Creating Folders on BT Yahoo Mail

I am unable to create folders or sub folders opn BT Yahoo Mail. The correct box for creating new folders appears with no issue, but after typing in the name of the folder I get the following message.
"Sorry, an unknown error has occurred. Please try again. If the issue persists, please contact customer care."
I have tried to create a folder over 3-4 days just in case it was a temporary fault, but no joy. I am using a Mac/OS Yosemite with Safari as the browser. Thus far I have cleared history and cache.
Any thoughts much appreciated!
Solved!
Go to Solution.

David - thanks for getting back to me, much appreciated.
Yes the issue still remains. I have been in contact with BT, but so far the issue remains unresolved. One adviser "took over" my Mac, but to no avail. The adviser then said he would take the issue to a higher level and that BT would get back to me within 48hrs.
Just to clarify I am able to retrieve the new folder box with no problem, but when I type in the name I get the message above.
Apologies for the size of the image, but this is how it comes out when I add an image!

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https://discussions.apple.com/community/notebooks/post!input.jspa?containerType= 14&container=2097

Creating Folders on BT Yahoo Mail

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