Creative cloud app keeps crashing - help - cannot dowload anything...

Please help me with Creative Cloud App - on WIN& PC - it keeps stopping.

Well, after much more web trawling, I got it to work.
After uninstalling the Creative Cloud app, I downloaded and installed the latest Adobe Account Management (AAM) app from here.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
Ran it as Administrator, it updated my existing version, then I reinstalled the Creative Cloud App, and installed an application, it took about 10-15 minutes, but up and running now.
Thanks everyone.

Similar Messages

  • Creative cloud photoshop keeps crashing at start up any ideas why?

    creative cloud photoshop keeps crashing at start up any ideas why?

    SOLUTION:
    Navigate to
    C:\Program Files\Adobe\Adobe Photoshop CC 2014
    Locate sniffer.exe and rename it ~sniffer.exe
    SOLVED
    This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
    Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
    Me: Correct
    Adobe: Thank you for confirming the issue.
    Adobe: I will be glad to help you with this.
    Me: PS goes through initialization, then quits
    Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
    Adobe: Once you have it open, let me know .,
    Me: Done
    Adobe: Now please expand Windows Logs option and select Applications.
    Me: Done
    Adobe: You will get Notification on right as Error , Warning, Information
    Adobe: Please check if you have any Error Notifications.
    Me: Yes
    Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
    Adobe: If yes, please copy the information and paste on this chat.
    Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
    Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
    Adobe: Thank you for the information.
    Me: It's an AMD HD 6700 display
    Adobe: It seems there is an issue with your Graphic Card Drivers.
    Me: Well, yes
    Me: But only with PS CC, so the problem is with PS
    Me: I've updated the drivers
    Me: This seems to be a common problem
    Adobe: Please click on Start Button and type Device Manager and open Device Manager
    Adobe: Once you have Device manager open, let me know
    Me: Done
    Adobe: Now please expand Display Adaptor option and right click on  AMD HD 6700 and Select Properties
    Me: OK
    Adobe: Then click on Drivers Tab
    Adobe: Click on Disable
    Adobe: Click on Okay
    Adobe: Once you click on Okay, it will change your Screen resolution
    Me: You bet it did!
    Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
    Me: Error not happening
    Adobe: Are you able to launch Photoshop CC 2014?
    Me: Yes
    Adobe: It means, issue is with Graphic Card drivers.
    Me: Yes, I knew that
    Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
    Me: SO... PS CC 2014 is incompatible with the AMD drivers?
    Me: I've installed 4 versions already. I'm running the latest beta now
    Adobe: Could you please provide me with Full name of the Graphic Card?
    Me: AFAIK, PS CC2014 is the only program that causes this error
    Me: AMD Radeon HD 6700
    Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
    Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
    Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
    Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
    Me: I did, and they blame Adobe
    Adobe: Okay
    Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
    Adobe: We have checked with the error logs as well., it show  Fault Module Name: atiocl64.dll 
    Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
    Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
    Me: Again, I've done all of that
    Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
    Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
    Adobe: You can follow below link to know more about supported Graphic Cards.
    Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
    Me: Can we elevate this to the next level, please?
    Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
    Me: Yes.
    Me: So PS CC 2014 will not work with this card?
    Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
    Me: So PS CC 2014 will not work with this card?
    Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
    Adobe: However you have issue with Graphic card drivers.
    Me: No, Adobe has an issue. And I have an issue with Adobe.
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Me: And I'm not the first person to report it, either
    <long pause>
    Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
    Adobe: Locate sniffer folder and rename it ~sniffer.
    Adobe: *Locate sniffer file and rename it ~sniffer.
    Adobe: Before that, please re-enable your Graphic Drivers as well.
    Adobe: Once you done that, let me know.
    Me: No such folder. sniffer.exe is present, however
    Adobe: *Locate sniffer file and rename it ~sniffer.
    Adobe: Please rename  sniffer.exe to  ~sniffer.exe
    Me: Done
    Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
    Me: Yes
    Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
    Me: No error. Program loads and runs.
    Adobe: Please close and re-run the product and check,
    Adobe: * I mean, close and re-launch
    Me: No error. Program loads and runs.
    Adobe: Okay
    Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
    Adobe: You can keep it renamed and use the product.
    Me: What does sniffer.exe do and can I run PS CC 2014 without it?
    Adobe: You will be able to use the product without any issue.
    Me: I'm sorry that I had to push you for a solution
    Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
    Me: As of yesterday, they did not
    Adobe: I am sorry for the Inconvenience.
    Adobe: Is there anything else I can help you with?
    Me: No, thank you. Hopefully, the problem is resolved.
    Adobe: You will be able to use  the product, if any issue contact us back, we will check and help you accordingly
    Adobe: You are most welcome.
    Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
    Adobe: Thank you for contacting Adobe. Good Bye.

