Creative Cloud and Master Collection CONFLICT.

I had first subscribed to Photoshop on the Cloud, then when the Black Friday sale came along I unsubscribed from that and subscribed to the full Creative Cloud for the same price. Then I got the Master Collection on disc, so I unsubscribed from the Cloud. Actually, I had to unsubscribe twice because ADOBE SCREWED UP the first time. 1 1/2 hrs on the phone EACH time. So now I find out that Adobe never actually cancelled my subscription, they just let it expire. NOW that it is expired I cannot use my Master Collection!? What is that all about?
Most of the stuff I had installed was off the Master Collection disc and not from the Creative Cloud.
Does anyone have a North American phone number were I can contact someone that speaks clear English, that doesn't have to pass me on to someone, that passes me on to someone else?
Thanks.
ScottK

Here is the answer to this problem. You will have to do it with each program you have installed from the Master Collection.
Launch the product.
When the dialogue box pops up saying the trial is over, then  click "license software".
Then Login using your Adobe ID.
Then enter your serial number.

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