Creative Cloud- Adobe App Manager- Acrobat X shows its installed- but its NOT
I was installing Acrobat x and it was stuck at about 30-ish% in the install, so I cancelled the installation. It now shows 'Installed' without the ability to re-install or do anything. Help!
I was able to find the cleaner tool about 15 miniutes following my first reply and it helped me to reinstall the app.
However, when I start the application it will remain open for about 10 seconds and then quit. (Mac OSX 10.7.4)
Opening a document exhibits the same behavior.
Here is the kicker! If I quickly open the preferences window for Acrobat X, the program continues running until I close it.
There are no entries in Crash Reporter or any logs that tell what has happened.
I did have CS 5.5 Web Premium installed prior to the upgrade. The uninstall of this suite must have removed a dependant that CS 6 did not replace.
Similar Messages
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Creative Cloud Desktop App Manager never self update correctly
I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
Perhaps the CC Desktop App Manager is not needed?Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Creative Cloud / Adobe Application Manager
Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2 it states:
"This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6?
I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).Kartikay_Sharma wrote:
Hi Les,
Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
Cheers,
Kartikay Sharma
Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
'Photoshop 13.1.2 for Creative Cloud
Installation failed. Error code: U44M1P7'
I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for 'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
So if the update is indeed just for CS6, how can i apply the update? -
Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.
One day it was fine, the next it's not. My Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.
No error messages, it just doesn't open. I can't get through to talk to staff (because why should you be able to right? You only pay for the service..)
Could someone please shed some light on my situation?
My Lightroom and Photoshop are running fine as normal. I wish I could provide more information but it's really that simple - none of it will open.
Thank you!At this point, I think I'd just download & run the Adobe CC Cleaner app, and use it to uninstall & clean up your PrPro & the Creative Cloud desktop app itself ... then download a fresh copy of the CC desktop app, install & sign into your account, then download & reinstall PrPro ...
Neil -
My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.
Hi etges,
Kindly check the below mentioned link and revert if problem persists.
Link: CC applications crashes immediately after launch
Thanks,
Atul Saini -
i cant launch creative cloud desktop app... it is already installed...
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
i buy Creative Cloud single-app membership for Illustrator (month-to-month), but it doesn't adjust my PC(Microsoft windows XP)
SO YOU HAVE TO REFUND
I alreagy finished the credit card payment.Hi There,
Kindly contact our support team to get the subscription cancelled via: Contact Customer Care.
Thanks,
Atul Saini -
How can I reinstall deleted free Apps which now show as installed but are not actually there?
How can I reinstall free Apps that I have deleted (because ALL stopped working) which now show as installed but are not actually there?
I loaded a bunch of free Apps (maybe too many?) right after I got my 4s yesterday, and at some point I noticed that none of the downloaded Apps would work. The screen would blink when I tapped the icons, but the Apps stopped opening. Resetting the phone didn't help, so I decided to delete all the Apps I had downloaded and start over.
I can get the "Purchased" list to show up by pressing Updates button (is there another way?) but the show as "installed" in greyed-out letter, so I can't figure out how to get them back.Your iPad screens aren't completely filled up are they? If they are, you will only be able to find them using the search feature on the iPad.
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Creative Cloud Desktop App Manager still does not work - HELP?
Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
Where to now!Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
CS6 Creative Cloud Adobe Application Manager Failure
This was previously asked by another customer, however I believe the discussion was prematurely closed (marked as "answered") without being fully answered for all situations.
Please add my name to the list of people having problems with the new Creative Cloud installer (AdobeApplicationManager). To be clear on the symptoms:
1. Download the AdobeApplicationManager.dmg as prompted by Adobe.
2. Open the DMG
3. Run the AdobeApplicationManager. I have tried this both from within the DMG and from a copy I dragged to the desktop.
4. The dialog box "Initializing Installer" appears. There is not a prompt for granting disk access. Only the progress bar and the quit button.
5. Let it run for an hour -- nothing happens, except a file is created: ~/Library/Logs/AdobeDownload/LBS.log
6. The quit button does not work.
7. To stop the installer, I have to use Force Quit.
The contents of the LBS.log:
05/11/12 13:33:39:250 | [INFO] | | Download | LBS | LBSApplicationFacade | | | ****************Starting LBS workflow*******************
05/11/12 13:33:39:303 | [INFO] | | Download | LBS | LBSWorkflowManager | | | initializing screen
I attempted to re-download the DMG -- the Adobe site will not allow this. I think you are going to have to construct a clean up script to allow customers to revert their machines to the state before using the new AdobeApplicationManager. Then you will have to revisit the ApplicationManagerCode, because it is clearly incompatible with some Mac OS X Lion configurations.
Clicking on an application icon in the Creative Cloud applications page will issue an URL of the form "asm://..." however there is no such helper application, and hence nothing happens.
