Creative Audio Pack, Missing Layout.

So I've bought and activated the Creative Audio Pack.
Activated it online and when trying to install the Creative Audio Pack it asks me to insert disk that contains the file layout.bin and I can't find that anywhere so I assume this file is just missing...
Anyone know what could be the cause of this?
Or should I just go and get a refund?

Hi,
Sorry about that, please <a rel="nofollow" href="http://support.creative.com/contact/OnlineSalesForm.aspx]try this link[/url] then click on technical assistance. That should bring you to the support form, let us know if you are still having problems accessing the page.

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