Creative Cloud Acrobat ERROR: DS001: Failed to mount the disk image

This is very frustrating...I have installed CC app manager and have tried to downlaod and install Acrobat Xpro but get this error instead.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DS001 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Suite Shared Configuration CS7 4.0.0.0 {BD1F3424-B47B-45DD-B000-3571A67B63F6} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Acrobat XI Pro CCM/Adobe CS7/payloads/AdobeSuiteSharedConfiguration4-mul/AdobeSuiteSharedConfiguration4-mul.dmg. Please verify that the disk image is not corrupt.
Have search forums but can't find any thing that deals with this
Help!

Have you tried the CC forum. This is a CC issue and not an Acrobat issue. You could also try downloading AA X from http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml.

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When trying to install the \ Creative Cloud without error 1. What's the Problem ?

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Premier elements won't open:"error 4960:could not load the disk image"*

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Which version of Premier Elements are we downloading?
Create a new Admin account and login to the new account. If you are downloading version 10 from www.adobe.com. Redownlaod it.

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How do I mount a disk image that won't open?

I have an external drive Samsung 500 GB that was failing. I think my MacBook Air (10.6.8) caused it to fail because it wouldn't allow me to eject the disk even though I forced quit all programs. I eventually had to just unplug the drive and this caused the external disk to fail as it had not been ejected properly. Not my fault. It's the MBA's fault for not letting me eject the disk. Now the Samsung disk won't mount properly and I get a message that the drive is failing and I should save the data.
Anyhow, I used the free version of Data Rescue 3 to try and save the data on the failing Samsung 500 GB drive and move it onto a brand new Toshiba 1 TB drive.
I was unable to use the normal scanning function of Data Rescue 3 as the hardware of the drive was too damaged, and so I used the clone function on Data Rescue 3 to clone the data onto a non-failing hard drive, with the intent of restoring the data later.
I am not sure if I was successful in making the disk image. It hung up at the 99.6% point for about 12 hours when I decided to give up on it, and I shut down Data Rescue so I could eject the hard disks.
However, it would not let me do it. I tried force ejecting but still I could not eject the disks.
I ended up just unplugging the drives. I think the Samsung drive died almost completely then because it made a whole lot of clicking noises after that (it was only making a few clicking noises before that).
Anyhow, I plugged the Toshiba 1 TB drive into the computer again and used Data Rescue to scan the drive with the disk image on it to see if I could detect files on that drive.
It opened up the structure and I was able to see that most or all of the files were there (abbout 450GB of data) just from seeing the information about the files in the structure tree - the labels of the files (file type labels such as jpg, mp4 etc) and the size of the files, although I could not open up the files to check all of them.
I tested out the restore function of Data Rescue by downloading one file (<10MB) file. I am using the free version and can download one file for free to test things out.
It worked and I was able to save that file onto a second external drive (Western Digital 500 GB) I had plugged in. I had bought this drive just to do the data rescue.
So I think the files are salvageable and the disk image is OK.
However, when I tried to open the disk image in Disk Utility, by opening it as the source and choosing the WD drive as the destination I could not open it. I got an error message. I can't remember what the message was.
I tried just opening the disk image in Finder by just clicking on the disk image but it won't mount.
Is that because my hard drive doesn't have enough space? My Desktop on the MBA only has 12 GB free and the WD drive has only 500 GB on it even though the disk image is about 501 GB.
I don't know why the disk image is that size when the failing Samsung drive only had 450 GB of data on it.
Anyway, what should I do to mount the disk image?
I want to mount the disk image so that I can copy or move the files from it to another external drive so that I can save those files.
Is it because the WD is only 500 GB or does it mean there's a problem with the disk image I made?
Should I try Carbon Clone Copy? I use that to make backups of my MBA internal HDD though I have never used it for opening or making disk images.
I have never dealt with disk images before except for dmg files of applications downloaded from the internet.
I am trying to avoid using Data Rescue 3 as I have to pay for it and if there is a free option, such as Disk Utility, CCC or other, I want to try it to restore the data in the disk image.
Sadly, I think the Samsung drive is ruined beyong repair as it's making a lot of clicking sounds and doesn't mount properly in Disk Image and I get a message that it's beyond repair or something like that in Disk Utility.
So I am relying on the disk image I made on the Toshiba drive to restore my files.
(I think it was the last movie file that caused the problem because it was when I was trying to copy it onto the Samsung external drive, all the problems began - hanging up when copying it, not being able to eject the Samsung disk, causing hardware issues on Samsung disk and getting warning messages on Disk Utility.)
BTW, I learned how to eject a drive when it won't eject the normal way, I have to use command window and type in commands, but that's another post ....
Any advice?
I am thinking of going out and buying a second 1 TB external drive so that I have a disk with enough space to open the 501GB disk image on it, just in case that was the sole problem.
However, I am not sure that is the case, and I think there may be a problem with the disk image or I am not going the right way about opening it.
Thanks for any advice.

