Creative Cloud 2014 Update (07.31.14) Deletes All Preferences

Just installed the latest CC update and have lost all saved Workspaces, my Preferences file seems to have been trashed as I have to customize my settings again, and one of our team members cannot access files saved to the cloud.
Is there a workaround here, or are we just stuck typing in serial numbers for plug-ins and going through our Preferences all over again?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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After todays creative cloud 2014 updates, Lightroom will not launch

after todays creative cloud 2014 updates, my Lightroom will not launch.

Lightroom was working perfectly well just prior to running the CC updates. Mac OS 10.93
From the console:
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6/18/14 3:51:23.947 PM System Events[605]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
6/18/14 3:52:34.546 PM Adobe Photoshop Lightroom 5[625]: Cannot add package named WFOzClientTests Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit !! Did you remember to add a copy frameworks step to your project?
Hope this helps to figure out the problem.

Creative Cloud 2014 update downloader page?

So, I had a few errors with the Creative Cloud updating apps. First was with Media Encoder 2014 and that was repaired from tech support giving me a link to the Media Encoder 2014 update download page.
Then I had an error with Speedgrade 2014 being updated by Creative Cloud app and through all the tech support it ended by me being told that the Speedgrade 2014 update was not ready yet.
The Media Encoder 2014 update downloader page worked good, so I searched for Speedgrade 2014 update download page but can not find a link. Tech support can not find a link either as they continually give me the same old link that I keep seeing for Speedgrade released 4/1/2014.
I would like to be able to manually download the update from my laptop computer and then take the zip file to my home computer (with the Adobe apps) and un-zip and install on that computer.
I do not want to continually tear down my machine, rebuild it at a compatible internet connection and launch the Creative Cloud desktop app.
Is anyone aware of the proper way to find the Adobe Creative Cloud 2014 update downloader page for us off-line installers?

and yes, that is the correct link. I did three updates; Speedgrade 2014, Photoshop 2014 and After Effects 2014 - all manually. I downloaded the zip file to my laptop and transferred to my desktop computer with the Adobe subscription, unzipped, and installed updates. That method works for me.

Creative Cloud 2014 update problem

I am updating all of our Macs to CC 2014, but on one Mac i get an error message saying "Download problem. Click on try again or contact customer support." I have tried several times over the last two weeks and I have even uninstalled and reinstalled the Creative Cloud Desktop application, but the problem persists. Any suggestions on what try next?

PeterNordgren and Melou please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to diagnose and resolve download errors.

Adobe Creative Cloud syncing/updating/installing problems

Hello Forum,
I am experiencing problems with the Adobe Creative Cloud application. It is telling me that 13 Adobe applications that I have deleted from my hard drive using the included uninstall apps are, right now, "Up to Date" on my hard drive. Additionally, when I try to re-install one of these deleted yet "Up to Date" applications (Acrobat Pro XI), I cannot because it's listed as "Up to Date."
Does anyone know why the Cloud app is not updating itself since my uninstalls? Or what is lingering on my system that may be confusing it? If it's the latter, is there a universal uninstall app for all Adobe application files on one's hard drive? I figure if I can do that, I can start over fresh. I already used the Creative Cloud's own uninstall app to delete it and re-install it, though that didn't change the information it's giving me.
Thanks in advance for anyone's help,
Scott

Hi Legendary Hearts,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

I cannot install any extensions to apps in Creative Cloud 2014 (v 1.8.1.451).

My system: Mac OS 10.7.5 -- Creative Cloud 2014 (v 1.8.1.451)
I have uninstalled, rebooted and reinstalled the latest versions of my software, signed out, signed in, did cartwheels, sacrificed a Twinkie to aliens... Been doing this crap for hours...
I thought it was Business Catalyst that was the problem, but I have tried a dozen other Add-on extensions with the same error results.
The Error is "(insert extension name here) could not be installed as it requires a compatible CC app. (error -411). I have tried extensions for InDesign, Dreamweaver, Photoshop and Illustrator - none will install and have the same error.
Adobe support was no help whatsoever.
Has anyone any idea what the problem could be?
I have attached samples.

Well, as usual, I ended up fixing it myself by reinstalling everything from scratch:
Uninstalled every app using Creative Cloud Desktop
Uninstalled Creative Cloud Desktop
Deleted every com.adobe file on the system
Deleted every Adobe folder on the system
Rebooted
Installed Creative Cloud Desktop
Reinstalled every app

I cannot get Creative Cloud to update the applications I have installed. How can I get CC to update them?

I am unable to get Creative Cloud to update my CC programs I have installed on my MacBook Pro. The programs were originally installed from a free year trial that my work was offered. It was an enterprise trial. Because I work with multiple translations, I installed the English language with Arabic support versions of Photoshop, Illustrator, and InDesign. The Creative Cloud desktop program shows that these programs are all "up to date" even though they are not. None of these programs allow me to go to Help>Updates either. That option is grayed out. I have read through several forums and help articles. I have done the following:
Uninstalled and reinstalled CC desktop program.
Logged out of CC desktop program.
Deleted the opm.db file.
Reopened the CC desktop program after deleting this file.
Uninstalling and reinstalling all of my CC programs on my MacBook.
There has to be something that I'm missing... or is it that I'm using the Arabic supported versions of these programs?
Any help would be greatly appreciated.

Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud 2014 library

Has anybody else been having trouble getting their Creative Cloud 2014 library to sync? Mine just keeps saying 'unable to connect to server'. I can connect to sync files etc and download apps and updates but it's not getting through for the new library feature?

You can force a sync by editing the name of a library, but all I've managed to get is a spinning circle then the unable to connect to server icon by the trashcan.
Our network firewall is pretty extensive, but my creative cloud folder syncs as well as the creative cloud desktop app. I was hoping libraries would be able to work as well.

When will training videos for creative cloud be updated?

Please let us know when new videos will be posted?
I will need good videos for new people on my team.
In general, videos (that as of a few days ago were available through the "Training" link from the Creative Cloud) are old and out of date. They are still advertised in a link to the right as "New Tutorial Videos."
-All videos are for previous interface
Videos with entirely unusable information?
"Recovering Deleted Files in Creative Cloud"
"Selecting, Moving, and Deleting Files in Creative Cloud"
Videos that are mostly accurate, though interface remains different:
"Managing Individual Creative Files in Creative Cloud"
"Sharing and Downloading Files in Creative Cloud"
I have not seen any answers on this topic. Let me know if they already exist.
There were no results for when will training videos for creative cloud be updated?

I posted with screenshots how to Archive and Permanently Files here http://forums.adobe.com/message/5087298#5087298.
If you have questions about how to do specific things let me know and I will post screenshots.

Creative Cloud Desktop update error A12E1 - getting really tired of this...

So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
Since you decided to force me to use Creative Cloud for updates it's became really annoying.
Every time there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
So here is what I've tried already:
Updating with disabled Security Suite
Try again in SafeBoot
Uninstall CC Desktop an reinstall a fresh Download
Installing freshly downloaded files with disabled Security Suite
Try this again in SafeBoot
Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
As I said EVERY TIME.
What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
I'm running a 64Bit Windows 8.1 Pro.
If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
*EDIT*
I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
I'm seriously disappointed when I think about how much money I've spend on this Software...
After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
After a while of google search I found an old post from November from someone with similar problems.
Solution:
Uninstalling CC Desktop
running the cleaner tool
reboot
download CC Desktop setup files
set the compatibility to Windows XP Service Pack 3
try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
undo the compatibility-settings and run the Setup with administrative rights again
Now it worked.
I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor"

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
Thanks

Error "Installer Failed to Initialize" | Install desktop application | Windows

Is there a way to temporarily ignore the Creative Cloud Desktop update? i.e. Mobile data use

I am a mobile tablet user (Windows 8). I am connected via mobile data wifi sometimes, and I need to grab a font or make a quick update to an Illustrator or InDesign project with a new font etc. The problem is that when a Creative Cloud Desktop update is available, it forces you to update. This can be slow and expensive over a mobile network. Is it possible to ignore an update temporarily so that you can function without the update? Quite frankly the Creative Cloud Desktop application seems to have an update every three to four days --- Makes it bothersome.

Hi WarithNiallah,
Please follow the below mentioned steps:
Windows: C/Program Files(X86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Mac: Library/Application Support/Adobe/AAMUpdaterinventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Now there should be no update prompt.
Regards,
Romit Sinha

How do I deactivate creative cloud 2014 Photoshop and Adobe Bridge software on one computer in order to download it on another new computer?

How do I deactivate Creative Cloud 2014 Photoshop and Adobe Bridge software on one computer in order to install it into another newer computer? I looked on the Help and it did not help me answer this question.

Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

I have 2 computers. This is my back up and I cannot download Creative Cloud Apps. My primary machine has all updated CC apps. Can you help?

I have 2 computers. This is my back up and I cannot download Creative Cloud Apps. My primary machine has all updated CC apps. Can you help?

Hi Wendy,
in addition to John's hint you should have a look there to "correct answer" in https://forums.adobe.com/message/5441322#5441322 "Creative Cloud client will not download". There Sumit Singh talks about "I am suspecting the AAM URI handler is not working." and gives stepwise advices.
And he recommends this link https://creative.adobe.com/products/creative-cloud.
Hans-Günter

Creative Cloud 2014 processes not stopping

I am running Creative Cloud 2014 on a Windows 7 system with nVidia Quadro 2000 display adapter. Since upgrading to CC 2014 I've noticed that a lot of my Creative Cloud programs (Premiere, Audition and After Effects, Media Encoder, and I'm guessing others as well, though i haven't tested) refuse to fully close once I've exited the program.
What this means is that I can't re-launch the program again unless I go into Windows Task Manager and manually force the Premiere Pro (or other Adobe-related process) to stop. I've searched other posts here and found one other person experiencing the same problem, but they didn't find a solution.
I've tried uninstalling and re installing, not only the effected programs, but also the Creative Cloud Application Manager, to no avail.
What is going on? Anyone?
Thanks, Marty

we installed Rovi TotalCode 6.0.1, and we able to import/export. But it represent another US$999,00 with Dolby 5.1 support, a amount o money that defineely we wont spend. The trial version of TotalCode . worked. The output files , have a watermark , but we could deal with .
For instance, yes i will send a link of a file from a lumix GH2, standard, directed copy from Memory Card. No compression, is the file like was generated by camera:
Dropbox link : Dropbox - 00040-T14-PL1-OK.MTS
Please this is a scene from OTTO, the Film, still im production, ( OTTO - O Filme | Facebook ) , do not send to anybody, ok ?
best regards,
Leonardo

Creative Cloud 2014 Update (07.31.14) Deletes All Preferences

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