Creative cloud app: Installing update: stuck at 2% Message "trying to connect to server"

I've flushed all my browsers cache, Uninstalled the app and re-installed it, cleaned the hosts, checked every single thread available with the same problem... none are solved.
web-fonts won't sync until the update happens so I cant really work.  This is a really big problem for me.  The screen capture below is my creative cloud window for the last 4 hours
I'm on windows 7 home premium v 6.1 service pack 1

Hi,
Please refer to the help document below:
Creative Cloud Connection Update
Regards,
Sheena

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