative Cloud Desktop application and check if you are able to sign in.

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window? I'm trying to get a trial version of CS5.

You do not need to involve Creative Cloud to install/try the trial version of CS5...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

After paying for using CC, cant use it. it says: Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
any ideas??

Pablosanchezphotoshop do you have sufficient disk space? Are you logged in under an administrator account? Finally which operating system are you using?

I get an error starting cc cookies dir: cannot make folder / cookies: Permission denied (error 13)

I get an error starting cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when downloading the creative cloud installer on my imac osx desktop. Can anyone help with similar pop up window?

Swallow what is the exact error which you are receiving? Also what version of Mac OS are you using specifically? Finally what Adobe software title are you currently attempting to install?

What to do with this? "cookies dir: cannot make folder /cookies: Permission denied (error 13)"

What to do in this case???
cookies dir: cannot make folder /cookies: Permission denied (error 13)

Re: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

Cookies did: cannot make folder/ cookies: permission denied (error 13)

cookies did: cannot make folder/ cookies: permission denied (error 13)
can't download creative cloud

Well, then by all means check the user privileges on your user folder...
Mylenium

Can't install always this cookies dir: cannot make folder /cookies: Permission denied (error 13), Guy

Always following error by installing
cookies dir: cannot make folder /cookies: Permission denied (error 13)
Mvg,
Guy Meurs

HI Fotografiemeurs,
Please check the following forum posts.
Re: How do I fix error code 13 when starting Creative Cloud?
Cheers,
Kartikay Sharma

Creative Cloud downloading error

I see that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Does anyone know why I get such error message? Am unable to see any apps in the Creative Cloud window in the menu bar. I have all the soft of the CC suite but can't do any update. I have tried uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
Many thanks in advance,
BeJeff

Thanks Jeff for your email,
Please find attached a JPG file showing the mean error. Also please note that am using a Mac Pro with OSX 10.8.5.
As mentioned, I see on my Mac that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Am also unable to see any apps in the Creative Cloud window in the menu bar. Twice, I have uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
Many thanks in advance for your help and talk to you soon!
BeJeff
Le 2013-10-04 à 17:38, Jeff A Wright <[email protected]> a écrit :
Re: Creative Cloud downloading error
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
BeJeff which error message are you receiving exactly? Also which operating system are you using?
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Error: Cannot make a static reference to the non-static method

Below is a java code. I attempt to call method1 and method2 and I got this error:
Cannot make a static reference to the non-static method but If I add the keyword static in front of my method1 and method2 then I would be freely call the methods with no error!
Anyone has an idea about such error? and I wrote all code in the same one file.
public class Lab1 {
     public static void main(String[] args) {
          method1(); //error
     public void method1 ()
     public void method2 ()
}

See the Search Forums at the left of the screen?
If you had searched with "Cannot make a static reference to the non-static method"
http://search.sun.com/search/onesearch/index.jsp?qt=Cannot+make+a+static+reference+to+the+non-static+method+&rfsubcat=siteforumid%3Ajava54&col=developer-forums
you would have the answer. Almost every question you will ask has already been asked and answered.

Creative Cloud Manager - Download Error - cannot update apps

This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
Thanks.

For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem. I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others. 'Tis a mystery.
I had to unhide the appdata folder (I'm in windows 8):
Windows key + R
Type in 'explorer'
Click on 'View' tab
Tick box next to 'hidden' to unhide
Then I was able to find the AAMUpdater folder:
users/myname/appdata/local/Adobe/AAMUpdate.
I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila! Success. I could open the Creative Cloud Manager and update existing apps and download new apps.
Thank you, David, for your suggestion. Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error.

Creative Cloud, Download error doesn't go away (for a month now)

Hi everyone,
I got 'Download error' about a month ago (10.9.5, MBPr), after that I tried everything I could think of:
- permission steps from this topic Help | Download Error in Apps tab of Creative Cloud Desktop Application
- repairing permissions with Disk Utility and repairing ACL permissions with Reset Password utility
- setting a new user
- using root user
- updating certificates
- using safe mode
- using different internet connection
- probably something else
- I spent 9 hours on phone with different support team members while they were trying the same things by themself, nothing worked.
Yesterday I reinstalled the OS (10.10.2, clean install) and the issue disappeared, but in the evening I rebooted the computer and the issue appeared again.
The errors in console were mostly non informative apart from LBS.log which was saying that something is wrong with partitions/PIM certificates
03/27/15 23:57:25:638 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
03/27/15 23:57:25:657 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
03/27/15 23:57:25:679 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
03/27/15 23:57:25:699 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 1743182 | Failed to create folder at temp location for download operations
I started to reinstall the OS again trying to find the app that was interfering with CC, but and a friend of mine suggested something I couldn't think of: first install CC app, then Wacom drivers (I'm using Cintiq 13HD) and then relaunch the CC app. I tried that (on a clean install) and CC app stopped working immediately.
So I'm thinking Wacom kext somehow interfering with CC.
So why am I writing this here and not on Wacom's forum? Well actually I wrote there too but the strange thing is that CC is the only app that is broken and I'm not sure whom to blame.
Currently the only solution I found was reinstalling the OS over existing one, and right now CC app works together with drivers, but I really hope this can be investigated.
I wonder if there's anyone with CC, OSX and Cintiq who's experiencing the same issue and/or maybe someone who can say what's going on and how another driver can interfere with other software permissions.
Thanks!
Sergey

Sergey I found the following error within the DLM.log which is relevant to the failure. The error is as follows:
03/28/15 13:27:18:569 | [INFO] | | | | | | | 82734 | Going to download the file at /tmp/4E40DAC1-7D75-40A6-8617-C269A6172398
03/28/15 13:27:18:569 | [INFO] | | | | | | | 82734 | Preference: Client has set the preference for single stream download
03/28/15 13:27:18:582 | [INFO] | | | | | | | 83009 | thread count is 0 and active thread count is 1
03/28/15 13:27:18:800 | [INFO] | | | | | | | 83005 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/icons?clientID=apps _panel_desktop
03/28/15 13:27:18:800 | [INFO] | | | | | | | 83005 | Going to download the file at /tmp/7ACEA07C-63FD-494D-91EE-67148CBDA13F/F2A8CBFD-7226-4034-A0BC-87A0A4B5347B
03/28/15 13:27:18:800 | [INFO] | | | | | | | 83005 | Preference: Client has set the preference for single stream download
03/28/15 13:27:19:111 | [ERROR] | | | | | | | 83008 | The error has come and the http error code is - 404
03/28/15 13:27:19:111 | [ERROR] | | | | | | | 83008 | the download job (0) failed to execute. The job state is STOPPED_STATE
03/28/15 13:27:19:111 | [ERROR] | | | | | | | 83008 | the download job (0) failed to execute. The job state is ERROR_STATE
03/28/15 13:27:19:111 | [INFO] | | | | | | | 83008 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable
03/28/15 13:27:19:521 | [INFO] | | | | | | | 83033 | **File download complete.**
Based off this I would verify that you have sufficient disk space to write the files to the tmp directory. I would also recommend creating a new local administrator account and seeing if you continue to receive the same error. Details on how to set up a new local Administrator account can be found at Install or run Adobe applications in new user account | Mac OS X.

Creatice cloud download error cannot make folder

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