Creative Cloud app gets stuck on spinning wheel on Windows 8.1
Ok DL the cloud app it never gets to the log in. I used the information like
From the same gear icon in Creative Cloud, choose to Quit Creative Cloud.
Rename the OPM.db file that is located in the OOBE folder located here:
Mac: ~/Library/Application Support/Adobe
Windows XP: \Local Settings\Application Data\Adobe
Windows 7: \AppData\Local\Adobe
Change the name to OPM.db.old
Relaunch Adobe Creative Cloud.
Sign back in to your Adobe ID.
Then locate the OPM.db file successfully? If so then please also try removing the contents of the OOBE folder which contained the OPM.db file.
Not working still so I did everything here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html and nothing.
I went as far as uninstalling Java
Hi Toby,
Please refer to the thread below where this issue has been addressed:
Re: Creative Cloud app loads then freezes with empty dialog box.
If the issue persists, please contact support:
Contact Customer Care
Regards,
Sheena
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Re: Creative Cloud app gets stuck on spinning wheel on Mac OS 10.9.5
Jeff,
Thanks for your reply.
OK, so I am using approved OS 10.9.5 and am still having the same issue. Is there anyone who can help me get my CC apps installed on my second, studio machine?
Or does the installer only work one time for every membership?
Can you point me to the solution to my problem? A web site or technical group that can really help me?
Thanks,
BobBranching this to a separate discussion.
Bob please try the steps listed in App doesn’t open | Progress wheel spins continually. We have found a recent conflict with CS5 updater inventories which can cause the behavior you are describing. If you can please update this discussion with the results it would be appreciated. -
How do i reinstall creative cloud apps after I had to do a windows 8 system restore?
how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptopUchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.
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Ok, so running Lion on a MacBook, (2010 i think) and the OS got corrupted(stuck on spinning wheel and grey screen on boot)
Tried to repair the disk via disk utility using an install CD, no go, couldn't repair, so, did a clean install.
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suspecting physical damage to the harddrive, I installed the OS to an external, and booted from there. Worked for a couple days and then stuck on the spinning wheel.
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Next time you get the gray screen/spinning wheel, try booting into the Safe Mode to see if it will boot.
Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.
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Creative Cloud app won't stay signed in. Windows 8.1.
I have researched this over and over. It seems like a lot of people have this problem, but never any official answer. No solution.
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My question is this: Is there a way to keep this thing logged in for more than 5 minutes at a time?A chat session where an agent may remotely look inside your computer may help
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http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Creative cloud installation gets stuck on initializing installer
HELPPP!!!
Thank you for the information.
We will try with clean installation process.
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3) Click on the below link and download Adobe Application manager and install the same :
Once the installation process is completed , it will create Adobe Application Manager shortcut icon on Desktop.
http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager8.0_all.exe
4)
Important : Disable AntiVirus and Firewall temporarily .
5)
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Hi,
I am trying to download Photoshop. First they tell me to download the Creative Cloud, which I did.
But when I ran Creative Could it downloads for sometime but then gets stuck. Maybe because I am from India and the internet is terrible here.
The download just plain disconnects after some time. There is no network activity anymore.
Is there a way I could get it working without downloading Creative Cloud?
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Mylenium -
Creative Cloud apps all stuck at 42% when installing.
I'm not joking when I say it's been nearly 28hrs and I'm still trying to find out how this program pipeline can be so messed up.
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I have tried the direct downloads also, but what happens is interesting:
Start installation
"Preparing for Installation" displays for 3 seconds, and then immediately says Installation complete. No progress bar update or anything. Clicking launch does nothing. I go to the installation location, and nothing is found. No folder for the specific app (even photoshop) or anything.
I have tried different administrator accounts, policies, permissions. I went on 5 different crusades now, deleting everything under the Adobe name from temp, program files, even the registry. I have soared across different forums looking for an answer, trying each and every method that comes onto my screen. No avail. I have been through 7 (not joking) tech support guys and gals, not one could help me no matter how hard they tried. I have booted under selective startup with NO programs other than Microsoft's services. Still nothing.
This is without a doubt the most frustrating thing, next to debugging, I have came across.After the extracting phase, it lands on 42% and hangs. I then killed the adobe help process. It still hung at 42% and eventually gave me the error:
I have uninstalled and reinstalled for a total of 10 times now.
I have 0 security programs with nothing affecting system files. -
When I click on my contact icon it gets stuck in spinning wheel mode
When I click on "contacts" icon in menu bar it opens but goes into spinning pinwheel mode and I can't access my contacts. If I don't force quite it goes on forever. How to reset or ??? without losing my contacts? Help please.
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Did you install anything new? there was an update to Safari last week.
Launch Safari in safe mode to disable plugins.
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Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Adobe Creative Cloud:
Home Screen / Constant blue spinning wheel
Mcc OSX LION
I had the same problem: ........ went on for weeks...
Fixed by logging out of all my Adobe Creative Cloud Assets....
Restarting machine and resigining in.....
everyyyyy where......
Seems kool now.....
Cheers,
KaiThere were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
App doesn't open | Progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306 -
My creative cloud app shows a spinning wheel that never stops. It won't show that I am downloading the photoshop trial. How do I fix this problem?
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.
All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version? -
Hi, I'm new on the forum. I decided to try this since Adobe phone support has been abysmal. I purchased Adobe Creative Cloud, installed and registered it on Feb. 25 2013. Since then my computer crashed and I lost the programs and the link to download. I still have the serial # and the product shows up in my account under Registered Products. How can I get a download link?
Any help appreciated,
BillCreative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
Creative Cloud app (installer) does not show all installed apps - do I get updates?
Hi,
with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
Addl. info;
On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
Best regards,
HenrikHey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products
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