  • Creative cloud apps keep closing after opening

    My adobe cc apps cloes after opening them. I have tried everything on the forums, even singing out from adobe creative cloud. Photoshop, Dreamweaver, and Flash keeps closing after opening, the only one working is adobe Muse. I have purchased the adobe membership 3 days ago and i still havent be able to use them exept Adobe muse. How is that Muse works and all the others applications dont? Please help. Thanks. 

    I had the exact same issue, seems like the application can't connect to the server and just quit or crash! Any help will be appreciated, thanks!

  • Adobe creative cloud apps installation crashes Mac Pro

    Hello,
    My computer crashes after I click on an CS6 to install within Adobe Application Manager, using Adobe's Creative Cloud Subscriptio Service.
    I am running:
    2010 MacBook Pro
    Processor  2.66 GHz Intel Core i7
    Memory  8 GB 1067 MHz DDR3
    Graphics  Intel HD Graphics 288 MB
    Software  OS X 10.8.3 (12D78)
    Everytime I click the the link to install the CS6 app, the app downloads and as soon as the app starts installing the computer crashes.
    Here is the error log.
    Tue Apr  2 23:06:39 2013
    panic(cpu 0 caller 0xffffff7f813957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80f1f62000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80f13b37a0 : 0xffffff8000c1d626
    0xffffff80f13b3810 : 0xffffff7f813957f2
    0xffffff80f13b38d0 : 0xffffff7f814923b9
    0xffffff80f13b3930 : 0xffffff7f8149242e
    0xffffff80f13b39a0 : 0xffffff7f817b8c82
    0xffffff80f13b3ad0 : 0xffffff7f814b8fe8
    0xffffff80f13b3b10 : 0xffffff7f8139d567
    0xffffff80f13b3bc0 : 0xffffff7f8139b05a
    0xffffff80f13b3dc0 : 0xffffff7f8139c0c5
    0xffffff80f13b3ea0 : 0xffffff7f8133aaba
    0xffffff80f13b3ef0 : 0xffffff7f82e9e0df
    0xffffff80f13b3f40 : 0xffffff7f82e9d1e7
    0xffffff80f13b3f60 : 0xffffff8000c3dcfe
    0xffffff80f13b3fb0 : 0xffffff8000cb2977
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f81338 000->0xffffff7f81645fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
             com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 1653000->0xffffff7f81974fff
                dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f813 38000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
             com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f82e9c000->0xffffff7f82eabfff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
                dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f81e0b000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12D78
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide:     0x0000000000a00000
    Kernel text base: 0xffffff8000c00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 5724934528856
    last loaded kext at 3291482466828: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f82fdb000, size 229376)
    last unloaded kext at 344722363298: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f81c2e000, size 65536)
    loaded kexts:
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          8.1.0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.driver.AppleIntelHDGraphics          8.1.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.0
    com.apple.driver.AppleMuxControl          3.3.0
    com.apple.driver.ApplePolicyControl          3.3.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleUSBCardReader          3.1.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.driver.AirPort.Brcm4331          614.20.16
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.IOSurface          86.0.4
    com.apple.nvidia.nv50hal          8.1.0
    com.apple.NVDAResman          8.1.0
    com.apple.iokit.IOBluetoothFamily          4.1.3f3
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleGraphicsControl          3.3.0
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IO80211Family          522.4
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.5
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.2
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD10JPVT-22A1YT0, 1 TB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    I don't see Adobe listed in the report so I'm wondering if the problem is inherently a Mac Problem.
    Anyonle else have the same problem?
    Got a solution?
    Joshua H.

