Creation of a PDF hangs no matter from where it is started

Hi,
we use Adobe Acrobat 9 (v9.55) and one of our collegues has a weird problem.
When he tries to create a PDF from Word over the Adobe PDF Plugin he gets asked twice for the place to save the PDF and after that the conversion hangs at about 10%.
We also tried the following:
We tried the Adobe PDF printer, the print job gets finished but no file gets created.
We tried to create the PDF from File in Acrobat itself, but same problem like in Word the conversion hangs at 10%
We tried to reinstall Acrobat but no change.
We also tried different Word files no change
Sadly there are no error messages of any kind in the Windows logs.
Anyone have an idea what the problem could be and how to possible fix it?

The creation in Acrobat depends on the PDF Maker in WORD working, so that step does not help. Just as a test, try to print to the Adobe PDF printer with the Print-to-File selected. Open that file in Distiller to complete the creation process.
Do you get a PDF using the process? If so, go back and check the properties of the Adobe PDF printer. It may be that you are not asking for the file location or such. Also check that AcroTray is running in the background (if not, then start it and retry the print process with out the print-to-file).
If you get the printer process to work, then let us readdress the PDF Maker issue.

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Creation of a PDF hangs no matter from where it is started

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