I think I've found the solution to this problem.
http://superuser.com/questions/19426/im-unable-to-mount-a-dmg-getting-a-no-mount able-filesystems-error
I am following the instructions here:
I ran into a similar situation. I did what simonair suggested and I received a message in Terminal that Volume mounted successfully. However It did not help me access the mounted Volume neither was I able to confirm the mounted Volume. Nor was I able to mount the image using Disk Drill or even scan through. Nothing succeeded.
Here is what I did to solve my problem. I see that in this post some suggested that we should convert name.dmg to writable file. I used the command from Terminal to convert but was not successful. INSTEAD alternatively, I used Disk Utility, attached the Volume (yes I got the same message again, ''no mountable system files'' however, Disk Utility nevertheless attached the image, which I was able to do before anyways. This time, I selected it and then clicked New image, and then selected image format read/write, not the compressed option. I created a new image. This time this image was writable however, it still would not mount using Simonair's solution. However, this time I was able to scan it with Disk Drill with exact file locations and folder hierarchy as I had. Recovering all from thereon was a breeze. Just remember: when you create new image of an attached volume and chose not compressed but read/write, you need to have a disk with exact amount of space that totals the total space allocated within that name.dmg file (not the amount of space the data takes). Mine was huge, and luckily I had an external disk with enough space to do that and it took about 5 hours for about 400GB of disk allocation. Good luck.
And so far it seems to be working. Even though the volume is grayed out on the left side of Disk Utility, I am still able to select it as the source for making a new disk image. I chose Read and Write and no compression.
The only thing I might be doing differently is that instead of choosing the disk image as the source, I chose the volume as the source. The volume is grayed out, but the disk image is not.
It seems to be working all right. Keep my fingers crossed.
If this doesn't work, I will use Data Recovery 3 as a last resort.

Acrobat XI quit working. I uninstalled it then went to Creative Cloud to reinstall CC failed to reinstall Error code 50 help

Acrobat XI quit working. I uninstalled it then went to Creative Cloud to reinstall CC failed to reinstall Error code 50 help

Thanks for your help. I finally just called Adobe and they fixed it
quickly by doing stuff that was clearly over this old man's head.
W. Mercer Dye
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On Mon, Nov 17, 2014 at 10:51 AM, Jeff A Wright <[email protected]>

Failed to install Creative Cloud desktop error code 1 Windows 8.1

I just recently tried to begin a trial of creative cloud in order to get access to photoshop. I really need photoshop for my school because of how powerful it is and the tools is offers. A couple weeks ago I tried to download and install creative cloud for windows 8 64-bit, and the download begins, but once it reaches around 50%, it raises an error message saying "We've encountered the following issues: Creative Cloud desktop failed to install (error code 1)". I was having problems with the internet at the time so I just naturally assumed it was the cause. So I went ahead and gave it a couple of days before I tried again. When I tried again I received the same error message at the same time. I continued to look around for a solution and trying it everyday but I have had absolutely no luck with it, and honestly am getting quite frustrated with it. I have looked everywhere for a solution, I tried the adobe clenup tool, I have checked to make sure I don't have any previous versions of adobe products on my computer, and even tried installing it as an admin in safe mode, and still nothing. I have no idea what to do next, but I know that I have to get ahold of photoshop, one way or another, and it must have the professional tools included in the creative cloud edition. Please tell me there is a simple solution and I have been blind this entire time. If there is no solution, can someone direct me to another software similar to photoshop that has access to the plug-in dDo? (I am in game development and have heard how powerful dDo is and have been dying to use it. I have also been anxious to get photoshop, but it doesn't appear to be possible without the creative cloud desktop app).

