Creative cloud app has gone and i can't open programme. have client waiting for tiny amend to ai file and can't get any help! please help! this has taken me over an hour trying to get anything to work again...

Oh the infinity symbol has disappeared (It was there at first but then when I tried to log in it froze up and I had to quit) Opening the programme Ai just brought up a bouncing ai icon which quickly turned to adobe updater - which did not respond. so i have read on the boards you need to delete update which i have done but now it just says i need it…. i can't log in… am very worried as i have to urgently sort something by half five and have no help from previous messages and am currently still on hold (have being transferred from you instantly asked sales line) waiting for help… please help!

Nobody can help you without proper system and version information or other technical details. if the update is botched, then run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

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