Creative cloud app isnt loading

Hello i have been using creative cloud for a while, but when i wanted to upgrade some of the applications, creative cloud appears to be loading but nothing happens. i uninstalled and then installed it again but still the same, i searched for similar problems but they all say click on the bar ontop and i tried help and open as a window and quit but still the same, this is really frustrating because i have a ton of assignments and i cant do anything without photoshop and premier and INdesign !!! help plz !!!

Sara Yassin please try utilizing the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.

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Desktop Creative Cloud Apps cannot load!

My desktop Creative Cloud Apps cannot load and it has been like this for months! I can't even log out of it. How do I get the Apps working?

CloudiAudi what error message is preventing the use of the CC Cleaner Tool?
You are welcome to also work directly with our support team at Contact Customer Care and reference this discussion.

Creative Cloude apps not loading

I have two weeks trying to find a solution to the problem of Creative Cloude apps, because the apps not loading.
Anyone can help me in my first language? Spanish?¿I tried doing all these recommendations on this forum, without making it works.
I have the impression that many users with the same problem after the latest version of Creative Cloude.

Mmarcetvillariezo have you utilized the steps listed in App doesn’t open | Progress wheel spins continually? If so then what version of the Creative Cloud Desktop application do you have installed?

After a System restore event I am unable to 'unpack' the Abobe Creative Cloud App to load it.

I purchase a subscription to the cloud (Lightroom / Photoshop). The APP all downloaded fine after the purchase and the short cut worked, I managed to download the 2 software packages and started to use them. I then had to action a Win 7 Systems restore. Following this the software was no longer on the Laptop. I therefore tried to re-download the APP. This initially seemed to work OK but when running it, the APP appears to start the loading process, then just disappears after a few seconds. I have waited for hours to see if it would finally burst into life. Can anyone suggest what I need to do to restore functionality and what the issue is? Many thanks in anticipation.

Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
Mylenium

AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

Hello, I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page. No graphics, no data, just white.
When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system. Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!
Obviously I don't want to run at only 256 colors, and neither should you! Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu. Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items. Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK. You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit. YAY!
If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors. Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required. If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform. The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe.
It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor". Seriously, how is FireGL not "Supported"?
I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems. At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once. Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
Good Luck!

Minor correction... I called my GPU the FireGL, which is the old market name.. The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

The Apps panel of my Creative Cloud does not load. How can I get it to load?

I recently downloaded Creative Cloud to try Dreamweaver, however, the Apps panel of my Creative Cloud does not load. I've tried restarting the laptop, opening and closing the application, etc. How can I get it to load? I use a MacBook Pro OS X Version 10.9.5.

Computer died need code can you please post a screen shot of the error message. The current released version is 1.8.0.447. The release notes for the Creative Cloud Desktop application can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

Just updated via the creative cloud app and now lightroom won't even load.

As the title states:
I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
Installed new version and it won't load.
Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
Thankyou in advance,
Matt

Moderator:
Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
I didn't see that before writing this post.

Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

It's not launched from the CC app.
If you have Windows, look under Program Files\Adobe\Photoshop CC
If you have a Mac, look in the Application Folder > Photoshop CC

Creative cloud won't load apps

This started when I tried to import photos in cloud lightroom. When I click the import button I got the message something like.. server busy, retry / ignore and of course neither did anything. I re-started computer etc. So, then I uninstalled lightroom. Tried to use the creative cloud app to re download it and when I click on the apps tabe on cloud it just sits there. Then I tried to load InDesign and it gets to the splash screen and sits at "executing startup services. Not sure where to go from here... AND I don't know if it is related or not but a windows 8 auto update installed yesterday.
As far as I can tell other programs are working fine.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

¿why doesn´t my creative cloud app load?

I´ve been trying to download the Adobe illustrator free trial for Mac, i´ve registered in creative cloud, downloaded the app, and confirmed my account, but when i try to download the program, the "app" window in my creative cloud app won´t load

Santi_tamez have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error?

Multiple Issues with Adobe Creative Cloud app.

I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.

I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck!

Problems with Downloading Creative Cloud, Apps

When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank. When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
I've already tried renaming the opm.db file, but that didn't help.
I also checked, and the Behance tab is loading just fine.

Tklem are you on a managed network? If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Adobe Creative Cloud App

I had recently bought the monthly student plan for Adobe Photoshop CC. I originally started with the free trial of Photoshop CC, and also got the creative cloud app for the desktop. When I tried to start up Photoshop CC, I got a message saying that my free trial had timed out, and suggested that I join creative cloud, which I already had done. I then uninstalled Adobe Photoshop CC, so that I could reinstall the full version of Photoshop. I tried to open the creative cloud app on my desktop to get the Photoshop program, but it wouldn't load all the different programs. So I uninstalled the desktop app for creative cloud. Then I went to Adobe's website to reinstall the creative cloud app, and the same thing occured. The creative cloud app would not load the different photoshop programs availaible for download. I uninstalled the program again, but then I couldn't even try to install the creative cloud app again. The page for the creative cloud on Adobe's website won't load either. So now I can not download creative cloud or photoshop CC.

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

Adobe Creative Cloud app doesn't run

Just tried to use my newly Adobe Creative Cloud app today after signing up for an Adobe creative cloud account. I have Mavrick Version 10.9.3 and I cannot run the application Adobe creative cloud app. Every time I run the program it starts to load and then exits immediately with no error. Talked to Adobe tech support was not able to resolve the problem. Anyone else having this problem?

I have a similar problem, my CC desktop app just shows the loading animation, usually crashing as well. I've tried reinstalling the app but nothing seems to be working.
Please post up if you find anything =)

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.

Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

Creative cloud app isnt loading

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