Creating a cover letter from pc, not printer control panel HP Officejet pro 8600 Plus

I used to be able to create cover letters for my faxes directly from HP printer software installed on pc, via desktop shortcut.   I am all up to date on software, drivers, firmware, etc.  It simply disappeared-I had it for about a year.  I called HP, and I was a bit surprised as the tech rep did not know what a cover letter is and its purpose when faxing.  I can only fax from printer control panel and can not format cover letters from there.  Please help!  I need to send cover letters from time to time and that functionality simply disappeared.  I have unistalled and reinstalled software and hardware several times to no avail.  

Hello there! Welcome to the forums @bkgkrib ,
I read your post and added a screen shot of what I believe you are referring to. I will do my best to help you. Could you let me know what operating system you are running? I will look into this some more for you as to what could have happened. Also tell me if you had recently made any changes such as an upgrade, new computer, new router, ISP, any changes at all.
Also let me know how you have the printer connected (wireless, ethernet or usb).
Thank you
R a i n b o w 7000I work on behalf of HP
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    will my hp officejet pro 8600 plus print from my ipad.?
    This question was solved.
    View Solution.

    Hello,
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