Creating support notification (Solution Manager) from Web UI SAP CRM

Hi,
We have integrated Solution Manager (SM) with SAP CRM.
Does SAP support has solution with support notification ?
How we can create support notification from Web UI SAP CRM ?
Denis.

Hi
There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.
Anyway let me explain
enter the tcode solman_workcenter in solman choose the incident management tab
now  on the left side you can see an action for Create support message
thus clicking on it will open the browser for posting messages
(the same can be shared with end user for message posting )
further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.
hope its clear now
regards
prakhar

Similar Messages

  • Implementing the Enterprise Support in Solution Manager

    Hi Experts,
    Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
    Also let me know what are steps involved in implementing the enterprise support.
    Thanks in Advance
    Hari

    Hello Hari,
    In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
    The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
    1. SAP Solution Manager basic settings (IMG)
      a) Initial Configuration Part I
      b) Maintain Profile Parameters
      c) Maintain Logical Systems
      d) Maintain SAP Customer Numbers
      e) Initial Configuration Part II
         1) Activate BC Set
             a) Activate Service Desk BC Set
             b) Activate Issue Monitoring BC set
             c) Set-up Maintainance optimizer
             d) Change online Documentation Settings
             e) Activate Solution Manager Services
             f) Activate integration with change request Managemnt
             g) Define service desk connection in Solution Manager
       2)Get components for SAP Service Market place
            a) Get SAP Components
       3) Get Service Desk Screen Profile
           a)generate Business Partener Screen
       4)Copy By price list
           a)activate Service Desk BC Set
           b)Activate Issue Monitoring BC set
           c)Set-up Maintainance optimizer
          f) Business Add-In for RFC Connections with several SAP customers
          g) Business Add-In for RFC Connection of Several SAP Cust. no.
          h) Set-Up SAP Support Connection for Customers
          i) Assign S-user for SAP Support Portal functionality
          j) Schedule Background Jobs
          k) Set-Up System Landscape
          l) Create Key Users
          m) Create Message Processor
    2. Multiple SAP Customer Numbers
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Set-Up SAP Support Connection for Customers
    3. Data transfer from SAP
          a) Data Transfer from SAP
    4. Create u201COrganizationu201D Business Partner
    5. Service Provider function (IMG)
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Business Add-In for Text Authorization Check
          c) Activate BC Set for Service Provider
          d) Activate Text Types
          e) Adjust Service Desk Roles for Service Provider Menu
    6. Service Provider: Value-Added Reseller (VAR)
          a) Business Add-In to Process Actions (Post-Processing Framework)
         b) Activate BC Sets for Configuration
         c) Create Hierarchy and Product Category
         d) Set-Up Subcategories
         e) Create Business Partner as Person Automatically
         f) Set-Up Automatic Confirmation of Messages
        g) Maintain Business Partner Call Times
        h) Set-Up Incident Management Work Center
    7. Work Center (Web UI)
        a) Activate Solution Manager Services
        b) Assign Work Center Roles to Users
    Hope it helps.
    Regards,
    Satish.

  • Where do i download SAP solution manager from?

    Good day,
    where do i download SAP solution manager from ? i tried using this link which was shown in some other websites , but it does'nt seem to work.
    The link is :
    http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components -> SAP Support Enablement Package - >SAP Support Enabl. Package 1.0
    Many thanks
    Kripashankar.N

    SEP is an additional package on top of Solman which must be licensed separately.
    http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components
    That is the right path - if you don´t see SolMan you have to either contact your sales person so that you get an installation number or create a call at XX-SER-CONTR and ask for an installation number for SolMan and the download permissions.
    Markus

  • How to change  in NOTIF_CREATE - Create Support Notification

    Hi
    I want to add  the following thing in the NOTIF_CREATE
    1. Person Responsible-when i use to create message in notif_create my name is not appeared in the F4(I have tried in IMG-Service desk-BP ,but my name is not appeared there)
    2.How to create new category?
    3.How to use E-mail function in Create Support Notification?
    Please help me
    Regards,
    Neni

    Hi
    Thanks for u answers,
    1. I had already created the BP but still my problem is not solved
    2. I am geting this problem-choose the key from allowed name space
    3.Can you please tell me what i have to do in in Action profiles
    Thanks for ur reply
    Regards
    Neni

  • Error when undate solution manager from 700 to 701(700 enp1)

    Hi all,
    error when undate solution manager from 700 to 701(700 enp1),error:OCS package SAPKITL428 does not match the current software component vector.
    My current supportstack is as follows :
    SAP_ABA 700 0016 SAPKA70016
    SAP_BASIS 700 0016 SAPKB70016
    PI_BASIS 2005_1_700 0016 SAPKIPYM08
    ST-PI 2008_1_700 0002 SAPKITLRD1
    SAP_BW 700 0018 SAPKW70018
    SAP_AP 700 0014 SAPKNA7014
    BBPCRM 500 0012 SAPKU50012
    CPRXRPM 400 0014 SAPK-40016INCPRXRPM
    ST 400 0017 SAPKITL427
    ST-A/PI 01L_CRM570 0000 -
    ST-ICO 150_700 0017 SAPK-1507KINSTPL
    ST-SER 700_2008_1 0005 SAPKITLOO5

