Creating BP and then a Lead transaction from the incoming Email.

Hi CRM Gurus,
I am in a situation where our business needs to create a BP and then a Lead Transaction from the incoming mail from the customer.
Can some one please help me out with the configuration, which needs to be done to achieve the mentioned requirement.
Thanks in advance..
Cheers!!!
Ajay

Hi
this example is not for ERMS but in it there should be quite similar possibility.
for Interaction Center you have Agent Inbox functionality, in SPRO tcode your will find configuration for Agent Inbox, where you may review it. To find workflow which is used by system you may go to SWETYPV tcode and look for object CICSUPRT2 and event MAILRECEIVED. Or go to SWEL and check whuch workflows were executed at a time when email arrived.
Then best will be to copy this workflow in tcode SWDD to a new one, and set it in above configuration to be executed.
In SWDD in this workflow add tasks for BP creation and Lead creation. Possibly you will find methods to be used in tcode SWO1 for objects like Lead or Business Partner. Or you may develop yours object in SWO1 with own menthods, and use it later in SWDD for tasks creation.
Regards

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Creating BP and then a Lead transaction from the incoming Email.

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