Creative cloud app download error
I went to update my apps but this just shows up. I talked in a adobe chat but it was not resolved. Any ideas on what I should try?
Just got done chatting with customer service. This worked for me
I'm running 10.9.5
Sonam: Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
Sonam: From Finder, click Go > Go to Folder.
Sonam: Type ~/Library/Application support/Adobe and hit return.
Sonam: Rename the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
Sonam: From the Finder, click Go > Go to Folder.
Sonam: Type /Library/Application support/Adobe and hit return.
Sonam: Rename AAMupdater, AAMupadaterInventory folders to AAMupdaterOLD, AAMupadaterInventoryOLD.
Sonam: Launch your Creative cloud desktop.
Similar Messages
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Adobe Creative Cloud Apps "Download Error"
I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Creative Cloud Apps Download Error
Hi,
Does anybody know how to get rid of this error message so I can do some updates?
Also the in app updates doesn't work either.
Can anybody HELP?Hi Rodals,
Welcome to Adobe Forum,
Please refer to :http://forums.adobe.com/message/5466160, it has the same issue.
Let us know if it worked. You can also contact Adobe Support at http://adobe.ly/yxj0t6
Regards,
Rajshree -
Working fine on my other computer, same log-in and whatnot...
Here is a link to a page with options near the bottom to help make contact by chat or phone:
http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp -
My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?
Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena -
Creative cloud says "Download error" following Windows 8.1 re-install
creative cloud says "Download error. Please contact customer support" following Windows 8.1 re-install.
When I click the "Apps" tab an error message says Download error. Please contact customer support.
Any suggestions?Hi raydb,
Please refer to the solution on the thread :http://forums.adobe.com/message/5466160,
Let us know if it worked. You can also contact Adobe Support at http://adobe.ly/yxj0t6
Regards,
Rave -
Creative Cloud Apps Download funktioniert nicht mehr
Hallo ich habe bei Creative Cloud Apps Download Probleme seit ich OSX Yosemite geladen habe. Ich habe schon alles probiert nix geht mehr. Bereits habe ich Java Version 8 installiert und auch die Creative Cloud neu installiert. Nichts hilft und der Support ist auch nicht verfügbar. Einfach toll dieser Service muss ich sagen.
Konnte von euch jemand das Problem lösen?Hallo animaxima,
Du hast schon alles probiert, gehören diese Tipps von Adobe Fehlerbehebung bei Download- und Installationsproblemen und diese
App wird nicht geöffnet | Statusanzeige dreht sich kontinuierlich auch dazu?
Falls dann immer noch nötig und für evtl. weiterführende Fragen klicke Dich hier durch http://helpx.adobe.com/de/contact.html und wenn "offen" empfehle ich Dir den Chat, ich hatte damit beste Erfahrungen. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter
P.S.
Wir hier im Forum sind Anwender, keine Angestellten von Adobe, wenngleich sich manches Mal der eine oder andere der "staff" hierher verirrt. Sinnvoll ist deshalb die Kontaktaufnahme wie oben beschrieben, oder Du suchst gezielt nach einem der Mitarbeiter. -
Creative cloud apps tab / error.
My creative cloud apps tab is empty even though the rest of the tabs work. In the apps tab it says download error, click to refresh. However this doesn't work. So i can't update the apps I have and can't download new ones since I can't even see them.
Help!Creative Cloud "Download Error" message
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Creative Cloud Desktop Download Error.
I cannot install any applications because all I get is this screen:
I've been through all the suggested troublshooting and nothing works.If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
1) Remove Creative Cloud Desktop Application from your machine by going to control panel.
( Only do the following steps if you have absolutely no other Adobe applications installed on the machine).
2) Navigate to C:\Program Files (x86)\Common Files\Adobe and rename the folder to Adobe_old
3) Navigate to C:\Program Files \Common Files\Adobe and rename it to Adobe _old
4) Navigate to C:\Users\USERNAME\AppData\Local\Adobe and rename this to Adobe_old.
Post trying the above, please Download Creative CLoud Desktop Application from this link : Download Adobe Creative Cloud apps | Free Adobe CC trial and try the installation again.
Oh and yes, do not forget to turn off the Antivirus post installation to make sure your Antivirus is not blocking the application to connect to us. -
Windows 7 reinstall and Creative Cloud app downloads
I recent had a custom computer built for Photoshop and Premiere Pro. I purchased Creative Cloud and had downloaded Photoshop CS6, Lightroom 4, Premiere Pro CS6 and AfterEffects. Over this weekend, Windows 7 Professional began to fail and now it has to be reinstalled on the Boot Drive - erasing all programs already on that drive, including the four Creative Cloud apps I downloaded.
My question is: When the new Windows reinstall reformats the C: Drive and wipes it clean, can I re-download the Creative Cloud apps to the same computer without it registering as another download destination? Creative Cloud lets be put the apps on two computers, but this will be the same as the original. How do I get it to register so that I don't use up the second destination?Hi Rcheek6,
Yeah, that should work okay. If for some reason you attempt to activate on too many computers it gives you an option to "De-activate All". That may not even be required here.
Hope that helps,
-Dave -
Unable to update my software through creative cloud. receive download error
unable to update my software through creative cloud. receive download error
Hi Jeff,
Thanks for your feedback, I managed to workout the problem.
I went to info on my 'Adobe' folder within the 'Applications' folder on my
harddrive and found that my 'Sharing and permissions' on the 'admin'
option was read only.
I unlocked the Adobe folder and changed my admin privileges to read and
write.
Laura Sassin
Senior Creative Artworker
Marketing Services
<Removed by Moderator> -
Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]
When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
Any idea how to solve this problem?Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Creative Cloud Manager - Download Error - cannot update apps
This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
Thanks.For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem. I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others. 'Tis a mystery.
I had to unhide the appdata folder (I'm in windows 8):
Windows key + R
Type in 'explorer'
Click on 'View' tab
Tick box next to 'hidden' to unhide
Then I was able to find the AAMUpdater folder:
users/myname/appdata/local/Adobe/AAMUpdate.
I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila! Success. I could open the Creative Cloud Manager and update existing apps and download new apps.
Thank you, David, for your suggestion. Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error. -
Creative Cloud apps tab error; can't download or update anything
I'm trying to download Photoshop CC and so I've installed Creative Cloud Desktop. However, when I click the apps tab to download it it says "download error" with a link to install creative cloud again? I've uninstalled and re-installed it about 5 times now and it's still not working. When I sign out and then sign in again the apps tab still won't open but now it says "there's a problem, please close all instances of adobe application manager" even though there are none open. Is there a direct link to download PS that's not through creative cloud because it's not working at all. I'm using Mac OS X.
Alyasosman for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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The app tab on creative cloud says download error
Hello,
When I click on app on creative cloud on my macbook, it says download error. Any idea as to how I can solve this problem?
PaulHi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena
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