Creative cloud app download error

I went to update my apps but this just shows up. I talked in a adobe chat but it was not resolved. Any ideas on what I should try?

Just got done chatting with customer service. This worked for me
I'm running 10.9.5
Sonam: Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
Sonam: From Finder, click Go > Go to Folder.
Sonam: Type ~/Library/Application support/Adobe and hit return.
Sonam: Rename  the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
Sonam: From the Finder, click Go > Go to Folder.
Sonam: Type /Library/Application support/Adobe and hit return.
Sonam: Rename AAMupdater, AAMupadaterInventory folders to AAMupdaterOLD, AAMupadaterInventoryOLD.
Sonam: Launch your Creative cloud desktop.

Similar Messages

  • Adobe Creative Cloud Apps "Download Error"

    I wonder if anyone can help?
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    Did you run the cleaner after uninstalling and before reinstalling?
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Creative Cloud Apps Download Error

    Hi,
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    Hi Rodals,
    Welcome to Adobe Forum,
    Please refer to :http://forums.adobe.com/message/5466160, it has the same issue.
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    Regards,
    Rajshree

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    Working fine on my other computer, same log-in and whatnot...

    Here is a link to a page with options near the bottom to help make contact by chat or phone:
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    My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    Hi Brian,
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    Hi raydb,
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    Hallo ich habe bei Creative Cloud Apps Download Probleme seit ich OSX Yosemite geladen habe. Ich habe schon alles probiert nix geht mehr. Bereits habe ich Java Version 8 installiert und auch die Creative Cloud neu installiert. Nichts hilft und der Support ist auch nicht verfügbar. Einfach toll dieser Service muss ich sagen.
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    Hallo animaxima,
    Du hast schon alles probiert, gehören diese Tipps von Adobe Fehlerbehebung bei Download- und Installationsproblemen und diese
    App wird nicht geöffnet | Statusanzeige dreht sich kontinuierlich auch dazu?
    Falls dann immer noch nötig und für evtl. weiterführende Fragen klicke Dich hier durch http://helpx.adobe.com/de/contact.html und wenn "offen" empfehle ich Dir den Chat, ich hatte damit beste Erfahrungen. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter
    P.S.
    Wir hier im Forum sind Anwender, keine Angestellten von Adobe, wenngleich sich manches Mal der eine oder andere der "staff" hierher verirrt. Sinnvoll ist deshalb die Kontaktaufnahme wie oben beschrieben, oder Du suchst gezielt nach einem der Mitarbeiter.

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    If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
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  • Windows 7 reinstall and Creative Cloud app downloads

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    Hi Rcheek6,
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  • Unable to update my software through creative cloud. receive download error

    unable to update my software through creative cloud. receive download error

    Hi Jeff,
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    <Removed by Moderator>

  • Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

    When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
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    Hi KS Sor,
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    Creative Cloud - Download error - stubborn error
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  • Creative Cloud apps tab error; can't download or update anything

    I'm trying to download Photoshop CC and so I've installed Creative Cloud Desktop. However, when I click the apps tab to download it it says "download error" with a link to install creative cloud again? I've uninstalled and re-installed it about 5 times now and it's still not working. When I sign out and then sign in again the apps tab still won't open but now it says "there's a problem, please close all instances of adobe application manager" even though there are none open. Is there a direct link to download PS that's not through creative cloud because it's not working at all. I'm using Mac OS X.

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    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
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