Creative Cloud Alternate Profile-Help!

My computer will not work after installing the 30 day trial of Adobe Creative Cloud. Installed Photoshop and InDesign and used both programs without incident yesterday. However, upon shutdown and restart, NOTHING ON MY COMPUTER WORKS AT ALL. There was an alternate profile created using an Adobe wallpaper and I cannot access ANY of my files (documents, pictures, etc.) or settings (wifi,etc). Computer takes 30+minutes to even come on and go to the desktop. Have tried to uninstall the program but it keeps freezing up. Won't allow me to reset to an earlier time because this is not my profile. HELP!!!

Which operating system?

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Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case the issue is still not resolved, do contact Adobe Support.
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Carlos-
Start by signing out and back in to see if it will see the subscription:
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If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
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Hello,
could you already study these links:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html and
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Contacting Adobe’s Chat support and Customer Support portal has not resulted in a solution, even though they have confirmed the license number as being accurate and linked to my account. After weeks of waiting on their responses, yesterday I was told to go to the Forums to find a solution….Please Help Me….Thanks

I am not familiar with the process involved with the link I am providing so please accept my apology if it is a repeat of something you have already tried...
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https://forums.adobe.com/thread/1584746

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Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
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Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.

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Moving this discussion to the Creative Cloud Download & Install forum.
Babaa I am sorry you are facing difficulties utilizing your Creative Cloud Desktop application. Please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall your Creative Cloud Desktop application.

I keep getting error code 204 and can't install the creative cloud. Need Help!?!

I am currently trying to install the Creative Cloud but error: 204 keeps popping up stating 'There seems to be a problem accessing a critical file/directory during download...'
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So, padraig, five weeks later, have you had any luck seeing this resolved?
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Meanwhile my boss is paying for CC while I continue to use CS4.
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BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
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Tember,
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If you want to buy a new Creative cloud complete membership, you can visit this link: http://creative.adobe.com/plans
Or call our sales team at: 800-585-0774
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.
Regards
Srishti A

I want to change my ID in the creative cloud desctop , please help me :)

this is a screen , my real Id is [email protected] , and not [email protected] , i hope you help me

Hi,
You can sign out from or sign in to all Creative Cloud applications on your machine using the Creative Cloud app for desktop.
Note:
Signing out deactivates all installed Creative Cloud applications and services. Sign in again to activate and license the applications and use the services.
Open the Creative Cloud Desktop App:
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On Mac: click the Creative Cloud icon in the status bar.
If you don't see the Creative Cloud icon, do the following:
Windows: Choose Start > Programs > Adobe Creative Cloud.
Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
In the app, choose Gear Icon > Preferences.
On the Account tab, click Sign Out from Creative Cloud.
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Thanks & Regards,
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Hi Creative Cloud Email ,
Welcome to Adobe Forums
Contact our Customer Support via a link mentioned below and our experts will help you with a solution -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps !
Thanks
Garima

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Hi,
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@everyone
I see that a lot of people are having this problem. When I was going through the process I just called Adobe and purchased it over the phone, because purchasing through the computer just wasn't working out. After that I called again and the guy told me to go to the downloads page and I could just start downloading. I was surprised it was that simple. At first it wasn't, but the two Adobe people I talked to were extremely helpful. And they both sounded American! I could understand them clearly and it wasn’t as if I was taking to a robot. So if any of you are having any more trouble I highly recommend calling Adobe Support and just purchasing over the phone.

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so i have this creative cloud membership photography ( illustrator, photoshop, light room) but just tried to get into illustrator and couldn't. i got a message saying renew my membership. membership for this bundle is payed and the other 2 programs are opening up just fine. anybody can help? really sucks i can't get my work done due to this.

Hi Jam,
Please refer to the help document below to fix the issue:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

Creative Cloud Alternate Profile-Help!

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