    Contact Adobe support or post on their forums:  http://www.adobeforums.com

  • Creative Cloud DW6 keeps crashing...

    Hi there,
    I have the creative cloud subscription and this morning Dreamweaver decided to stop working. I've never had a problem with DW in the past seven years!
    Here's what I know:
    I don't have any trouble starting DW
    Once I open a file DW stops 'responding' and i have to force quit
    At one point i was able to open an XML file but definitely not any HTML files
    Later even the XML file  crashed
    I ran a Disk utility "just because" and restarted  twice
    I have trashed my preferences and restarted DW and the problem persisted
    I have done a "Clean Uninstall" of DW and reinstalled and the problem persists
    Dreamweaver CS 5.5 is not working on my computer either ...
    I am running OS 10.7.5
    Would really appreciate any help!
    UPDATE: i can create new clean files but not open existing files.

    Thanks Romsinha,
    I was able to enable the root account ---
    Strangely, i was able to view most of my client sites, but some would not load and kept crashing when i opened pages in the site. I even tried removing the site from DW, copying the folder for the delinquent sites, renaming the folder and then setting up a new site with the new folder name and that did not work either.
    I decided to disable the the root account and see if the sites I *could* open with the root account would open under my regular "user" account, and they opened. Randomly, the trouble files I could not open have started to open and work now...
    So i guess I no longer have a problem, but the whole thing is bizarre!
    Thanks for the tip on the root account --

  • Desktop creative cloud app - keeps asking for sign in

    Hi,
    I have recently signed up for the Photoshop creative cloud package. I can use my Photoshop and lightroom fine but when I try to use the creative cloud icon on my desktop, it asks me to sign in which I do. It then says you have been signed out please sign in again. Which I do, over and over again. It just won't sign in. My log in details are fine as I can use them with my Adobe account without problems. It's just CC on my desktop. I have tried uninstalling and reinstalling but still get the same problem. I've looked on line and seen members encouraging members to delete certain files and alter files etc. But when I look for them on my machine it comes up files not found. I've made sure that the 'show hidden files' is ticked but still no result.
    Can anyone help with this please?
    Thank you.
    Jill

    Hi GautamBahl,
    Thanks for your help - I looked for C:\Users\<user account>\AppData\Local\Adobe\OOBE folder as it said in the article you recommended - but it came back 'not items match your search' - I have made sure in the settings that 'show hidden files' is ticked.
    Any suggestions please?
    Jill

  • Pls Help: Photoshop Creative Cloud 2015 keeps crashing after I open a project :(

    I spent so much time working on some projects... went to sleep... got back on this morning and about 2 seconds after I open a Photoshop project I had been working on, Photoshop crashes "has stopped working and needs to close".
    I tried system restore, did not work.
    I tried disabling my anti-virus, did not work.
    I am using Windows 7
    1. I am on the 11th day of my Photoshop trial period of a purchased subscription. Can I uninstall this, and reinstall it?
    2. My computer drivers should be fine and updated and all that jazz.
    3. Here's what the event log said:

    2. My computer drivers should be fine and updated and all that jazz.
    No, they are not. It crashes due to your graphics driver. Update it and configure it suitably.
    Mylenium

