Creating a PDF from a SAAS app creates boxes instead of Japanese characters

I'm using an online app (Unleashed Software) to "print" invoices, and the printed invoices show boxes instead of Japanese characters. The really weird thing about this problem, is that it occurs only on certain devices. I've tested on Macs, Windows, Android, and iOS, and on some devices I get the problem, and on some devices I don't. It's not just a Windows problem, or a iOS problem. Additionally, I use different browsers, from Chrome, to IE, to Firefox, to Safari. Changing the browser doesn't seem to help when it's on a device that won't output Japanese characters in a PDF properly.
I'm wondering how PDFs are generated when using online software. Since I can't reproduce the problem on certain devices, it seems to me that the software is using some local settings to render the PDF incorrectly.
Any ideas of how I could go about troubleshooting this problem?

Hi,
Could you please answer the following questions
1.What version of Crystal Reports are you using?
Go to Help-> About to find out.
2.What is the font you are using on the report?
Try to change the font style to MS Gothic or Arial Unicode MS, most preferably MS Gothic.
And export the report to PDF format.
This may help you
Thanks,
Praveen G

Similar Messages

Square boxes instead of Japanese characters in pdf output of a crystal rep

Hi All,
Did anyone of you ever faced such an issue, where the pdf output of a crystal report shows square boxes instead of Japanese characters when the output is saved in pdf. However the crystal report output looks perfect. I have saved the ouput in xls and rtf formats the characters look perfect as required, the issue we have is when the output is saved as pdf.
I have language pack installed on my machine.
My guess is that the few Character's width is not sufficient and few Characters in other fields appear perfect in pdf. I have to test this, it might take few days before I can access this report. Before that I want to gather information. If anyone has solution to this issue please let me know.
Thanks,
Ravi

Hi,
Could you please answer the following questions
1.What version of Crystal Reports are you using?
Go to Help-> About to find out.
2.What is the font you are using on the report?
Try to change the font style to MS Gothic or Arial Unicode MS, most preferably MS Gothic.
And export the report to PDF format.
This may help you
Thanks,
Praveen G

PDF file displays boxes instead of Japanese characters

Hi,
I am creating PDF files with a custom third-party set of sortware tools (Infragistics NetAdvantage).
This particular PDF document contains Japanese text using the Meiryo font and this font is embedded into the PDF file. It works fine in Windows (using the Adobe Acrobat Reader application), even on a machine where Meiryo is not installed.
But when viewed on the iPad, the text is displayed as a bunch of empty boxes.
Also, I'm not sure if it's related, but when viewing the same document on Window XP using FoxIt (instead of the Adobe Acrobat Reader), the text is not shown at all - there's just an empty space and not even boxes.
I would love to attach a sample PDF file here, but I don't see any way to do that... is there a way to attach files to these questions?

So the empty boxes are indeed shown by built-in preview, and Adobe Reader is also not able to render the content and it appears as blank.
After investigation , it turns out that system fonts on ipad does not have the required glyphs ( ~ symbol ) to render these characters. This is Apple’s bug and you may have to report this issue , indicating that it is not rendered in Preview / i-books on the ipad.
Sorry for the inconvenience.
Thanks,
-vaibhav

Can't create a pdf from a Word docx

I downloaded the trial version of acrobat pro dc but it will not allow me to create a pdf. it says to use the print to pdf option but that is not available. i reinstalled it but that did not fix it.

Hi Rahul, please see my answers below:
Are you using 64bit version of office 2010? - 32bit version
Are you able to convert any other file type into pdf format? - jpgs convert to pdf but no other Office file type will
Also, Do you see any 'convert to Adobe pdf' option when you right click a .docx file? - yes the options are there when I right-click but I get a message saying: "Unable to find "Adobe PDF" Printer or "Acrobat Distiller" printer.
Thanks,
John
Software Support Specialist
Ext. 6332
[email protected]
>>> RahulTyagi4you <[email protected]> 4/18/2015 6:04 AM >>>
Can't create a pdf from a Word docx created by RahulTyagi4you ( https://forums.adobe.com/people/RahulTyagi4you ) in Document Cloud PDF services - View the full discussion ( https://forums.adobe.com/message/7449723#7449723 )
Hi johnm82926422 ( https://forums.adobe.com/people/johnm82926422 ),
I need to know certain things in order to assist you more accurately...!!
Are you using 64bit version of office 2010?
Are you able to convert any other file type into pdf format?
Also, Do you see any 'convert to Adobe pdf' option when you right click a .docx file?
Regards,
Rahul
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7449723#7449723 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7449723#7449723
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Document Cloud PDF services by email ( mailto:[email protected]jivesoftware.com ) or at Adobe Community ( https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=48 70 )
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Create multiple PDFs from multiple files