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Creative Cloud install error code 11

When I try to install CS6 from Creative Cloud Website, AAM initialized, downloading and unzipping was just fine, but installing is failed.
AAM said "Application Manager was executed. Retry after Application Manager getting done. (11)"
Of course there is no another instance.
Here is my logs.
~/Library/Logs/AdobeDownload/DLM_Native.log
03/31/13 14:32:07:105 | [INFO] | | | | | | | 9898 | Successfully registered application with finder /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AdobeApplicationManager(URIHandler).app
03/31/13 14:32:07:118 | [INFO] | | | | | | | 9898 | AAM URI protocol handler registered.
03/31/13 14:32:07:146 | [ERROR] | | | | | | | 9898 | AAM URI: Error in deleting file /Applications/Adobe Application Manager. Error = Error Domain=NSCocoaErrorDomain Code=4 "“Adobe Application Manager” couldn’t be removed." UserInfo=0x643050 {NSUnderlyingError=0x62fa60 "The operation couldn’t be completed. No such file or directory", NSFilePath=/Applications/Adobe Application Manager, NSUserStringVariant=(
Remove
03/31/13 14:32:07:146 | [INFO] | | | | | | | 9898 | AAM URI Handler: Could not get env var DISABLE_CCM_DESKTOPSHORTCUT
03/31/13 14:32:07:153 | [INFO] | | | | | | | 9898 | Adobe Application Manager shortcut created at /Applications/
03/31/13 14:32:09:027 | [INFO] | | | | | | | 9613 | AAM Helper: Closing IPC Channel
03/31/13 14:32:10:689 | [INFO] | | | | | | | 10051 | freeDiskSpace ... 118356746240
03/31/13 14:32:10:694 | [INFO] | | | | | | | 10051 | Update Session is created and key generated is A0FB5974-B110-4ED8-9FEA-A1F8082E671F
03/31/13 14:32:10:700 | [INFO] | | | | | | | 10051 | Product Session is created and key generated is 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D
03/31/13 14:32:10:716 | [WARN] | | | | | | | 10051 | Could not initialize CCM config sig file as XML data
03/31/13 14:32:21:416 | [ERROR] | | | | | | | 10051 | Failed to get the pref data from the opm db
03/31/13 14:32:29:271 | [WARN] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | Some Error has come during download operation with Error type - -40, and Error Code - 500
03/31/13 14:32:29:272 | [ERROR] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?producerId=posa&contextKey=50AB75E9514510AC0A490D4D%40AdobeID&authorizationData=%3Cauthorization-data%3E%0A%20%20%3CconsumerAccessToken%3EeyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjdjOGU1OTZkLTVkOTctNDdlMi1hZTAwLTJiM2FkMmM4OTgwNyIsInNjb3BlIjoiQWRvYmVJRCx1cGRhdGVfcHJvZmlsZS5tcmt0UGVybSxvcGVuaWQiLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTM2NDcwNzkzOTk4NCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiI1MEFCNzVFOTUxNDUxMEFDMEE0OTBENERAQWRvYmVJRCIsImNsaWVudF9pZCI6IjQyNmViOWY5LTk5ODktNDVkZC04YjdjLTFiY2RjOTU3YzhlNSIsInR5cGUiOiJhY2Nlc3NfdG9rZW4ifQ.QcSCZUv8rRQr0TuQTfoYW22rRqZadqpWF-tp9P9sRwfllmA-oRoQoE5pj7TbxXjSs9B-LY4bUPMmUEGAtRCpeeHwo21dWUd0CS0ZoCENTMpcbsoDdYgXiCJpgZI5uGtQ-S5dRVW5OlE_Zy4athxY1ShWY54-SsLTAemBxQO0IvWnUG2XI6T6FnC3HtQhvNxksnovXjhF2AMAGnm10qEaQrk36QyMoF8D7KFlD_YFLg-FBy-1ttlS5FpwgA07wbRVa13qlKA3ChfvlJJtFW0mj6-TBIYF0rZqSYy6UY9cglPveHYcINY6mLMJ2wC3Wk4sEnm0qszlozuwRpwariPt9A%3C%2FconsumerAccessToken%3E%0A%3C%2Fauthorization-data%3E). DLE error status is -2
03/31/13 14:32:29:272 | [WARN] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | FileDownload : Failed to cancell the download (it might not be running)
03/31/13 14:32:30:748 | [INFO] | | | | | | | 10051 | UpdaterCoreHelper :: Check for updates returned SUCCESS
03/31/13 14:32:34:984 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:34:990 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:34:998 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:001 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:004 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:008 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:011 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:014 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:017 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:021 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:025 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:028 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:032 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:035 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:038 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:042 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:045 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:049 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:053 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:055 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:058 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:062 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:065 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:069 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:073 