  • App keep crashing, help understanding problem report

    I have a problem with olive tree bible reader. It keeps quitting when I use it. I tryed to uninstalling it and then reinstalling it but it didn't work.
    This is the report problem. Someone can help me understand what to do?
    Thanks,
    Andrea
    Process:         BibleReader [436]
    Path:            /Applications/BibleReader.app/Contents/MacOS/BibleReader
    Identifier:      com.olivetree.BibleReaderMac
    Version:         5.0.4 (5.0.4)
    App Item ID:     472790630
    App External ID: 6826792
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [141]
    User ID:         501
    Date/Time:       2012-09-23 11:26:28.424 +0200
    OS Version:      Mac OS X 10.8.2 (12C54)
    Report Version:  10
    Interval Since Last Report:          1100 sec
    Crashes Since Last Report:           2
    Per-App Interval Since Last Report:  404 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      12AD0B0A-C113-D11E-F244-CC9B70EEC488
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000016d05810c
    VM Regions Near 0x16d05810c:
        MALLOC_LARGE (reserved 00000001199e4000-0000000119ca6000 [ 2824K] rw-/rwx SM=NUL  reserved VM address space (unallocated)
    -->
        CG shared images       00000001c0001000-00000001c0009000 [   32K] rw-/rw- SM=SHM
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreGraphics                  0x00007fff887d835d decode_byte_8bpc_3a + 809
    1   com.apple.CoreGraphics                  0x00007fff887d3b94 decode_data + 3327
    2   com.apple.CoreGraphics                  0x00007fff887d26fe img_decode_read + 640
    3   com.apple.CoreGraphics                  0x00007fff887d2386 img_colormatch_read + 346
    4   com.apple.CoreGraphics                  0x00007fff887d21c2 img_alphamerge_read + 551
    5   com.apple.CoreGraphics                  0x00007fff887b4269 img_data_lock + 7109
    6   com.apple.CoreGraphics                  0x00007fff887b1816 CGSImageDataLock + 193
    7   libRIP.A.dylib                          0x00007fff8bd19ba9 ripc_AcquireImage + 2468
    8   libRIP.A.dylib                          0x00007fff8bd18709 ripc_DrawImage + 1045
    9   com.apple.CoreGraphics                  0x00007fff887b134b CGContextDrawImage + 460
    10  com.apple.AppKit                        0x00007fff879ef7c1 __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke_0 + 1250
    11  com.apple.AppKit                        0x00007fff879ef0c8 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1070
    12  com.apple.AppKit                        0x00007fff878ca9b1 -[NSView(NSInternal) _drawLayerInContext:] + 475
    13  com.apple.AppKit                        0x00007fff87b2d133 -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 1284
    14  com.apple.AppKit                        0x00007fff87b2d49d -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 2158
    15  com.apple.AppKit                        0x00007fff87b2d49d -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 2158
    16  com.apple.AppKit                        0x00007fff878da4c7 -[NSView _drawRectBasedDisplayRectIgnoringOpacity:inContext:] + 199
    17  com.apple.AppKit                        0x00007fff878da395 -[NSView displayRectIgnoringOpacity:inContext:] + 390
    18  com.olivetree.BibleReaderMac            0x000000010e8302b7 -[OTNavigationController animatePush:] + 805
    19  com.apple.Foundation                    0x00007fff910bbdb5 __NSFireDelayedPerform + 358
    20  com.apple.CoreFoundation                0x00007fff8ea75da4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
    21  com.apple.CoreFoundation                0x00007fff8ea758bd __CFRunLoopDoTimer + 557
    22  com.apple.CoreFoundation                0x00007fff8ea5b099 __CFRunLoopRun + 1513
    23  com.apple.CoreFoundation                0x00007fff8ea5a6b2 CFRunLoopRunSpecific + 290
    24  com.apple.HIToolbox                     0x00007fff8a9a50a4 RunCurrentEventLoopInMode + 209
    25  com.apple.HIToolbox                     0x00007fff8a9a4d84 ReceiveNextEventCommon + 166
    26  com.apple.HIToolbox                     0x00007fff8a9a4cd3 BlockUntilNextEventMatchingListInMode + 62
    27  com.apple.AppKit                        0x00007fff87998613 _DPSNextEvent + 685
    28  com.apple.AppKit                        0x00007fff87997ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
    29  com.apple.AppKit                        0x00007fff8798f283 -[NSApplication run] + 517
    30  com.apple.AppKit                        0x00007fff87933cb6 NSApplicationMain + 869
    31  com.olivetree.BibleReaderMac            0x000000010e692a16 main + 127