Hi everyone
I'm trying to use the "Create multiple PDFs from multiple files" function in Acrobat 9 Pro (version 9.4.6) to create about 100 PDFs from InDesign CS5 files. Theoretically this would do the trick for my purpose. BUT: When running the function, it does not use the CS5 InDesign (version 7.0.3), but tries to open the files with InDesign CS3. Of course this does not work. We, as a professional working agency, have installed CS3, CS4 and CS5. Even with making the InDesign CS3 .app invisible an pushing it into the garbage bin during the process did not work. Acrobat still wants to access InDesign CS3. It is not possible to downgrade the files to CS3 files, for there are special (i.e. interactive) functions which only work in CS5. It would be more work than creating the PDFs manually, anyways.
Does anyone have similar issues? Any ideas how to solve the problem?
Thanks in advance.
Thinka

OK, cool, I found one, which seems to work just fine.
http://www.kahrel.plus.com/indesign/batch_convert_cs3.html
found here:
http://forums.adobe.com/message/3712434#3712434
Thanks for the hint!

Hola a todos , busco una manera de crear un pdf desde la impresora de ios, como lo puedo resolver, gracias. Hi all, I look for a way to create a PDF from the printer ios, as I can solve, thanks

Hi all, I look for a way to create a PDF from the printer ios, as I can solve, thanks

Try this process on your Mac. These files will be regenerated by Mac OS X with default settings.
1. Quit the Mac App Store
2. Trash the following folders and files; (~ is your Home folder)
~/Library/Caches/com.apple.appstore
~/Library/Caches/com.apple.storeagent
~/Library/Cookies/com.apple.appstore.plist
~/Library/Preferences/com.apple.appstore.plist
~/Library/Preferences/com.apple.storeagent.plist
~/Library/Preferences/com.apple.streagent.plist.lockfile
Mac HD/Library/Preferences/SystemConfiguration/networkinterfaces.plist
3. Restart your Mac
4. Open the Mac App Store
5. Log into your MAS account

Hyperlinks not converting when creating a pdf from Word 2010 to Adobe Acrobat 11.0.6

First off, let me say that these are not table of contents hyperlinks. I have created a document in Word 2010 (not a MAC) with hyperlinks to files residing on our company's intranet. In Word the hyperlinks work great but when I create the pdf, the links do not work. I have converted using both PDFMaker from Word and Create a pdf from within Acrobat. Yes, I have all the boxes checked regarding saving links. The links appear to work partially. Meaning that when I hover the cursor over the link, the pointy finger appears but when I click I get a pop-up message telling me the file could not be opened. Also, when I hover over the hyperlink, the address appears. So, I think it knows there's a link and it tries to open but can't. When I create the file within Adobe the link works - once. When I click on the link I get a pop-up window asking me if I want to save my file before closing. After my response the file closes and the linked file opens. However, when I go back into the file and try the hyperlink again, I get the pop-up telling me the file cannot be opened. HELP! I am at my wits end. After spending hours yesterday trying to research (I think I read every thread related to hyperlinks but I am not using a Mac, table of contents or Adobe 7 around which it seems all the prior questions revolve) and futily creating and recreating the pdf (as if doing the same thing repeatedly would somehow magically work) I am about to give up. This is a document that will be published to our intranet for use by employees which cross-references other documents to which they can refer for additional information. I would prefer to publish a pdf and not a Word document. Any suggestions would be appreciated.

Thanks for your input Bill. I've checked the preferences and "view large images" is turned on. It's not all of the images which are missing, only certain ones do not transfer over to PDF.

I need to create a PDF from InDesign that people can edit in Reader or Acrobat

I need to create a PDF from InDesign that people can edit (for example, change a name from "John" to "Johnny") from either Adobe Reader or Adobe Acrobat. I have already looked at forms, but they do not keep your font colors, faces, and sizes and just make everything that is selected as a text form Black, 12pt, Times New Roman.
Can anyone here help me?

Vincent,
If you use Acrobat pro, generate your .pdf file and then save it as (french version):
... so that anyone using Acrobat Reader (or Pro, of course) can modify the .pdf file (with limitations), add comments, ...
If you want to try to "protect" your .pdf file, you can try with this (in the "Préférences" menu (french version)):

Where are files downloaded to on the mac when creating a pdf from web pages?

where on the mac HD are files downloaded to when creating a pdf from web pages?
Im creating web pages from the whole site so creating a large document, so wondered where these fiels are stored on the mac so I can delete when finished as dont want to clog up the hard drive.

Look at the LiveCycle server products.

How do I create a pdf from just one or two pages of an existing pdf?

I just purchased this product (acrobat online)
and it is not allowing me to do the things it promised, e.g. saving portions of one pdf to another, combining pages or entire docuements to create, even typing into a document (editing)! I am so frustrated - can someone please help!?