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:076 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:079 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:079 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 14:32:38:089 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:095 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:100 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:105 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:111 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:119 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:125 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:130 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:135 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:141 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:146 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:151 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:157 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:161 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:166 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:172 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:179 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:185 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:191 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:195 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:200 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:208 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:211 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:216 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:223 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:228 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:232 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:39:826 | [INFO] | | | | | | | 10051 | Update Session is created and key generated is 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 14:32:39:836 | [ERROR] | | | | | | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:40:439 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "c198f1007278ebc7127d808389d79e08:1335651872"
03/31/13 14:32:41:668 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "6a0f37fd74b4ecb4cb203923e6514f6d:1335651872"
03/31/13 14:32:43:345 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "60a07ca81067d1adb719696b0cb773cb:1335586442"
03/31/13 14:37:38:793 | [INFO] | | | | | | | 16983 | deployment lock has been acquired.
03/31/13 14:37:42:072 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 14:37:42:947 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10534 | launchDE for session = 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 14:37:42:950 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | Going to init the IPC channel
03/31/13 14:37:43:065 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | De has been launched. Listening on the IPC now...
03/31/13 14:37:43:065 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | IPC has been initialized
03/31/13 14:37:45:575 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | done packet received from the DE with exit code - 11
03/31/13 16:47:56:274 | [INFO] | | | | | | | 117019 | deployment lock has been acquired.
03/31/13 16:48:01:440 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 16:48:01:897 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117019 | launchDE for session = 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 16:48:01:899 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | Going to init the IPC channel
03/31/13 16:48:02:005 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | De has been launched. Listening on the IPC now...
03/31/13 16:48:02:005 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | IPC has been initialized
03/31/13 16:48:04:513 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | done packet received from the DE with exit code - 11
03/31/13 16:49:04:035 | [INFO] | | | | | | | 10051 | Trying to unmount the dmg mounted at path - /Volumes/Adobe Photoshop CS6
03/31/13 16:49:04:298 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 118405 | Going to close the session
03/31/13 16:49:06:304 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 118405 | All waiting operations finished for this session