    32  com.olivetree.BibleReaderMac            0x000000010e68d4b4 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a400d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff90a58dea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff90a589ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8a4006d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8cdb3eec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8cdb3cb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8cd9e171 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8a4006d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8cdb3eec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8cdb3cb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8cd9e171 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8a4006d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8cdb3eec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8cdb3cb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8cd9e171 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x000000016d05810c  rbx: 0x0000000000000a58  rcx: 0x0000000119c18e3c  rdx: 0x0000000119a738b2
      rdi: 0x00000000000000a5  rsi: 0x00000000000007be  rbp: 0x00007fff5156f180  rsp: 0x00007fff5156f140
       r8: 0x00000000000007c2   r9: 0x0000000119a738ba  r10: 0x0000000119c18e3c  r11: 0x0000000119c18e3f
      r12: 0x0000000000000294  r13: 0x0000000000000003  r14: 0x000000016d058100  r15: 0x00000000000000a5
      rip: 0x00007fff887d835d  rfl: 0x0000000000010246  cr2: 0x000000016d05810c
    Logical CPU: 4
    Binary Images:
           0x10e68c000 -        0x10eb86fff +com.olivetree.BibleReaderMac (5.0.4 - 5.0.4) <ECCA462B-A67E-3C6B-A781-1FE9CE08D17C> /Applications/BibleReader.app/Contents/MacOS/BibleReader
           0x10f426000 -        0x10f434ff7  com.apple.StoreKit (1.0 - 135.6) <84DD5B17-38AC-3FD3-B5EF-78E2C18638E2> /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
           0x10f75e000 -        0x10f75fff2 +cl_kernels (???) <0562C730-9833-4516-8B54-AE7F1E9D796F> cl_kernels
           0x10f7c4000 -        0x10f7c4ff3 +cl_kernels (???) <B2F9D165-7628-485A-9489-3677DD91A6CF> cl_kernels
           0x11161a000 -        0x11161bff3 +cl_kernels (???) <DB528361-B64A-4EE3-8287-4D9C4512201D> cl_kernels
           0x1154ff000 -        0x115508fe7  libcldcpuengine.dylib (2.1.19) <50800DA2-7233-32E5-9553-A02171B68399> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
           0x11550e000 -        0x115511ff7  libCoreFSCache.dylib (24.4) <C375CAA0-F91F-3D9F-AF90-DB951BD86983> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
           0x11559e000 -        0x11559fff3 +cl_kernels (???) <DAA9981A-7FCD-4F30-A5E0-3839663904DF> cl_kernels
           0x1155ac000 -        0x1155acff1 +cl_kernels (???) <616EB19C-86D6-445B-9CBC-54CBBF29608D> cl_kernels
           0x1155ae000 -        0x115649ff7  unorm8_bgra.dylib (2.1.19) <904EA51D-225A-38AF-B66C-84493C55C065> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
        0x7fff6e28c000 -     0x7fff6e2c093f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
        0x7fff87692000 -     0x7fff8769dfff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
        0x7fff8769e000 -     0x7fff876c9fff  libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
        0x7fff87725000 -     0x7fff87729fff  libCoreVMClient.dylib (24.4) <55F71158-ADEE-3863-92E9-4772DCEA8E31> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff8772a000 -     0x7fff87738fff  libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
        0x7fff87739000 -     0x7fff87836fff  libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
        0x7fff87843000 -     0x7fff88470ff7  com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff884d1000 -     0x7fff88520ff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff88521000 -     0x7fff885c7ff7  com.apple.CoreServices.OSServices (557.4 - 557.4) <841878A8-6F3E-300D-8F01-444B3CC1F41D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
        0x7fff885c8000 -     0x7fff885f3fff  com.apple.framework.Apple80211 (8.0.1 - 801.17) <05786C8E-8C6F-31AF-80B5-9C98175757B4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff88655000 -     0x7fff88657fff  libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
        0x7fff88658000 -     0x7fff886b4ff7  com.apple.Symbolication (1.3 - 93) <F2C7E0B6-B241-3020-B30A-0636D0FA3378> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
        0x7fff88756000 -     0x7fff88757ff7  libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
        0x7fff88758000 -     0x7fff890e8c67  com.apple.CoreGraphics (1.600.0 - 324.6) <DCC70C6E-AB6D-3457-A823-7569CB29B107> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff890fb000 -     0x7fff8939ffff  com.apple.CoreImage (8.2.2 - 1.0.1) <930B0B23-DD84-3B0C-B5A9-C09B7068A6F0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