-- Robert L. Brown
-- [email protected] (this is also my Adobe ID)OSX 10.7.4
This doesn't work for me. Here is the sample from the activity monitor:
Sampling process 809 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling AdobeApplicationManager (pid 809) every 1 millisecond
Process: AdobeApplicationManager [809]
Path: /Users/marty/Desktop/AdobeApplicationManager.app/Contents/MacOS/AdobeApplicationManager
Load Address: 0x1000
Identifier: com.adobe.AdobeApplicationManager
Version: 6.1.51.0 (6.1.51.0)
Code Type: X86 (Native)
Parent Process: launchd [249]
Date/Time: 2012-05-11 16:34:02.492 -0700
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 7
Call graph:
2837 Thread_130445 DispatchQueue_1: com.apple.main-thread (serial)
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9b0c [0xab0c]
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9bdd [0xabdd]
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x9d94 [0xad94]
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x1f929 [0x20929]
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x1f7fa [0x207fa]
+ 2837 ??? (in AdobeApplicationManager) load address 0x1000 + 0x26f34 [0x27f34]
+ 2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&) (in AdobeApplicationManager) + 7454 [0x2a63c]
+ 2837 std::map<std::string, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> >, std::less<std::string>, std::allocator<std::pair<std::string const, std::vector<oobe::LogTargetBase*, std::allocator<oobe::LogTargetBase*> > > > >::operator[](std::string const&) (in AdobeApplicationManager) + 8240 [0x2a94e]
+ 2837 semop (in libsystem_kernel.dylib) + 10 [0x99774f2a]
2837 Thread_130461 DispatchQueue_2: com.apple.libdispatch-manager (serial)
2837 _dispatch_mgr_thread (in libdispatch.dylib) + 53 [0x9c44685f]
2837 _dispatch_mgr_invoke (in libdispatch.dylib) + 969 [0x9c447e10]
2837 kevent (in libsystem_kernel.dylib) + 10 [0x9977490a]
Total number in stack (recursive counted multiple, when >=5):
Sort by top of stack, same collapsed (when >= 5):
kevent (in libsystem_kernel.dylib) 2837
semop (in libsystem_kernel.dylib) 2837
Binary Images:
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0x16f000 - 0x21cff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x8feb8000 - 0x8feeaaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
0x90180000 - 0x9018bfff libkxld.dylib (??? - ???) <D8ED88D0-7153-3514-9927-AF15A12261A5> /usr/lib/system/libkxld.dylib
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0x96cba000 - 0x96d2efff com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x96d2f000 - 0x96d42ff8 com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x96d43000 - 0x96d83ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
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0x97f67000 - 0x97f6bff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x97f6c000 - 0x97ff9ff7 com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
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0x9890d000 - 0x9896fff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
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0x98a0d000 - 0x98a56ff7 libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x98af0000 - 0x98af4fff libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
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0x9ca4b000 - 0x9cd91ff3 com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
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0x9cdfc000 - 0x9ceccffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
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Sample analysis of process 809 written to file /dev/stdout -
Accidentally deleted CC, now I can't download creative cloud or app manager
Hello,
I foolishly deleted my cc instead of uninstalling it and now when I go to install cc I get an error saying that I have to download the app manager first. When downloading the app manager I get an error that links me to "adobe's supervisor program" which then says the app has been disconnected. So I followed the troubleshooting instructions to uninstall cc but when I click on the uninstall I get an error saying that I must download the app manager in order to uninstall but I cannot download the app manager.Those were actually the troubleshooting instructions that I had been looking at. The "Uninstall Adobe Creative Cloud" (step2) is an alias on my computer because I accidentally deleted it. I tried to use the "Uninstall Adobe After Effects CC" one that was not an alias which said I needed the application manager to do so, which I am also not able to download and get the error message linking me to adobe's supervisor program which has been disconnected apparently.
-
I have a $49.95/mo Creative Cloud for the past few months and began a download via Adobe Application Manager of Adobe Flash Builder 4.7 yesterday afternoon around 4pm. It is
now 9:25am the following day...17+ hours later and the download is at 74%. ..I'm still letting it continue downloading.
In my frustration, I downloaded a non-Creative Cloud copy of Adobe Flash Builder 4.7...and on the install I am now being prompted with 3 options:
1. Install with a serial number
2. Start my subscription
3. Install a trial
As I'm paying the $49.95/mo for the full Creative Cloud subscription, I would prefer not to "install a trial". Based on the download rate of the copy of Adobe Flash Builder 4.7 via the Application Manager, it won't complete until sometime this afternoon at best.. Is there any way I can convert my non-Creative Cloud installed copy of Adobe FlashBuilder4.7 to be under my Creative Cloud Subscription?If there is an option to License this Software then you can enter the Adobe ID tied to your Creative Cloud subscription. If not then you will want to wait until the download completes in the Adobe Application Manager.
You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html as something appears to be interferring with the Adobe Application Manager from downloading at the expected speed. -
please help
Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Acrobat X pro will show as installed but will not be present
The Application Manager says that Acrobat X Pro has been fully downloaded and installed, but my Applications folder only has a folder with an "Acrobat Uninstaller" alias.
Resolution:
1: Trash the Acrobat X pro folder from the applciations location.
2: Later navigate to MacHD>Library>Application support>Adobe>Caps and rename the Media_db and Pdb files.
3: Later log into the Creative cloud account and then redownload Acrobat X Pro applciation and install it and it will be shown up in your applications.
You can go ahead and launch the product :-)Hi murraydavis,
Try this to find Caps folder.
Open Finder click on Go > Go to Folder and Type in /Library and click on OK
Then open Application Support\Adobe.
Sameer -
How can I delete an app that doesn't show as installed but is?
I can not delete an app that is on my iphone 5. Unfortunely I do not remember the name of it! It shows up as a moveable round botton within a square on all opened screens. When tapped it opens up four options: Favorites, Siri, Device and Home. It was a cool time saver with the iOS5, but with the addition of comand center in iOS7 It is rather in the way. Does anyone know the name of this app and or how to uninstall it?? Thanks for any help
That did it, it's gone! I don't understand, is it uninstalled?
THANK YOU so much
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