03/31/13 16:49:06:587 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:591 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:594 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:596 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:600 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:603 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:606 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:610 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:613 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:616 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:620 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:624 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:627 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:630 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:633 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:637 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:640 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:644 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:647 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:650 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:653 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:657 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:660 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:664 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:667 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:671 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:673 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:686 | [INFO] | 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D | | | | | | 10051 | Going to close the session
03/31/13 16:49:06:687 | [INFO] | 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D | | | | | | 10051 | All waiting operations finished for this session
03/31/13 16:49:06:692 | [INFO] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10051 | Going to close the session
03/31/13 16:49:06:697 | [INFO] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10051 | All waiting operations finished for this session
~/Library/Logs/AdobeDownload/LBS.log
03/31/13 14:31:16:285 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 8541 | ****************Starting LBS workflow*******************
03/31/13 14:31:16:378 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | initializing screen
03/31/13 14:31:16:402 | [INFO] | | Download | LBS | ProductInfo | | | 8766 | Product locale not specified in the product information file
03/31/13 14:31:16:403 | [INFO] | | Download | LBS | ProductInfo | | | 8766 | Product name not specified in the product information file
03/31/13 14:31:16:403 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Bootstraping Passed
03/31/13 14:31:16:414 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | LBS lock acquired
03/31/13 14:31:16:425 | [INFO] | | Download | LBS | SystemCheck | | | 8766 | System OS Version - major = 10, minor = 8, bugFix = 3
03/31/13 14:31:16:425 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | System requirements check passed
03/31/13 14:31:16:938 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | deployment lock check passed
03/31/13 14:31:16:951 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | AAM not present so downloading is initiatied
03/31/13 14:31:16:962 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Downloading Adobe Application Manager
03/31/13 14:31:16:981 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '50F671E1-022F-4CF9-ACFE-A4C4A67D19C9'
03/31/13 14:31:16:985 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '50F671E1-022F-4CF9-ACFE-A4C4A67D19C9' is being sent
03/31/13 14:31:46:404 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '86726BDB-964A-4714-8DDC-0E1A5BEFEF6D'
03/31/13 14:31:46:411 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '86726BDB-964A-4714-8DDC-0E1A5BEFEF6D' is being sent
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '930B6C8A-1BF7-4EB8-AE20-CAE1C92CF8ED'
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | post download deployment lock check passed
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Extracting and installing Adobe Application Manager
03/31/13 14:31:47:537 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '930B6C8A-1BF7-4EB8-AE20-CAE1C92CF8ED' is being sent
03/31/13 14:32:09:039 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '6E792A2F-F528-41AE-AA55-0F988FFFE723'
03/31/13 14:32:09:044 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '6E792A2F-F528-41AE-AA55-0F988FFFE723' is being sent
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Launching Creative Cloud Client
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Checking whether LBS lauched in Customized Mode
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | LBS launched in Customized Mode as productinfo.xml contains SapCode
03/31/13 14:32:14:096 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 8541 | ****************Closing LBS workflow*******************
~/Library/Logs/AdobeDownload/DLM.log
03/31/13 14:31:16:983 | [INFO] | | | | | | | 8766 | GDE Version is 7.0.0.92 (BuildVersion: 6.0; BuildDate: Fri Jan 18 2013 19:32:46 )
03/31/13 14:32:10:235 | [INFO] | | | | | | | 10051 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )
03/31/13 14:32:29:748 | [INFO] | | | | | | | 10550 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )
/Library/Logs/Adobe/Installers/~/Library/Logs/AdobeDownload/LBS.log.gz
https://dl.dropbox.com/u/11890236/Adobe%20Setup%20Error.log.gz
What should I do?

