Creating a PDF while maintaining same layout

I've created a label for a client for her to print via a PDF. It is 10 labels per page (Avery product). I can print just fine directly from Illustrator. But creating a PDF for her to print changes the layout, and the labels no longer print exactly on her labels. What do I change to retain the same margins, etc.?

On a hunch, try this.  In Ai with the original file open > do a command Y ( this will show you the artwork and elements in "outline" mode ) > Command A ( select all ).  You might see a hidden element that is forcing the artboard to read larger than it actually is.  If there are any hidden elements on or outside the artboard, delete them. My "locked" holding line will not be affected because you will not be able to select it.  Hope this helps.
Should everything look the way it should, hit the command Y keys again to bring back the preview.

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