Creative Cloud App for desktop not downloading from internet

Downloaded the app but doesn't connect to internet

Hi 310east,
Please refer the article: Troubleshoot download and install issues.
Regards,
Romit Sinha

Similar Messages

  • The Creative Cloud App for desktop can't be installed on my Macbook pro

    I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

    Thank you! You solved the problem!! /Lars
    3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
    Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
    created by AMreso in Creative Cloud Download & Install - View the full discussion
    Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
    Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
    Remove Adobe application Manager/Adobe creative cloud .
    Restart the computer and redownload Adobe Creative cloud and install it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
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  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • I purchased photoshop and premiere pro bundle for students, i have a mac. I couldn't download the programs onto my mac from the website using the akamai downloader. I went back to the website and downloaded creative cloud app for mac, and downloaded the a

    bought photoshop and premiere bundle, couldnt download from website on mac, finally figured out how to get creative cloud app on mac, downloaded apps. It gave me trial versions, problem is i paid for full membership already. need to uprade to full membership. wondering if i should return products? thinking i maybe bought windows version and cant download to mac...

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I can't install the Creative Cloud app for desktop...

    I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install.  I'm using windows 7.  This is the message I get ...
    I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck!  I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
    Many thanks

    Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

  • Download error in Creative Cloud app for desktop Windows 8

    Hello everyone.
    So i have this in my adobe app.
    What i tried:
    1) stop process of Adobe Creative Cloud in task manager
    2) reboot
    3) change networks to different one , including to internet from mobile phone
    4) install-reinstall
    5) delete C:\Users\****\AppData\Roaming adobe folder
    6) delete C:\Users\****\AppData\Local\Adobe\OOBE folder
    7) stop every adobe process , delete everything , reboot, install Creative Cloud
    Nothing of those helped me, this is a bit* unacceptable.
    Can anyone help me? or is there a way to install app in a good old way? with installer? i dont need your special non working app, thank you.

    ok i fixed it somehow, i think i installed Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    and a lot more stuff, then CC app just broke... then when i was totally frustrated it started itself for no reason and vuala, half of the weekend wasted , woohoo, thanks adobe!

  • Creative Cloud app for desktop is not loading Home tab.

    The "loading" icon is continuosly moving, but nothing happens. I already tried to uninstall, reinstall newer app, delete OP file in OOEB, but no success.
    The other tabs are working OK. A week ago I didn´t have this problem. Im on Windows x64.
    Adobe Staff, could you please help me to resolve this? Thanks.

    Hi 310east,
    Please refer the article: Troubleshoot download and install issues.
    Regards,
    Romit Sinha

  • Sharing a ZIP file is not available with the Creative Cloud App for iOS

    I can't share a ZIP file via Creative Cloud App for iOS. Why?

    Thank you! You solved the problem!! /Lars
    3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
    Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
    created by AMreso in Creative Cloud Download & Install - View the full discussion
    Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
    Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
    Remove Adobe application Manager/Adobe creative cloud .
    Restart the computer and redownload Adobe Creative cloud and install it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5978280#5978280
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5978280#5978280. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Creative Cloud Download & Install at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

    Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

    the cc desktop app is used to install and update cc programs (and a few other thinigs).  but that does not include 'opening' the installed programs.
    click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

  • Creative cloud app for mac has no apps in it after update

    creative cloud app for mac has no apps in it after update "Download Error" I have already tried quitting and reopening and restarting.

    Hi CORP Lab,
    You can surely try the steps suggested by kglad and also if you can please share a screen shot of the error message ? When you try and login to the Creative Cloud Desktop Application , what is the message that you are getting ?
    Cheers,
    Kartikay Sharma

  • Creative Cloud app (installer) does not show all installed apps - do I get updates?

    Hi,
    with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
    When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
    On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
    1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
    2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
    Addl. info;
    On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
    Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
    Best regards,
    Henrik

    Hey Pete,
    I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
    You can uninstall through the OS
    Control Panel > Programs & Features
    and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

  • In a new subscription to creative Cloud, Why can I not download lightroom

    In a new subscription to creative Cloud, Why can I not download lightroom

    Hello Tony,
    I subscribe CreativeCloud, and i can download it, Which operating system are you running? and what is your Computers Hardware Configurations ?
    belo is my AAM Screenshot

  • Download Creative Cloud Apps For our Macs from Admin PC?

    I am the systems admin for a company that has a new CC subscription. My workstation is a PC but I need to install CC on a Mac. When I go to download CC apps or the CC desktop, it wants to give me PC executables instead of letting me choose. I don't want to go get in the way of the graphics team just to download this software. Can I do this from my admin workstation or do I have to download it from the Mac?

    I'm not sure about this but it's possible that Creative Cloud is set to auto-detect the system OS that you are currently downloading onto.  There may be an override for this to allow you the option to choose which installers to download but I do not know how to set this option.  Have a look at your CC desktop app settings if there is any option available, otherwise call Adobe technical support for direct download links of products.

  • Why would creative cloud app manager be not responding?

    I have just downloaded Creative Cloud and installed.  Initially I was able to navigate to the app manager and started the download of Photoshop.  It downloaded correctly.  I then later went back and opened and tried to go to the app manager and continually now get a not responding message.  That has been over the last two days.
    I uninstalled and reinstalled Creative Cloud and still am having the same issue.
    I've not began my subscription for the products because I want to make sure I can use them before I make that decision to buy them.
    Any suggestions are appreciated.

    I am running windows 7 professional.  Browser - Firefox but also have IE.
    I have disabled anti-virus and allow Adobe access via the firewall.
    I have again tried a download into the cloud desktop app and get a no response.  The error details are as follows:
    Problem signature:
      Problem Event Name:                        APPCRASH
      Application Name:                             Creative Cloud.exe
      Application Version:                           2.9.1.474
      Application Timestamp:                    54e121cd
      Fault Module Name:                          Creative Cloud.exe
      Fault Module Version:                        2.9.1.474
      Fault Module Timestamp:                 54e121cd
      Exception Code:                                  40000015
      Exception Offset:                                00146550
      OS Version:                                          6.1.7601.2.1.0.256.48
      Locale ID:                                             1033
      Additional Information 1:                  2282
      Additional Information 2:                  2282399860a1e8d0ee1342b7aa1586d4
      Additional Information 3:                  e43e
      Additional Information 4:                  e43eeb2ccb54af9542283f01cbfe0a6b
    I am hoping I am giving enough information.  Maybe I should see next if I should get someone to look remotely?

  • Adobe Creative Cloud app for Android (preview) compatibility?

    HI - I notice that Adobe have released an Adobe Creative Cloud (preview) app for Android. This is very welcome as it would allow me to share files across Windows desktop, Android tablet and, if necessary, iPad.
    But it says it isn't compatible with my Hudl2 - why?
    Could it be because my tablet is wifi only? (I hope not.)
    RIchard

    I now have a Samsung Galaxy Note 4 and the Android app is not compatible with that device either - why?

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