Creative Cloud 1.8.0.447 update seems to kill Photoshop CC 2014
I been using Photoshop CC 2014 on a Macbook Pro 17" since it was released without incident (system was running 10.9.4, now 10.9.5; it has 16 gigs ram and a 500 mb SSD). In the last few days, I updated Creative Cloud to 1.8.0.447, and that seems to have killed Photoshop CC 2014 (the most recent version--I keep it up to date).
When starting Photoshop CC 2014, I receive an error that the program failed to initialize due to a program error. This happens the majority of the time (85%+). I tried uninstalling and reinstalling Photoshop CC 2014, but that made no difference. The only way around this seems to be pressing Command+Option+Shift while starting Photoshop, at which point I lose my settings (and it's not practical for me to keep reapplying my settings). This was occurring under OS X 10.9.4, and I figured I had nothing to lose by upgrading to 10.9.5 (which I did last night). However, I continue receiving the error and having to wipe out settings in order to start Photoshop.
I've checked the PSErrorLog.txt file for when the error occurs, and it reads:
2014:10:08 20:53:13 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/ PSOWLListenerProxyBase.cpp : 54 : REQUIRE failed
I've further narrowed down the problem to the switching graphics cards. When the system is forced into the AMD Radeon HD 6750M graphic card, Photoshop starts. When it has to switch between the Intel HD Graphics 3000 adapter the AMD Radeon, Photoshop seems to choke on itself.
For whatever reason, Photoshop CC seems not to have been impacted by the Creative Cloud update, and it continues to work. I'm seriously considering downgrading back to Photoshop CC until such time as Photoshop CC 2014 is stable again.
Does anyone have any suggestions for correcting the failure to initialize error so that I don't have to reapply my settings repeatedly?
I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.
Similar Messages
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Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.
I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.
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How can I update Camera Raw in Photoshop CC 2014?
I purchased and installed Creative Cloud Photography Plan two weeks ago. I have Photoshop CC 2014.0.0 release. The Camera Raw plug in is 8.0.0.137. The Creative Cloud Desktop app says that Photoshop CC (2014) is up to date. The updates link in Photoshop>Help>updates is greyed out. From the Adobe website it appears that the latest version of Camera Raw is 8.6. Can anyone help with thoughts on why I have an earlier version and how to update to 8.6?
It turned out that the problem was caused by an enterprise version of Acrobat Pro which was licensed by Adobe for my PC in connection with my work. This conflicted with the software licensed under the Creative Cloud Photography plan and was blocking the updates. I was prompted to go down this line of enquiry by this thread:
https://forums.adobe.com/message/5664955
Removing Acrobat Pro did not solve the problem. It needed one of the Support Associates from Adobe to modify some of the files on the PC. Now running fine and all up to date. -
I received a notice that there is an update for my Lightroom 5. I have the non-creative cloud version. Is the update available for non-cloud users? It says to download click the link and it takes me to Cloud free trial screen.
It is the same installer. You can run it as 30-days trial (CC version) and decide later for CC or stand-alone. To license as stand-alone, follow this guide.
If you already have the LR6 license key, you can enter it during setup and do not need to follow the guide. -
When i try installing photoshop from adobe creative cloud it says: fail on update, try again, i try again and says the same, any help?
Try this link; follow the instructions carefully: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
And also a troubleshooting page: https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Benjamin -
I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac. Can I use the same CC trial on a second machine? Specifically on a Windows 7 machine?
Nothing personal to you or Rajshee, but this is exactly why I absolutely despise these "community forums" (not just Adobe but any company). I called the Tech Support phone line today after digging and digging for a phone number, and they told me the exact opposite, and they did it a lot faster than it was possible to get a forum response. (That's really not personal, because you can't control that, but it's a fact.)
Their answer: As long as I'm signed in with the same ID, I can try, say, Photoshop CC on my iMac at home and also try Acrobat Pro CC on my Windows 7 machine at work. Same account, same login, one trial.
This makes complete sense to me as I'm financially on the hook (potentially) for the same package. If I give away my login to someone else, which I wouldn't do, I'm still on the hook. This is why the cloud approach to software is such genius and I applaud it.
BTW, 99% of the "community forum" wrong answers come on Microsoft sites, so don't feel bad. -
If I purchase or subscribe to creative cloud, will this include adobe premiere pro, after effects, photoshop, illustrator and audition?
Here is a link to a page that shows all of the Cloud applications...
All Cloud Applications: http://www.adobe.com/creativecloud/catalog/desktop.html -
I Downloaded Creative Cloud And Install It When I Try Too Install Photoshop It Goes To Screet That Says 2014 Creative Cloud Release I Already Have Acoount And Paying For Photoshop???
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
sorry these are my corrections
I signed up to mainly get photoshop.... However, I got creative cloud but I do not known how to download photoshop....download the cc desktop app and install it, Download Adobe Creative Cloud apps | Free Adobe CC trial
use the desktop app to install your trials (and your subscribed programs, if you subscribe). -
I have a Creative Cloud license but when I tried to upgrade indesign to the 2014 version it asked me to try as a trial. I should be able to just upgrade and use it, correct?
correct.
sign out and then back in to your cc desktop app. then install id cc 2014. -
Attempting to update Bridge CC and Photoshop CC 2014 from the Creative Cloud program generates error "Unable to extract the downloaded files. Press Retry to download again.(U44M1I210). I am running Windows 7. Previous traffic on this topic has not helped my situation.
Please clean AAM cache By deleting following folder contents:
For Mac:
· /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
· C:\Users\\AppData\Local\Adobe\AAMUpdater\1.0
Then try running Updates.
Regards,
Ashutosh -
I want to install two update (Bridge CC and Photoshop CC (2014)
But I have a error code message : U43M1D204
I try many times to download these two update but nothing to do...Error downloading, installing, or updating Creative Cloud applications
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Creative Cloud Manager - Download Error - cannot update apps
This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
Thanks.For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem. I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others. 'Tis a mystery.
I had to unhide the appdata folder (I'm in windows 8):
Windows key + R
Type in 'explorer'
Click on 'View' tab
Tick box next to 'hidden' to unhide
Then I was able to find the AAMUpdater folder:
users/myname/appdata/local/Adobe/AAMUpdate.
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Thank you, David, for your suggestion. Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error. -
Creative cloud desktop tool trying to update
Setup: Running Win7 64bit on Sager NP8760 laptop - cpu: older i7 M820 1.73 ghz - 8GB ram
I get a notice from the task bar that `creative cloud' has an update.... ok start the process.
I see a dialog that the update is downloading ....
I see a dialog that CC desktop is initializing....
Maybe 15 seconds or so the CC desk top tool pops up
But also a new message that CC has an update......
The process repeats and repeats. The update warning continues to appear making it impossible to use the CC desktop at all.
Is this happing to others? Is there a known cure?John T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this? -
Creative Cloud for desktops impossible to update
I get a reminder every day that there is updates for Adobe CC for desktops. When I try to install, it says "Adobe Creative Cloud for desktops could not be installed". I can´t open the application either. The update reminder keeps poping up. What to do? The text on the pic is in swedish, but it says the same as inside the quotes above.
John T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this?
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