Creation of Dispute Case in FI-CA

Hello,
Anyone provide me insight for:
Creation of Dispute Case - As per SAP Standard functionaliy we can create the Dispute Case from FPL9/FPE2 and UDM_DISPUTE
Problem 1 : I am facing a problem to create dispute case from transaction UDM_DISPUTE for RMS ID UDM_FICA_DISPUTE(Error Message: UDM_FICA001 You can only create cases from Account Receivable and Payable) and case type FICA-Dispute Missing Payment.
Problem 2. Configured intergration with Contract accounting but I can't see any option to create case from FPL9 and FPE1/2/3.
Thanks in Advance...

Hi Rickyranjan, please provide additional information about your current settings:
Have you activated Dispute management in the activity Set up Company codes for contract accounts receivable and payable?
Have you defined the case types in FICA?
Best regards,
Cristobal.

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Auto Creation of Dispute Case based on dunning level

Dear All
We want to create the dispute case automatically using T.Code FDM_Auto_Create. We want to default the title as dunning level + External reference. We know the BADI for this but how to check which dispute cases are created automatically due to dunning level.
Thanks and Best Regards
Farhan Qaiser

Hi Farhan,
I presume you are creating your disputes against open items, and not incoming payments.
If this is correct, the dunning level field is part of the selection parameter.
Are you planning on disputing all open items, that have a specific Dunning level, if that is the case you can include this in your selection parameter.

When using program RFDM3000/Automatic creation of dispute cases what is the difference with the option of Automatic incoming payment and Open items?

We currently have a batch jobs running for each, automatic incoming payment and open items. This was set up in the past and we are trying to determine what the difference is for each of these functions? Do you need to have the automatic incoming run prior to the open items for residuals and payments on accounts?

Hi Chris,
Program RFDM3000 creates dispute cases for residual items arising during automatic incoming payments (account statement, lockbox), during check presentation, or in postprocessing.
Alternatively, you can use the program to create dispute cases for open receivables items. You can use the selection criteria to restrict the quantity of open items (for example, using the document type and posting key for residual items from incoming payment postings).
You will find more information in the link below
http://help.sap.com/saphelp_erp2004/helpdata/en/0b/e07340b0c6980ae10000000a155106/content.htm
Regards,
Jose

Dispute Case - Additional Documents Attachment

Hi Experts
During the creation of dispute Case we have a requirement to Store attachments ( PDF, XLS or Word files) of customer business with Dispute case itself.
Can we utilize the Note functionality or Services for object?
In either cases where does SAP Stores the Documentation ? more details.... please
Please reply accordingly
Thanks
Regards,
Meenakshi.N

this is available as standard.
In the dispute - linked objects - the last tab various you can add a document.
you need to make sure you define the document type in the config screen "Define Document Category for Attachments to Dispute Cases"

Add new field during the creation of a dispute case from AR

Hi experts,
Can you help me out with the steps necessaries to create a new field and add it and completed during the creation of a dispute case from AR.
Many thanks.

Yes, BADI fdm_user_screen has to be used.
1 method GET_CREATE_SCREEN to define the screen with the new attribute/s
2 method CREATE_SCREEN_PBO to define the logic tht u want to get processed before the screen is up for display, (possibly pre-population of the attribute/s)
3 method CREATE_SCREEN_PAI for logic after the user has entered value in the attribute/s

Dispute case Creation using tcode fbl5n

Hi ....
Could u please explain me about dispute case creation using fbl5n tcode.
in my requirement i need to update some custome fields existed in tcode fileds like bank name etc..
while recording m not getting those custom fields are not recoded so could u please suggest
how to rectify this wheather i have to use BAPI with Extention(BAPI Name) r some other.
Thanks in Advance please suggest the solution.
Thanks & Regards,
Skumari.

adding the credit memo is not available as standard.
Object type BUS2094 is the object type for a sales order - so you could use this - but this will bespoke

Automatic dispute case creation

Hi All,
How we can configure, automatic dispute case creation for bank statement upload (short payments).
Regards
Satya

there are no config steps as far as I understand.
As said earlier, go to documentation of t-code FDM_AUTO_CREATE and review the piece for bank statement upload.