Did you mean '/Library/Application Support/Adobe/caps/pdb.db & caps.db' ?
There is no file like these. Also There is no folder like caps.
Actually I try to
- Download and run the CS6 Cleaner Tool and remove everything CS6 related form ~/Library and /Library
- Reboot
- Reinstall Acrobat X through AAM and install updates
- Reinstall remaining CS6 products
but same result.

Adobe Creative Cloud Packager for macintosh fails

Adobe Creative Cloud Packager for macintosh fails.
The error log says "[ERROR] AdobePackageBuilder - AdobePackageBuilder : SendPacket returned error : -1".
I tried 4-5 times.
Everything is downloaded (took about 14 Gb).
I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).
When I am done, how do I reclaim the space eaten by the packager?
Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?
I cannot find a menu entrance for doing so.
Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.
/Peter Andersen

Wanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.
It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/
Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work.

Installing Creative Cloud causes Error 207

Hi all,
I try to install CC on an new clean Win7 PC. The Setup takes long and end's with the Error 207.
Retrying doesn't help it ends with a new 207 Error a few minutes later...
Here are some log enties:
07/26/14 17:04:22:467 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 4092 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
07/26/14 17:04:22:467 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6040 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
07/26/14 17:04:22:530 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 4396 | Manifest file could not be downloaded
07/26/14 17:04:22:576 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 6764 | Manifest file could not be downloaded
07/26/14 17:04:23:466 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 4780 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
07/26/14 17:04:23:481 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 7784 | Manifest file could not be downloaded
07/26/14 17:05:03:714 | [INFO] | | ASU | PIM | PIM | | | 1696 | Download complete for package: CoreExt, size: 1716.293945 KB, Time taken: 250 secs, Speed: 6.865176 kBps
07/26/14 17:05:54:164 | [INFO] | | ASU | PIM | PIM | | | 1696 | Download complete for package: CoreSyncV1, size: 10533.808594 KB, Time taken: 301 secs, Speed: 34.996040 kBps
07/26/14 17:07:00:371 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 8180 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
07/26/14 17:07:00:433 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 4180 | Manifest file could not be downloaded
07/26/14 17:07:05:207 | [INFO] | | ASU | PIM | PIM | | | 1696 | Download complete for package: ACCC, size: 17853.065430 KB, Time taken: 372 secs, Speed: 47.992111 kBps
OR
07/26/14 16:53:06:970 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:53:07:470 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:47:845 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 748 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
07/26/14 16:57:47:892 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 6068 | Manifest file could not be downloaded
07/26/14 16:57:48:111 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:48:625 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:49:140 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:49:655 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:50:170 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:50:685 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:51:199 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:57:51:714 | [INFO] | | ASU | PIM | | | | 8140 | PDM is not running so can't pause it right now. State is: 2
07/26/14 16:58:32:851 | [INFO] | | ASU | PIM | | | | 8140 | Download Paused
07/26/14 16:58:33:569 | [ERROR] | | ASU | PIM | PIM | | | 8140 | END: Downloading failed with error code 215
OR
07/26/14 17:58:26:376 | [INFO] | | ASU | PIM | | | | 1696 | PDM is not running so can't pause it right now. State is: 2
07/26/14 18:03:07:473 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6900 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12
Any suggestions ?
Peter

Peter from the previous discussion you indicated that this was a fresh install and you had no security software installed correct?
If so have you tried the alternate Internet connection suggestions offered in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html? If you are on a wireless connection especially it can be beneficial to try a wired connection in case you are facing a quality of service issue with your current connection.

Adobe creative cloud installation error 201

adobe creative cloud installation error 201
How to solve this problem?

Install Adobe application manager and try updating to CC desktop application.
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

I am unable to install the creative cloud update - error 43 comes up at around 77%

I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.

WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
Mylenium

Creative Cloud Update Error 205

Good morning.
I have had Creative Cloud Desktop app running smoothly until recently when I started to get the Error 205 while updating through the app. It always stopped at 12%. Additionally, I have uninstalled the app and gotten the same error as I reinstall it.
I have looked through the threads here where people are experiencing the same problem. This thread is often referenced: -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. I do not have a firewall and I have tried tried downloading wirelessly and wired. Everything ends with the same Error.
What am I missing? And do I have the ability to chat with someone with my Creative Cloud membership? It seems that I do but I can't figure out how to get that ball rolling either.
I appreciate any insight you have.
Thanks,
Meredith

Thank you, John.
That is the link I've been looking at and I have no firewall or connectivity issue.
I'm trying the CC Cleaner Tool at the moment. I ran the cleaner tool but cannot figure out how to see the log so that I can verify whether not that has worked. I did try to reinstall Creative Cloud and am getting the same error.
How do I get to talk to someone directly for further troubleshooting?

Creative cloud download error please contact customer support

I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP

MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Creative Cloud Acrobat ERROR: DS001: Failed to mount the disk image

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