Creating support notification (Solution Manager) from Web UI SAP CRM
Hi,
We have integrated Solution Manager (SM) with SAP CRM.
Does SAP support has solution with support notification ?
How we can create support notification from Web UI SAP CRM ?
Denis.
Hi
There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.
Anyway let me explain
enter the tcode solman_workcenter in solman choose the incident management tab
now on the left side you can see an action for Create support message
thus clicking on it will open the browser for posting messages
(the same can be shared with end user for message posting )
further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.
hope its clear now
regards
prakhar
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Implementing the Enterprise Support in Solution Manager
Hi Experts,
Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
HariHello Hari,
In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
1. SAP Solution Manager basic settings (IMG)
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c) Maintain Logical Systems
d) Maintain SAP Customer Numbers
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a)activate Service Desk BC Set
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f) Business Add-In for RFC Connections with several SAP customers
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i) Assign S-user for SAP Support Portal functionality
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2. Multiple SAP Customer Numbers
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h) Set-Up Incident Management Work Center
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Hope it helps.
Regards,
Satish. -
Where do i download SAP solution manager from?
Good day,
where do i download SAP solution manager from ? i tried using this link which was shown in some other websites , but it does'nt seem to work.
The link is :
http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components -> SAP Support Enablement Package - >SAP Support Enabl. Package 1.0
Many thanks
Kripashankar.NSEP is an additional package on top of Solman which must be licensed separately.
http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components
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Please help me
Regards,
NeniHi
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SAPK-40013INCPRXRPM T
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Dear all,
Hi,
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best regards
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Just before creating the rfc connection do this step.
Set-Up Solution Manager Connection to Solution Manager Diagn
Use
Check the connection to function Solution Manager Diagnostics.
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Also check that your java is active.
Regards
Ashok -
Accessing Document URL in SAP Solution Manager from SAP R/3 using BAPI
I want to access the hyperlink corresponding to a document present in Solution Manager from another system (i.e SAP R/3). The hyperlink can be generated manually by clicking on the button "Generate" present in Solution Manager. Can anyone please help me advising any BAPI to generate this hyperlink, or any standard function module for generated such a hyperlink used in Solution Manager so that I can define a custom BAPI.
Thanks in advance!Hi Alvaro Hernán Rojas R ,
The product line is the hierarchy of the finished goods.
It is pertinent that the finished goods has emerged due to some process(es) carried on the raw material.
Thus logically you should map in solution manager based on the process only.
The macro process while depicts the processes at the highest level.The Business scenarios, Business Process gives a good idea about how you should go about configuring.The Steps/activities helps you to map in to SAP thro' T/Codes.
From the point of view of all of the below three,namely,
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Hello
I've been working with customers with Solution Manager and I got a very extrange question. A company has got a restriction about the numbers of users that can be created in Solution Manager. They were said that only users which have a SAP productive licence (ERP/CRM/SRM, etc.) are allowed to use Solution Manager. So, they deleted all users which do not have a productive user. So all the consultants now cannot use SolMan for the projects.
In my view, this totally wrong, since you want to have all your support team, and consultants working in projects, using Solution Manager as fundamental tool, an for sure, most of them will NOT have user in the productive system.
Do you have any clear statement somewhere in the Enterprise Support contract or somewhere else which clearly state that users in SolMan need to have a productive licence? Is there any note, mail from SAP that say so?
I appreciate your input.
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Esteban Hartzstein
TeByon Consulting
DirectorHello,
I got an answer from some very knowledgeable person at SAP, responsible for Solution Manager:
Hi Everyone:
The SAP Solution Manager is covered under the customeru2019s support agreement, so normally we have the customers address this with their account team if they have any questions. There is more information in the solution manager homepage FAQ. Note that all use of SAP Solution Manager is u201Ccoveredu201D by the customer agreement, including users. The only exception is use of Service Desk for non-SAP components, in this case the account team can inquire if any additional licenses are required.
Back to Top
2. What is the cost of installing SAP Solution Manager?
The following items regarding SAP Solution Manager are covered:
The SAP Solution Manager Software.
The license for SAP Solution Manager Standard Edition.
The license for MaxDB (formerly known as SAP DB). If customers choose to use a different database, database license costs may apply depending on the customer's agreement with his database vendor.
Back to Top
3. Which licenses do customers need for SAP Solution Manager?
To run SAP Solution Manager, customers need the following licenses:
SAP Solution Manager
Database - The license for SAP DB is covered by the SAP maintenance agreement. If customers choose to use a different database, database license costs may apply depending on the customer's agreement with their database vendor. -
Ticket SAP Solution Manager 7.0 to SAP EHP 1 for SAP Solution Manager 7.0
Hi,
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DB Detail
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Thanks,
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I was reading the post and the replies and while I think your question has been answered, I just want to make sure what you are trying to achieve. Is it a migration, where you have one Solution Manager system on SAP Solution Manager 7.0 and another
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If you are "Upgrading" one system from Solution Manager 7.0 to EHP1 then all the messages are preserved.
If you are "Migrating" to a physically different system, then transfer of Service Desk Messages is not supported.
Please see the document [SAP Solution Manger- Conent Transfer|https://websmp204.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000608232009E]
Also Service Desk is a completely independent CRM Service, so the messages could always be archived, as has been suggested.
No depending on your scenario, is the EHP1 system brand new or is it already productive? If it was brand new, you might be able to do a homogenous system copy, and then upgrade the new system to EHP1. But if it is already productive, this would not be an option.
Hope this helps to clarify.
Regards,
Paul -
Which ver of J2SDK for Solution Manager 7.0 including SAP EHP1 on win:orc
Dear all,
I am in planing to install process to install
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regards,
rahulHi
Check this out
Note 716604 - Access to Sun J2SE and recommended J2SE options
http://java.sun.com/products/archive/j2se/1.4.2_09/index.html
http://java.sun.com/j2se/1.4.2/SAPsite/download.html
Note 575774 - Installing new JDK
All in one
http://java.sun.com/products/archive/
Note 1172419 - Linux: Supported Java versions on the x86_64 platform
Regards
Uday -
Upload data from Excel to Sap-Crm
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Hi ,
On our customer solutions manager system we don't have access to directly log messages via the solutions manager itself, but from the customers ECC (SAP production system)
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