    Hi,
    Because prerequisite to apply this package is not met. To apply this package below is the prerequisite which i can see in your package level is not met:
    Support Packages
    Package      Value
    SAPKU50012      T
    SAPK-70401INBICONT      T
    SAPK-40013INCPRXRPM      T
    SAPK-50001INCRMUIF      T
    SAPKA70102      T
    SAPKNA7012      T
    SAPKB70101      T
    SAPKB70102      T
    SAPK-701DHINSAPBASIS      T
    SAPKITL427
    Thanks
    Sunny

  • ERROR while CREATING RFC FOR SOLUTION MANAGER DIAGNOSTICS

    Dear all,
    Hi,
    I am configuring solution manager 7.0.
    In SPRO>basic setting >operation>solution manager diagnostics > create RFC for solution manager diagnostics i am getting this error
    program WEBADMIN not registerred.
    can any one tell me how to register this program in sap gateway.
    best regards
    azeem

    Hi Azeem,
    Just before creating the rfc connection do this step.
    Set-Up Solution Manager Connection to Solution Manager Diagn
    Use
    Check the connection to function Solution Manager Diagnostics.
    Default Settings
    The function Solution Manager Diagnostics is installed on the Java instance of the Solution Manager system by default.
    Activities
    If the default values are correct, save the settings.
    To run the Solution Manager Diagnostics in another system, enter the required data and save.
    Also check that your java is active.
    Regards
    Ashok

  • Accessing Document URL in SAP Solution Manager from SAP R/3 using BAPI

    I want to access the hyperlink corresponding to a document present in Solution Manager from another system (i.e SAP R/3). The hyperlink can be generated manually by clicking on the button "Generate" present in Solution Manager. Can anyone please help me advising any BAPI to generate this hyperlink, or any standard function module for generated such a hyperlink used in Solution Manager so that I can define a custom BAPI.
    Thanks in advance!

    Hi Alvaro Hernán Rojas R ,
    The product line is the hierarchy of the finished goods.
    It is pertinent that the finished goods has emerged due to some process(es) carried on the raw material.
    Thus logically you should map in solution manager based on the process only.
    The macro process while depicts the processes at the highest level.The Business scenarios, Business Process gives a good idea about how you should go about configuring.The Steps/activities helps you to map in to SAP thro' T/Codes.
    From the point of view of all of the below three,namely,
    Easy configuration activities
    Easy design of Unit and integration test
    Easy activities of Process enhancement and optimization,
    the option   Map the process as ISO Standards
    - Several projects : For each product line,will be most ideal.
    It is the processes that drives the activities.The control activities like internal control etc are all process based.Given these,divorcing the business process from the configuration -as in -is certainly not a good practice.
    Hope this helps.
    Regards,
    Ramesh

  • Solution Manager users consume a SAP Licence

    Hello
    I've been working with customers with Solution Manager and  I got a very extrange question.   A company has got a restriction about the numbers of users that can be created in Solution Manager.  They were said that only users which have a SAP productive licence (ERP/CRM/SRM, etc.) are allowed to use Solution Manager.  So, they deleted all users which do not have a productive user.  So all the consultants now cannot use SolMan for the projects.
    In my view, this totally wrong, since you want to have all your support team, and consultants working in projects, using Solution Manager as fundamental tool, an for sure, most of them will NOT have user in the productive system. 
    Do you have any clear statement somewhere in the Enterprise Support contract or somewhere else which clearly state that users in SolMan need to have a productive licence?  Is there any note, mail from SAP that say so?
    I appreciate your input.
    Regards
    Esteban Hartzstein
    TeByon Consulting
    Director

    Hello,
    I got an answer from some very knowledgeable person at SAP, responsible for Solution Manager:
    Hi Everyone:
    The SAP Solution Manager is covered under the customeru2019s support agreement, so normally we have the customers address this with their account team if they have any questions.  There is more information in the solution manager homepage FAQ.   Note that all use of SAP Solution Manager is u201Ccoveredu201D by the customer agreement, including users.  The only exception is use of Service Desk for non-SAP components, in this case the account team can inquire if any additional licenses are required.
    Back to Top
    2. What is the cost of installing SAP Solution Manager?
    The following items regarding SAP Solution Manager are covered:
    The SAP Solution Manager Software.
    The license for SAP Solution Manager Standard Edition.
    The license for MaxDB (formerly known as SAP DB). If customers choose to use a different database, database license costs may apply depending on the customer's agreement with his database vendor.
    Back to Top
    3. Which licenses do customers need for SAP Solution Manager?
    To run SAP Solution Manager, customers need the following licenses:
    SAP Solution Manager
    Database - The license for SAP DB is covered by the SAP maintenance agreement. If customers choose to use a different database, database license costs may apply depending on the customer's agreement with their database vendor.

