Creation of customer in R12.(version:12.1.1)-Getting Error

Question

Hi,
When I creating a customer In Accounts Receivables module R12 (Version 12.1.1.) I am getting the following error after filling all the details in Customer information in Account Information,Account site address, Account site details, Business purpose details and I click that "save and add details" I am getting the error.
"Provide a positive integer for minimum customer balance amount or percent when balance amount overdue type is amount or percent respectively."
Can any one help me on this matter.
Thanks and Regards
Zunaitha

Answer 1

Hi,
Could you please close the form and try to add a new customer profile class.. Make sure the new Customer Profile class which you will create is in active state.
Cross check below steps while defining a cutomer Profile class..
E.g Name : DEFAULT (and it's active)
*1) Profile Class Tab :*
a) Balance FWD Billing : Not enabled
b) Invoicing --> Tax Printing ( Summarize By Tax Name), Grouping Rule (DEFAULT)
c) Set Terms as per ur requirement , do allow discount & Override terms
d) Set Dunning as per your requirement,
e) Filled in Collectors info as per your requirement with Credit Check enabled...
f) Receipt --> Auto cash Rule set as 'Standard'..
*2) Late Charge Profile*
Set it as per your requirement
*3) Profile Class Amounts*
e.g Say Currency set as "USD"
a) Credit Limit : 100000
b) Order Credit Limit : 100000
c) Minimum Receipt Amount : 1.00
d) Min statement amount : 1.00
e) don't put any value in Exchange Rate type (e.g, monthly, Plan etc..)
f) Minimum Customer Balance : Amount ------> Value: 5.00
g) Minimum Invoice Balance : Amount ------> Value: 5.00
h) Minimum Charge per invoice : 1, Maximum Charge per Invoice : 100
Under Interest Charge i) mention Type as Fixed Rate, Value : 10
j) You can avoid setting the Penalty Charge for the time being..
Step-2_
a) Open a customer ..*go to Bill to site details* --> Click on Profile Tab --> Under Profile Class field please include new profile class which is created by you (e.g DEFAULT) .
b) Go to Profile Amounts Tab --> Click(Show) on Currency USD --> Verify the set up here as well
Please try this again and let us know if you still getting the same error.
Regards,
S.P DASH