Dispute Case creation (credit memo reference to Billing invoice)

Hey
We are using SD module to create Billing invoices and Credit Memo's.
1. Dispute case created for Accounting invoice (Generated from Billing invoice).
2 Credit memo raised in reference to billing invoice and FI document generated for Credit memo.
We are in need to add Credit memo to the existing Dispute case in the Billing invoice.
I have tested this scenario and this is not an standard. Any inputs in this regard is highly appreciated.
Thanks
Rajanikanth.

adding the credit memo is not available as standard.
Object type BUS2094 is the object type for a sales order - so you could use this - but this will bespoke

Dispute case creation from FBL5N

Hi, I am getting following error while trying to create dispute case from FBL5N. Please guide me how can I correct this error. Please also help me with config steps (tcodes) in creating dispute case.
I will award full points for the relevant answers. Thanks
Error changing attribute FIN_PROC_SEQNR
Message no. UDM_MSG002
Diagnosis
An error occurred when you tried to change attribute FIN_PROC_SEQNR. The attribute should have the value 001.
Procedure
Contact your system administrator.

adding the credit memo is not available as standard.
Object type BUS2094 is the object type for a sales order - so you could use this - but this will bespoke

Dispute Case

Hi All,
I have gone through SAP traning for FSCM Credits, Collections and Dispute mgt. I have few basic questions. Could someone please answer these-
1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Regards,
Satya

1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
Disputes can be initiated automatically or manually. If you have Biller direct, then the customer could create a dispute case himself, other way the dispute will be create by a clerk or automatically due to process integration.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Yes, there is an standard program for this. Transaction FDM_AUTO_CREATE
3. Debits can be included in a dispute case as "Disputed items". All other items (credits, clearances) are entered as "Customer-disputed objects". How do i do the seperation? Is there a seperate button for each or the system picks up automatically?
No, you can create Customer-disputed objects over credits or any other item, however if a normal dispute case was created over an invoice in the linked object section you will find the documents related to it. By the way, customer disputed objects are not create automatically.
4. Multiple invoices can be created as one dispute case? Or one invoice - one dispute case?
Only Customer disputed objects.
Cristobal

Dispute Cases on partial Payments

Hi
How to create Dispute cases for partial payments?
I have an invoice. A payment comes and its partial. We dont set up residuals. So on the invoice it says partially paid for some amount. And we want the job to create the dispute for the remaining amount.
Do i need to define anything new in case record model for this?
Thanks for help.

I have an invoice for 1000. No dispute case is created till now.
I made a pyment for it for 500.
And now If I run FDM_AUTO_CREATE what is my selection criteria to select this invoice for dispute case creation.
We want to schedule a job everyday to pick up all invoices that are partial paid and we want to create cases for them.
Can it be done in FDM_SUTO_CREATE?
If it can be done then how the program knows which invoices has partial payments and how does it change the disputed amount to invoice amount minus partial payment?
I know how to do it manually by selecting both debit and credit item in FBL5N to create the case.
I also know that when case is created and if a payment is made partially it reflects the case disputed amount.
I just want to know if FDM_AUTO_CREATE can be used to to create cases on invoices that are partially paid.
If it can then how?
Thanks,

Dispute case -- Co-ordinator and Origin field

Hi All,
Dispute case is created. I went into Change mode, trying to populate Co-ordinator field and Origin field. These fields are greyed out and not ready for editing. Even though Attribute profile is changed to modifiable, i am not able to change. Help in this reagard is appreciated.
Thanks
Rajanikanth.

check all of the options in the attributes profile
on the far right is editable on creation only or something like that.
the other thing to check is that you are editing the correct attribute profile linked to the dispute case...

Attaching docs to a dispute case

Hi all,
Is it possible to attach docs while creating a new dispute case manually at FBL5N? I mean attach the documents during the creation and not later?
Thanks for your inputs!

As with accounting documents there is an icon on the top left hand corner of the screen called "Services for object".
This is to the left of where it says "Case Display"
The other option is to add the attachment as a linked object
In the other object folder, there is a node called "other objects".
If you right click this, select document and attach the relevant document.
You also need to make sure you have defined the type of document that can be attached via this method in config,

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Creation of Dispute Case in FI-CA

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