  • Ticket SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0

    Hi,
    I want to migrate all tickets from SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0 , please let me know the procedure how to migrate it.
    DB Detail
    SAP Solution Manager 7.0 - MSSQL( 9.00.4035)
    SAP EHP 1 for SAP Solution Manager 7.0 - MSSQL(10.00.2531)
    Thanks,
    Kaleel

    Dear Mohamed,
    I was reading the post and the replies and while I think your question has been answered, I just want to make sure what you are trying to achieve. Is it a migration, where you have one Solution Manager system on SAP Solution Manager 7.0 and another
    SAP Solution Manager EHP1 system and you were looking to migrate the Service Desk messages?
    If you are "Upgrading" one system from Solution Manager 7.0 to  EHP1 then all the messages are preserved.
    If you are "Migrating" to a physically different system, then transfer of Service Desk Messages is not supported.
    Please see the document [SAP Solution Manger-  Conent Transfer|https://websmp204.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000608232009E]
    Also Service Desk is a completely independent CRM Service, so the messages could always be archived, as has been suggested.
    No depending on your scenario, is the EHP1 system brand new or is it already productive? If it was brand new, you might be able to do a homogenous system copy, and then upgrade the new system to EHP1. But if it is already productive, this would not be an option.
    Hope this helps to clarify.
    Regards,
    Paul

  • Which ver of J2SDK for Solution Manager 7.0 including SAP EHP1 on win:orc

    Dear all,
    I am in planing to install process to install
    SAP Solution Manager 7.0 including SAP Enhancement Package 1 on Windows : Oracle
    Which version J2SDK file is more recommended. what sap notes i have to refer to.
    regards,
    rahul

    Hi
    Check this out
    Note 716604 - Access to Sun J2SE and recommended J2SE options
    http://java.sun.com/products/archive/j2se/1.4.2_09/index.html
    http://java.sun.com/j2se/1.4.2/SAPsite/download.html
    Note 575774 - Installing new JDK
    All in one
    http://java.sun.com/products/archive/
    Note 1172419 - Linux: Supported Java versions on the x86_64 platform
    Regards
    Uday

  • Upload data from Excel to Sap-Crm

    Hi All,
    I need to upload data from EXCEL to SAP-CRM system.The problem is in crm there is no ALSM_EXCEL_INTO_INTERNAL_TABLE or corresponding function modules exist.Using GUI_UPLOAD I can upload data from excel to CRM but the main problem with this is it supports only 255 chars for entire line, in my excel file it contains more than 255 chars.Please help me out.

    Try the following :
    Class: CL_GUI_FRONTEND_SERVICES
    Method: GUI_UPLOAD
    Thanks
    <b>Allot points if this helps!</b>

  • Upload data from Excel into SAP CRM using webservices

    Hi,
               I want to upload the data from EXCEL into SAP CRM using a web  service, can anyone say me the process and also how to map the excel and the source code structures.
    Thanks,
    Sanju.

    Try the following :
    Class: CL_GUI_FRONTEND_SERVICES
    Method: GUI_UPLOAD
    Thanks
    <b>Allot points if this helps!</b>

  • Create messages on Solutions manager system it self.

    Hi ,
    On our customer solutions manager system we don't have access to directly log messages via the solutions manager itself, but from the customers ECC (SAP production system)
    When we select Help --> Create support message, we get the error "You dont have authorization to create a support message".
    Would any one know how this restriction is made where you restrict users from logging messages directly on SM.
    Its it a standard role with authorisation. If so please advise the role.
    Thank you & regards,
    Harshini.

    Dear Harshini,
    I dont know if in solution manager additonally a authorization is needed maybe you can ask one colleague by open a ticket under component SV-SMG* . For Service Marketplace your user id must have the authorization object" create sap customer message".
    Best wishes,
    Dragana Manojlovic
    SMP TECH Senior Support Consultant II  | AGS Primary Support | Global Support Center Austria
    SAP Österreich GmbH | Lassallestrasse 7b | A-1021 Vienna | Austria

  • Creating environment in solution manager 4.0

    I have been assigned to create a an environment within Solution Manager under Business Process however I do not know how to do this, can somebody please advice me on how to do this or refer me to the correct guide or CBT. Any help would be much appriciated

    Hi
    Check the help.sap.com portal on soulution manager. You will get all the related literatures on sol man.
    regards,
    Vinodh.

  • Listing of BAPI's or ABAP support for Solution Manager

    Hi,
      Does anyone know of any BAPI's or ABAP RFCs/API associated with the Solution Manager?
    Thank You,
    Phil

    http://service.sap.com/patches
    --> Entry by Application Group
    --> SAP Technology Components
    --> SAP SOLUTION MANAGER
    --> SAP SOLUTION MANAGER 7.0
    --> Support Package Stacks
    Give your source and destination support package and download them.
    Markus

Maybe you are looking for