        0x7fff893a0000 -     0x7fff895d5ff7  com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff895d6000 -     0x7fff895d8fff  com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff895d9000 -     0x7fff8974aff7  com.apple.QTKit (7.7.1 - 2599.13) <5B24A892-ED69-3C01-8B00-DF3AD81A20D4> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
        0x7fff89774000 -     0x7fff897bffff  com.apple.framework.CoreWLAN (3.0.1 - 301.11) <8370178E-438C-375C-AA41-A8DEE60B8636> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
        0x7fff897c5000 -     0x7fff897e6fff  com.apple.Ubiquity (1.2 - 243.10) <F97D3A33-2C8B-3CFF-AF75-A74866D42853> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
        0x7fff8984f000 -     0x7fff89855fff  libCGXCoreImage.A.dylib (324.6) <45864BEA-B2EA-3F5F-9D04-F9832AB67A00> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
        0x7fff89856000 -     0x7fff898b0fff  com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff898b3000 -     0x7fff898dffff  com.apple.quartzfilters (1.8.0 - 1.7.0) <B8DE45D7-1827-3379-A478-1A574A1D11D9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff898e0000 -     0x7fff89937ff7  com.apple.AppleVAFramework (5.0.18 - 5.0.18) <B75949DD-AC27-3848-8221-00D70D14C7E0> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
        0x7fff89938000 -     0x7fff8995fff7  com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
        0x7fff89c24000 -     0x7fff89c2afff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff89c2b000 -     0x7fff89c36ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
        0x7fff8a37a000 -     0x7fff8a37afff  com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff8a3ee000 -     0x7fff8a409ff7  libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8a48d000 -     0x7fff8a75dfff  com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff8a763000 -     0x7fff8a87b92f  libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
        0x7fff8a87c000 -     0x7fff8a87cfff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff8a87d000 -     0x7fff8a881fff  libCGXType.A.dylib (324.6) <2FC25246-A69F-3F81-9AC6-0A1753E1C6A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
        0x7fff8a882000 -     0x7fff8a8b8fff  libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
        0x7fff8a941000 -     0x7fff8a944fff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff8a945000 -     0x7fff8ac75ff7  com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff8ac76000 -     0x7fff8acb9fff  com.apple.RemoteViewServices (2.0 - 80.5) <F3A897C9-A277-3B56-8FB3-2BC2C10C33BF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
        0x7fff8acba000 -     0x7fff8ad8cff7  com.apple.CoreText (260.0 - 275.16) <5BFC1D67-6A6F-38BC-9D90-9C712684EDAC> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
        0x7fff8ad8d000 -     0x7fff8ad9cff7  libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
        0x7fff8ad9d000 -     0x7fff8ade8ff7  com.apple.CoreMedia (1.0 - 926.62) <CFBD094F-DA9C-3498-9D50-BC754B56F00A> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
        0x7fff8adef000 -     0x7fff8af63fff  com.apple.CFNetwork (596.2.3 - 596.2.3) <6A16C2BD-1035-30F9-AE96-D9E3BB54A976> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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        0x7fff8b040000 -     0x7fff8b040fff  com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
        0x7fff8b041000 -     0x7fff8b2effff  com.apple.imageKit (2.2 - 667) <66A64289-6259-335E-9D8C-E3E02ECE7837> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
        0x7fff8b2f0000 -     0x7fff8b2fdff7  com.apple.HelpData (2.1.4 - 85) <EE68BDCC-AF2E-34D3-8E4F-87379E3A4D8E> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
        0x7fff8b340000 -     0x7fff8b3beff7  com.apple.securityfoundation (6.0 - 55115.4) <C5461971-E455-31A6-99B8-AF80C4BC26DD> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff8b3bf000 -     0x7fff8b415ff7  com.apple.opencl (2.1.20 - 2.1.20) <AF142CA4-EA1D-31B0-A48F-AA2B75D4309E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff8b416000 -     0x7fff8b41aff7  com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
        0x7fff8b911000 -     0x7fff8bd0aff7  com.apple.MediaToolbox (1.0 - 926.62) <83BBE53E-29FE-3874-9991-B6D009EADCC5> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
        0x7fff8bd0b000 -     0x7fff8bd37ff7  libRIP.A.dylib (324.6) <5A7EB5C2-BA60-36D7-BF41-9853F37837AA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
        0x7fff8bd6e000 -     0x7fff8bd72fff  libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
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    Crashed Thread:  39
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
    VM Regions Near 0xab2ad4ca:
        Submap                 00000000a1911000-00000000a1a00000 [  956K] r--/rwx SM=PRV  process-only VM submap
