Creative cloud annual membership cancellation fees?

If I want to cancel an annual creative cloud membership, I've had for just over a year (renewed on feb 18th 2015), if I cancel it before the first renewed month, (march 18th 2015) will I still be charged the remaining 50% of fees for the year? Is there any way to cancel on my own or do I need to use Customer Support?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Similar Messages

  • Cancel Creative Cloud Annual membership

    Hello,
    am trying to cancel my membership and annual Communicate with team support but i don 't have succeeded, i'am from Mexico City and the only costumer services on the web site does not works.
    Somebody can help me am desperate, it works if i give you my email adress, That use to register my adobe account?
    I hope you can help me
    Thanks

    Thank very much and one more thing , how many days it takes to get my money
    back?, it will be return the full money or just the half?
    Regards
    Diego
    2015-03-20 6:25 GMT-06:00 Rajshree <[email protected]>:
          Adobe Community <https://forums.adobe.com/?et=watches.email.thread>     Cancel
    Creative Cloud Annual membership
    respuesta de Rajshree
    <https://forums.adobe.com/people/Rajshree?et=watches.email.thread> en *Adobe
    Creative Cloud* - Ver la discusión completa
    <https://forums.adobe.com/message/7320097?et=watches.email.thread#7320097>

  • I WOULD LIKE TO CANCEL MY CREATIVE CLOUD ANNUAL MEMBERSHIP

    HOW CAN i CANCEL MY CREATIVE CLOUD MEMBERSHIP

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Cancel creative cloud annual subscription

    I would like to cancel my creative cloud annual subscription. Agreement states that I have to pay 50% of remaining contract. If there are 8 months left until next renewal, I pay 4 months. Does that mean I have access for the 4 months that I pay for?
    Also, there is an over 1 hour wait on the phone. Why can't I cancel online?

    hi Zedstudio,
    If you signed-up for a 12-month contract, and cancel mid way, there is indeed a billing for 50% of the remaining contract obligation. You won't be able to sign in to Creative Cloud applications after you cancel your contract.
    You can cancel this online as well by using the Chat instead of Phone.  I hear the response time on the Chats is much quicker. Also you can get a record of the chat emailed to you at the end, so you personally have a record of the conversation that took place.
    The Chat link is just above the Phone link at the bottom of the page, once you've clicked Still Need Help? Contact Us link. Contact Customer Care Note that you must be logged in with your Adobe ID and password that is associated with your account to see these details.

  • How can I remove a Creative Cloud Free membership from my account?

    Thanks in advance for any help.
    I have Creative Suite 6 installed.
    I started to use CC and decided I didn't want it anymore, so I let the account lapse this month.
    The computer automatically switched now to a Creative Cloud Free membership, but how can I remove this?
    Now when I launch Acrobat, for example, it asks me to renew my subscription. Well, I don't want to!
    Help!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    You MAY need to uninstall the Cloud and run the Cleaner
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    You MAY also need to deactivate your old software and reinstall and activate again
    -Cloud takes over https://forums.adobe.com/thread/1584746

  • I've already purchased creative cloud student membership. Where do I send verification?

    I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

    ID Proof http://www.adobe.com/store/au_edu/academic_id.html

  • Must I upgrade Creative Cloud Free membership to continue using LR 5 ?

    Must I upgrade Creative Cloud Free membership to continue using LR 5 ?
    Must I upgrade Creative Cloud Free membership to continue using LR 5 ? If CC is not a requirement to continue using LR 5, how then I should cancel the free membership so that no further requests to upgrade to a paid CC membership are sent to me?
    thanks

    Simply uninstall LR via installer/Contorl Panel/Finder.
    Then sign out of CC Desktop.
    Sign back in to CC Desktop and wait for the apps to refresh to confirm Lightroom is not installed.
    Then activate your stand-alone Lightroom product with your serial number.

  • Creative Cloud Student membership

    What is the Full monthly price in NZD for the Creative Cloud student membership for the year contract? It says
    Annual plan — A$14.99 per month, plus applicable tax
    i am unsure what the total cost is?
    Thanks

    Hi Nicole.sos,
    Please go through the link: http://www.adobe.com/nz/products/creativecloud/buying-guide-education.edu.html. Kindly contact our sales team in case of further query: http://success.adobe.com/en/na/programs/rfi/dm_sales_inquiries.html / http://www.adobe.com/nz/company/contact.html.
    Regards,
    Romit Sinha

  • I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

    I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

    If you are using windows OS, look for file named hosts at below location:
    C:\Windows\System32\drivers\etc
    Check if there is anything that is blocking the Adobe CC app to verify your subscription.
    Make back up copy of hosts file and delete everything except below contents:
    # Copyright (c) 1993-2009 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    # For example:
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1       localhost
    # ::1             localhost
    I hope that should resolve the issue.

  • I started a creative cloud student membership but Premiere Pro and After Effects are not in the app

    I started a creative cloud student membership but Premiere Pro and After Effects are not in the app and won't download from the adobe website, all that happens is that the creative cloud app opens and sends me to the list of programs available for download which still do not contain Premiere Pro and After Effects

    Premiere Pro and After Effects are 64 bit only apps.
    They require a 64 bit computer and a 64 bit operating system.
    If you're running Windows 7 32 bit or Windows 8 32 bit then you will not be able to download, install or run Premiere Pro or After Effects.
    See http://www.adobe.com/products/creativecloud/faq.html#desktop-products
    Which desktop applications in Creative Cloud require 64-bit operating systems?
    With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

  • Is Adobe Premiere Pro part of my Creative Cloud full membership subscription?

    Is Adobe Premiere Pro part of my Creative Cloud full membership subscription? When I click download the software doesnt appear in the Adobe Application Manager pop up. Could anyonw help please?

    Try http://forums.adobe.com/message/4694353

  • Can i buy a prepaid Creative Cloud Photographer Membership on Amazon now but activate it in a mont or two?

    Can i buy a prepaid Creative Cloud Photographer Membership on Amazon now but activate it in a mont or two?

    Thank you so much for the quick answer!
    i can't find anything about that in the terms and conditions. So there is absolutely no time limit? That would mean theoretically i could buy the prepaid membership 3 times and activate each code after one year? this way i would get the membership for 3 years for the current price? just theoretically..

  • Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

    Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
    Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

    Posting here is not going to help you.  This is a user to user forum.  No one here has any ability to manage your account.
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • If I purchase the creative cloud  student membership, will Lightroom Mobile be included?

    If I purchase the creative cloud  student membership, will Lightroom Mobile be included? Or will I have to purchase the Photography Package as well? Thank!

    I don't think so. You need to get  Creative Cloud in Mexico.

  • Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription.

    Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription. It asks me to confirm again and again, but when I do come across the same problem as soon as I try to open the program.

    That isn't help me. My problem is:
    1. When i try to start illustrator it says validating software license
    2. Then it says Your trial has expired
    3. Then i sign in required with my Adobe ID
    4. It says thank you and ask me to click continue to enjoy the licensed software
    5. When i try to open illustrator it starts again asking validating software license….
    I've removed already oobe and reload software but it doesn't help. What i have to do?

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