Creative Cloud App and Font Sync

I've noticed that if I don't have the CC app running I don't have access to my TypeKit fonts in any of my apps. Is this the way it’s supposed to work? I normally have the CC app turned off because it’s a major memory hog but I guess my primary questions is will I have access to the TypeKit fonts if my internet connection goes down? I don’t mind running the CC app whenever I need access to the fonts but if it’s sync’d via internet connection then the TypeKit fonts aren’t a viable option with client projects if connectivity goes down in the middle of a project deadline and the fonts can’t be accessed.

Hi Grafxman,
I'm sorry you ran into trouble here. The fonts should sync and work offline though you will need to have the Creative Cloud app running.
If you have the app running and you're still seeing the error, please drop us a line at: [email protected] and we can look into this for you.
Cheers,
Benjamin

Similar Messages

Creative Cloud files and fonts sync problem

Hi
I'm working on two diffents mac's, one at work and one at home - with a creative cloud membership. On both computers, the Files and Fonts does not connected/sync. Annyway, I can't use the fonts on either of the mashines. The CC app is open, and therefor should work with e.g. the fonts I allready synced to my computer . Apparently I can solve this by quiting the Creative Cloud and restart, but I hope this could be solved somehow.
Anyone have an idea or a way forward?
Jørgen

Hi Dave
It seams to be working now on both computers, after the last update - thanks!
Just arrived home, and my home computer Creative Cloud connection is not working as it should for Files and Typekit. I'm not getting any error messages - it just doesn't connect i seams. I include some screenshots - but I don't think they will say much. It is as if there is some problem when it is trying to load/connect while other programes are auto loading (I guess?). So I still need help. Here is some screenshots. I can still restart the CC and then it connects as it should. And, I have the same problem on an other mac:
Jørgen

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I c

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it

Please authorize ADE 3 with same credentials that you used with older version of ADE

How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App?

Sorry, my English is not good. I have a Creative Cloud app on my computer. I used the CC applications such as Ps, Pr, Au ... of two days, but I had to do a system restore two weeks back. Now re-installed Creative Cloud on my computer. I do not have Ps, Pr, Au ... on the computer but on the App Cloud Creative sees them as installed on the computer. So I can not reinstall them because I do not give permission, it is only optional update, but I do not like, because they do not want on your computer. How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App? Please help, I have a little time.

http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Just updated via the creative cloud app and now lightroom won't even load.

As the title states:
I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
Installed new version and it won't load.
Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
Thankyou in advance,
Matt

Moderator:
Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
I didn't see that before writing this post.

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

Have you already used the Cleaner Tool?
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I've downloaded the creative cloud app and the photoshop. Now, how do i open the photosop?!! tried clicking on the image but nothing happen.

I've downloaded the creative cloud app and the Photoshop. Now, how do i open Photoshop?!! tried clicking on the image but nothing happen.

Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

Uninstalled Creative Cloud app and several applications, now can't install package

I am our CC for Teams administrator. An employee had Creative Cloud app and several applications already installed on Mac workstation. I uninstalled those applications, and I'm trying to install the custom package I created, but it appears the installer does a complete install of the apps, then uninstalls them all and returns an error message saying that the package can't be installed. Is there something else I need to uninstall to allow the package I created to install successfully?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I downloaded Photoshop CC and I can't get it to launch from the Creative Cloud APP and it's not showing up in my applications folder.

How do I launch this program??

Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

To update ...please quit Lightroom, launch the Creative Cloud app, and click the "Install" button next to Lightroom CC (2015).

Great.
Lightroom CC does not show up in my Creative Cloud App.
Lightroom 5 shows up. It says it's up to date. It is not.

Lincoln,
Just to be sure, have you verified that your system meets the requirements for LR6 CC 2015? Apps won't show up if your system does not meet certain requirements needed to run them.
Not all apps displayed for download | Creative Cloud desktop app-
Windows
Intel® or AMD processor with 64-bit support*
Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
Mac OS
Multicore Intel processor with 64-bit support*
Mac OS X 10.8, 10.9, or 10.10

Creative Cloud Files and Fonts "Coming Soon" on desktop?

Is anyone else getting this?
See screenshots:
I cannot access fonts or files from CC desktop app (Mac OS X 10.9.3). Is this because Adobe is doing an update and the service is temporarily unavailable or what?
Anyone else getting this?

The update this morning fixed it. Although, I am still getting "server error"'s all the time when uploading files.

AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

Hello, I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page. No graphics, no data, just white.
When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system. Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!
Obviously I don't want to run at only 256 colors, and neither should you! Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu. Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items. Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK. You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit. YAY!
If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors. Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required. If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform. The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe.
It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor". Seriously, how is FireGL not "Supported"?
I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems. At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once. Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
Good Luck!

Minor correction... I called my GPU the FireGL, which is the old market name.. The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Adobe Creative Cloud App

I had recently bought the monthly student plan for Adobe Photoshop CC. I originally started with the free trial of Photoshop CC, and also got the creative cloud app for the desktop. When I tried to start up Photoshop CC, I got a message saying that my free trial had timed out, and suggested that I join creative cloud, which I already had done. I then uninstalled Adobe Photoshop CC, so that I could reinstall the full version of Photoshop. I tried to open the creative cloud app on my desktop to get the Photoshop program, but it wouldn't load all the different programs. So I uninstalled the desktop app for creative cloud. Then I went to Adobe's website to reinstall the creative cloud app, and the same thing occured. The creative cloud app would not load the different photoshop programs availaible for download. I uninstalled the program again, but then I couldn't even try to install the creative cloud app again. The page for the creative cloud on Adobe's website won't load either. So now I can not download creative cloud or photoshop CC.

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

Apps removed but still showing up in Creative Cloud App. How do I reinstall them?

After installing several apps on my laptop, After Effects, which I use for my business, wouldn't function on my desktop. I didn't know that you had to turn off the creative cloud connection on one computer before going to the other. Since I needed to deliver my projects, I removed the apps on my laptop. Three of them didn't seem to have an uninstall button on them. It didn't show up for some reason for - After Effects, Acrobat XI Pro, and Illustrator. I tried to find all references to them and finally threw every reference to them I could find into the trash. I must have left something in my system still because in the Creative Cloud menu, it shows that I still have those apps on my laptop still and that they are up to date. However, as I said, I threw everything that had to do with those apps that I could find in the trash.
There doesn't seem to be any way to reload these three apps in the Creative Cloud app and since they are no longer in my Applications folder (I'm on a Mac) there is no way to uninstall or do anything else.
How can I clear out the piece of software that thinks these three apps are still installed so that I can reinstall fresh versions? Thanks.

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Creative Cloud App and Font Sync

Similar Messages

Maybe you are looking for