But I jut paid $89.00 for the adobe pack - if I subscribe to Acrobat Plus, will that be credited?
Date: Thu, 19 Sep 2013 15:50:14 -0700
From: [email protected]
To: [email protected]
Subject: Files.Acrobat.com How do I create a pdf from just one or two pages of an existing pdf?
    Re: How do I create a pdf from just one or two pages of an existing pdf?
    created by H.Spector in Files.Acrobat.com - View the full discussion
Hi,
Thank you for your subscription. If you are Acrobat Plus subscriber then you can extract the pages from the PDF file using Tools> Pages> Extract pages.
You can find "Tools" at right top once you open your PDF file in Acroat.
If you are subscriber to PDF Pack then please download Acrobat XI Plus from www.adobe.com.
PDF Pack service offers "Convert to PDF", "Export from PDF"(to Word/PowerPoint/Excel/RTF formats so that you can edit the exported files) and "Combine Files" (combine your files into a single PDF file).
Please let me know if you have any quesitons.
thank you.
hisami
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5697921#5697921
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5697921#5697921
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5697921#5697921. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Files.Acrobat.com by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Question: Is there a way to create a PDF from outlook e-mail that does not embed the attachment? better, is there a way to convert the e-mail with attachement (not embeded) as pdf pages? - Problem: I have 1400 e-mails with attachments that need to be conv

Is there a way to create a PDF from outlook e-mail that does not embed the attachment? better, is there a way to convert the e-mail with attachement (not embeded) as pdf pages?
- Problem: I have 1400 e-mails with attachments that need to be converted into pdf and the attachments cannot be embeded.
System: PC Windows 7 using Acrobat X Prof. - Thank you!

Hi ,
There is an option of embedding index for faster search while converting email to a PDF .
However I am not sure that will serve your purpose or not .
I would recommend you to get in touch with Microsoft support as well .
Meanwhile I'll work on it and get back to you in case I get a desired solution .
Regards
Sukrit Dhingra

How can I create one pdf from a FrameMaker Book with mixed page sizes.

Looking for an easier way to create one pdf from a FrameMaker book that has files with different pages sizes; letter and tabloid.
So far, I have not been able to find a way to set up the Adobe PDF printer or Distiller to read the page size from the source files in the book and then create one pdf with the appropriate page sizes based on the file sizes in the FrameMaker book. I can create a pdf of the book using a multi-step process where I create a pdf for each page size and then combine them into one file. This is a lot of work.
Is there a way to set the Adobe PDF printer where it reads page size from the source files and then creates one pdf with a mixed page sizes?
Using FrameMaker 7 and 10 and Acrobat X Pro.
Thanks for any suggestions

http://forums.adobe.com/message/4013068#4013068
http://forums.adobe.com/message/3519366#3519366
http://forums.adobe.com/thread/485331?tstart=0

Create a pdf from an arabic wiki page

hello there!
I come across a nasty probleme whil trying to create a pdf from a wikipedia page:
I go to File--> Create PDF --> From web page, then I choose an arabic page (example adobe entry from wiki http://ar.wikipedia.org/wiki/%D8%B4%D8%B1%D9%83%D8%A9_%D8%A3%D8%AF%D9%88%D8%A8%D9%8A )
the result is a missed up, ther's no arabic text, only latin text appears!
I have installed arabic/hebrew language support to windows from regional settings.
hebrew displays good but arabic not.
I use Acrobat 9 Pro version 9.1.0 on a Windows XP SP3 English.
from some searches on the net i found that i must buy the adobe CS4 Middel east version, and that will be bad to buy two versions of the same product just for one littel thing such as arabic/hebrew .
is there any solution other than this hard choise?
thank you.

As I said above, non of the adobe cs4 Master Collection supports fully arabic type.
I need to be able to write arabic in Photoshop, indesign, Illustrator, After Effects, Premiere..
I taught CS4 will come out with this option of arabic typing included, but I found that you must by another set of Adobe products arabic enables from the Winsoft company.
a temporary solution is to download the arabic trials found here; http://www.winsoft-international.com/en/downloads/trials/ and use them to make the things that you need in arabic, then delete them and keep using the English CS4.. this is helpful when you have only to work with one project with arabic type, but, this doesn't work, as the trials wil expire and you have to buy licenes again.

Why can I not create a PDF from a web page on my Adobe Acrobat 8 Pro on my new Windows 8 computer? It worked fine on my windows XP system?

Why can I not create a PDF from a web page on my Adobe Acrobat 8 Pro on my new Windows 8 computer? It worked fine on my windows XP system?

Acrobat 8 is not compatible with Windows 8, for the simple reason it was
created much before it and Adobe could not participate the changes to the
OS that Microsoft implemented many years later on. You need to buy the
current version for compatibility.

Creating a pdf from a word doc and the image and footer will not show

I am trying to create a pdf from a word doc that has an image and footer. Neither will show in the pdf. Also getting this message "Adobe Acrobat Updater has not been able to check for updates recently. Check online to see if solutions are available from the Adobe website." My Cloud says it is updated.

What was the Original?
If it was from Word, chances are the top and bottom Margins were set too narrow. (should not be less than .5 inches even more safety 1" would be better). As for graphics. Check in Word preferences (may be called different in a windows machine) make sure in view and Print settings "Graphics" is checked (show Graphics and Print Graphics).

Creating a PDF from a SAAS app creates boxes instead of Japanese characters

Similar Messages

Maybe you are looking for