Creating an organization structure

Good Morning;
If we are not using Service Desk, is there any benefit to creating an organization structure in Solution Manager?
If so, would someone be so kind to point me in the direcction of documentation.
Regards
Don

Hello,
The org structure becomes useful when one uses automatic team determination in service desk. When a Service desk has many teams (e.g. FI, BC, SD, MM...). When a message arrives rules (TCD PFAC) are used to determine which team should be assign to a message. Usually the rules is based on the SAP component. This help speed up the processing time a message. But, if you are not using service desk. I see no need for it.
I have not seen any good documentation on this. There is the old 3.1 additional information document from http://service.sap.com/solutionmanager  Then Media Library --> Technical Papers and the document name is "Service Desk: Additional Information"
It is helpful if one is a CRM functional consultant. If you are looking for good general documentation on solution manager, it does not yet exist. Currently one must go through the IMG (SPRO), SAP help (which is very general), this forum (helpful but usually too brief for beginners), There are SAP Press books, but I also found they have big gaps in most areas. The SAP Press books do state they do not replace the installation or implantation guide. Hence one ends up jumping from documentation to IMG to forum. It is a slow a painful process.
Regards,
Avrohom Weissman

Similar Messages

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    Hello Experts,
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    Hi,
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  • Organization Structure in Portal

    Hi All,
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    Hello Vinoth,
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  • Organization Structure In GP

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    Hi Vinoth,
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  • Graphical Display of Organization Structure in HR

    While creating the organization structure some dummy org. units are created basically for reporting purpose.  However while displaying the same in graphical structure the dummy units are also displayed.
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    Hi Kerf,
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    Regards
    <u><i><b>Anil.C</b></i></u>
    <i><b>Reward the Points if my answer helps you out</b></i>

  • Creation of Organization Structure

    Hello Gurus,
    Can you please send me the document for creating the organization structure in HR.
    Thanks,
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    Dear Karan,
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  • Modification of organizational structure

    Hi,
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    Hi
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  • Organization Structure for multiple countries

    Hi,
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    Kumar

    Hi Kumar,
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  • Transport organizational structure

    Hi guru,
    I created an organizational structure in development and I transported it in quality but when I create a CID to link to this structure, the system give me the following message" Position not available" but in PPOSE I see the position
    COuld you help me?
    Thanks
    Regards

    Run the report RHCHECKRELATIONS through se38.
    Go through the documentation before running it. Also dont select DIRECT DELETE in the begnning.
    Study documentation before executing.
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    Ajay

  • Regarding how to create organization structure in sap workflow

    hi Guru's
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    regards
    vijay

    http://help.sap.com/saphelp_erp2005/helpdata/ru/05/dfba3692dc635ce10000009b38f839/frameset.htm

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