Creating planning app in 9.2

Hi,
I have a situation where a newly created planning app is listed in the planning front end but when you try and log into it you get a message saying 'Unable to logo. Refer to log for details' or words to that affect.
The steps which were followed are
1. Created sql db
2. Created UDL file
3. Created ODBC connection
4. Created essbase app
5. Configured and deployed
The planning app is not in HSS despite the configuration and deployment to HSS. Which step/process is missing?
Thanks,
Nathan

Hi,
The application was created through the planning desktop. There were no error messages. I am talking with someone over the phone who is having problems. We created a new app over the phone and no error messages appeared. The planning service was taken down when the properties file was created and then planning was restarted. On that occassion the new app wasn't in the properties file so it also wasn't available through the planning client.
The hspeventlog from the app which was created but couldn't be accessed confirmed the app had been created.
Odd..
Thanks

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