Creation of New Message by Customer - No Long Text

I am creating test messages as an end-user in our Service Desk. After I send the message and review it, the long text has disappeared. Has anyone else experienced this?
Thanks.
Jackie

Hi Jackie,
Is your Basis part of the message is getting created.
Are you using the standard transaction type.
Check the Text in the Transaction data ---Overview tab
Both short text and long text should be present with other system details.
Regards
Prakhar

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