    --> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM  machine-wide VM submap
        __UNICODE              00000000a5911000-00000000a5999000 [  544K] r--/r-- SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
    2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
    6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
    7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
    8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
    10  com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    11  com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
    12  libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
    13  libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
    14  libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
    15  libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
    16  libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
    17  libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
    18  HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
    19  HEX.dylib                     0x02238743 0x2232000 + 26435
    20  HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
    21  HEX.dylib                     0x02236ef6 processMessage + 230
    22  NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
    23  NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
    24  NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
    25  NXGCore.dylib                 0x0020b07a processMessage + 42
    26  com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
    27  com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
    28  com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
    29  com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
    30  com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
    31  com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
    Thread 39 Crashed:
    0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
    1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
    2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
    3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
    4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
    5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 40:
    0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
    1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
    2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
    3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
    4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
    5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
    6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
    7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 39 crashed with X86 Thread State (32-bit):
      eax: 0x7d20ff10  ebx: 0x0cc8a6d8  ecx: 0x0cc8a6d8  edx: 0x0cc8a6d0
      edi: 0x0c9dec83  esi: 0xab2ad4d6  ebp: 0xb6cad228  esp: 0xb6cad200
       ss: 0x00000023  efl: 0x00010286  eip: 0x9718d6c4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0xab2ad4ca
    Logical CPU:     7
    Error Code:      0x00000004
    Trap Number:     14
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 516725
        thread_create: 6
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
    Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  1484K
    CG image                           2296K
    CG raster data                       24K
    CG shared images                    196K
    CoreAnimation                      2432K
    CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
    CoreServices                        128K
    Foundation                            4K
    IOKit                              5192K
    IOKit (reserved)                     64K        reserved VM address space (unallocated)
    Image IO                           4208K
    Kernel Alloc Once                     4K
    MALLOC                            159.3M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    OpenGL GLSL                        1280K
    Stack                             195.2M
    VM_ALLOCATE                        17.0M
    WebKit Malloc                      1216K
    __DATA                             17.3M
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         52.2M
    __OBJC                             2504K
    __PAGEZERO                            4K
    __TEXT                            199.4M
    __UNICODE                           544K
    mapped file                       158.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                             820.0M
    TOTAL, minus reserved VM space    820.0M

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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