Creative Cloud App issues
This CC desktop app constantly crashes and will not reopen. I have to uninstall and reinstall it at least once every couple weeks so it'll work. I won't get any error that it stopped working, it just won't show up in the Menu Bar anymore. trying to launch it does nothing. restarting my machine once or twice will usually bring it back, but for only a while. Tried quitting the process in the Activity monitor and re-launching the App, but that doesn't work either. This is very annoying. is there some wort of conflict with a traditional install of CS6 and the new CC?
System info:
OS 10.7.5
Mac Pro 5,1 - 2 x 2.66Ghz 6Core
64Gb RAM
Geforce GTX 570 2.5Gb
I think I've tracked down the source of this issue, but it nearly destroyed all versions of any Adobe application on my system. I have every version of Production Premium from CS4 on my system incase I have to go back to it for any reason. the conflict came about when I noticed the Adobe Application Manager Loaded in the Dock, but had locked up. (I think AAM may have been activated from the new AE CS6 - 11.0.3 update). I force quit the AAM and shut down all my apps. Then tried loading AAM again, it still froze. I restarted, reset the PRAM, repaired permissions, verified the system disk, but AAM would still not load. I ran the Cleaner Tool to remove the Creative Cloud Desktop Application. then restarted my computer. AAM came up and offered to update AE CS6. I let it install, closed it out and then started to deauthorize and uninstall my older versions of CS. I started with CS5 but AAM wouldn't load anymore. it just locked up right after launch. Since I couldn't uninstall anything, i ran the cleaner tool and removed only CS5. doing so removed any ability to run any Adobe program at all on my computer. AE couldn't load because it said QuickTime was no longer installed and immediately quit. After a Time Machine restore of the adobe files in the HD/Library/Application support and ~/Library/Application Support plus all the Preference files, the applications finally loaded again. I then reinstalled the CC Desktop Application which actually loaded and it told me to update AE CS6, doing this corrupted CS6 and that had to be restored from Time Machine as well.
after all that, I'm back to where i was in the beginning; AAM won't load, I can't uninstall older versions of the software and it's only a matter of time before the CC app stops working again. add to that the wondrous updating corrupts your application thing.
Similar Messages
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Multiple Issues with Adobe Creative Cloud app.
I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck! -
AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues
Hello, I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page. No graphics, no data, just white.
When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app. This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows. With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system. Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!
Obviously I don't want to run at only 256 colors, and neither should you! Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu. Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
The permanent fix is simple.. go to Start -> & do a Search for "msconfig". Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items. Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box. Then click OK. You will be warned that a restart may be required.. go ahead and re-start. This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit. YAY!
If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors. Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required. If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform. The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss. The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe.
It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor". Seriously, how is FireGL not "Supported"?
I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems. At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once. Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
Good Luck!Minor correction... I called my GPU the FireGL, which is the old market name.. The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.
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When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.
All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version? -
I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
Issues installing creative cloud apps on iMac 10.9.4
I am trying to install Muse on my iMac 10.9.4 and have successfully downloaded and installed the CC app, however on downloading the Muse trial it just sits there saying it's downloading and nothing happens (6 hours yesterday and another hour this morning). The CC desktop app itself just has the 'egg timer' in the middle constantly spinning. I have a 30Mb download speeds so not sure what the issue is. Can anyone help as very frustrated?
Hi, I guess it depends on your individual issue. There really is nothing to expand upon other than I closed the Creative Cloud App, deleted the file ~/Library/Application Support/Adobe/OOBE/opm.db and then restarted the app and all worked. Try launching the activity monitor and force ending any Adobe process that is running too before deleting the file, sometimes process hang about even though the app is closed.
The number I used was the one on the main site and chose Creative Cloud support option. The link to the page is... Adobe United Kingdom - Support Programs : Adobe Products -
Creative Cloud Apps Telling Me I am in Trial Mode. Help!
First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else! -
Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it
I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app. Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager. This allowed me to at least see all of the other CC programs and install several of them. Its my understanding that APM is suppose to update itself to the CC app but it never does. I'd really like to have the CC app to interact with the cloud as is intended. plz advise and help.
Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.
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Adobe Creative Cloud App Cannot Connect to Server
After updating the Adobe Creative Cloud update manager, I can no longer log on to the server. I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.
Hi Blaylockimagery,
What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
This doc might be related?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
or
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave -
Updating the Adobe Creative Cloud App via AUSST
Recently I began rolling out the full CC suite to my mac users pointing to an AUSST server which seems to run fine for updating some of the CS5/etc products.
My primary reason to roll things this way is so I can set scripts to automate their updating of software as they do not have local admin permissions.
After the install, the Creative Cloud app that lives in the status bar prompts wanting to be updated. If I select no/quit and then call RemoteUpdateManager it does not find an update for this application.
To update this application requires admin priv's which sort of negates me rolling these apps out in this mannor. Did I miss something somewhere?We are having the same issue. To avoid manually entering administrator credentials on each mac every couple days, wWe started using RUM. RUM works great with updating the individual apps (like Photoshop and Illustrator) but, it does not update the CreativeCloud.app. So, every couple of days, the IT department gets a call from each Mac/CC user to enter the administrator credentials so the CreativeCloud.app can make changes to the system. The defeats the purpose of using RUM. Is there no way to remotely update the individual applications AND the update/install the CreativeCloud.app?
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Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I am trying to install Creative Cloud app for Desktop and it's shutting down
Trying to install the Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time. I have OS X Yosemite 10.10.1
If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.Hi Jeff,
Thanks for your reply.
I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
Thanks again! -
Problems with Downloading Creative Cloud, Apps
When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank. When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
I've already tried renaming the opm.db file, but that didn't help.
I also checked, and the Behance tab is loading just fine.Tklem are you on a managed network? If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
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Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing? -
Adobe Creative Cloud app, No response to commands.
I've done almost everything I can think of to get the creative cloud app that was put on my desktop to do ANYTHING. I will click it, and it will do absolutely nothing. Nor will anything download from the Download Center. Please help! I need these programs to start projects very soon!
Edit - I run on an Asus Laptop, with Windows 8.Hi Blaylockimagery,
What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
This doc might be related?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
or
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave
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