Creative Audigy 2 and Windows Vista: Sound volume turns down when I try to turn it

I have a strange problem with my audio in Vista. I have a Creative Audigy 2 and Creative 6700 speakers. My full system specification is below but please note I did not have this issue in my previous Vista build - its only happening since I did a reinstall. Anyway, when I swich on the speakers using the remote control unit for the 6700 speakers the sound comes on but then it turns down. I have to then increase the volume by a large amount for it to start playing sound again and then turn it down to listening volume. This issue is not application specific - it happens in everything: Winamp, WMP, games, etc etc?I'm using [color="#000000"]Creative Sound Blaster Audigy series Vista Driver 2.2.0002 and I've tried reinstall several times. I've tried doing diagnostic startup etc using msconfig in case something was conflicting and its still happening.
Has anyone got any ideas whats going on?Many thanks for your help!?System specifications:?MSI K8N SLI (MS-785 v..0) nForce4 Rev. A3
BIOS Phoenix Technologies 6.00PG
AMD FX-60 with Thermalright Ultra-20 Heatsink &?Scythe?20mm fan
Bus speed: 20MHz, Multiplier: x.0, Core Speed: 22 MHz
Corsair 2Gb: 2x Gb PC3200 RAM 28 bit dual channel mode & T command rate (2.5-3-3-8) with Thermaltake heatsinks
XFX 8800 GTS 640Mb XXX Edition
Hauppauge Nova T-500 dual tuner digital TV card
Seagate Barracuda 7200.9 500Gb
Optiarc AD-770S SATA DVD Writer
Xclio X2S4P4 750WModular SLi U-Quiet PSU
Lian Li PC-A0A aluminum case
Dell E228WFP (Two in dual display)
Microsoft Wireless Laser Mouse 8000
Microsoft Digital Media Pro keyboard
Windows Vista Ultimate 32bit Edition?Message Edited by DistortedVision on 05-25-200706:4 PM

Have you checked the volume button? It might be physically stuck. To determine whether a hardware repair is needed, you need to follow these steps:
1. Try doing a hard reset:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
After that: test the device to see whether the issue is solved.
2. If the issue is not solved, you should backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup.
If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
Good luck
Stijn

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