Creative cloud app keeps crashing - help - cannot dowload anything...
Please help me with Creative Cloud App - on WIN& PC - it keeps stopping.
Well, after much more web trawling, I got it to work.
After uninstalling the Creative Cloud app, I downloaded and installed the latest Adobe Account Management (AAM) app from here.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
Ran it as Administrator, it updated my existing version, then I reinstalled the Creative Cloud App, and installed an application, it took about 10-15 minutes, but up and running now.
Thanks everyone.
Similar Messages
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Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
Creative cloud apps keep closing after opening
My adobe cc apps cloes after opening them. I have tried everything on the forums, even singing out from adobe creative cloud. Photoshop, Dreamweaver, and Flash keeps closing after opening, the only one working is adobe Muse. I have purchased the adobe membership 3 days ago and i still havent be able to use them exept Adobe muse. How is that Muse works and all the others applications dont? Please help. Thanks.
I had the exact same issue, seems like the application can't connect to the server and just quit or crash! Any help will be appreciated, thanks!
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Adobe creative cloud apps installation crashes Mac Pro
Hello,
My computer crashes after I click on an CS6 to install within Adobe Application Manager, using Adobe's Creative Cloud Subscriptio Service.
I am running:
2010 MacBook Pro
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics Intel HD Graphics 288 MB
Software OS X 10.8.3 (12D78)
Everytime I click the the link to install the CS6 app, the app downloads and as soon as the app starts installing the computer crashes.
Here is the error log.
Tue Apr 2 23:06:39 2013
panic(cpu 0 caller 0xffffff7f813957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80f1f62000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff80f13b37a0 : 0xffffff8000c1d626
0xffffff80f13b3810 : 0xffffff7f813957f2
0xffffff80f13b38d0 : 0xffffff7f814923b9
0xffffff80f13b3930 : 0xffffff7f8149242e
0xffffff80f13b39a0 : 0xffffff7f817b8c82
0xffffff80f13b3ad0 : 0xffffff7f814b8fe8
0xffffff80f13b3b10 : 0xffffff7f8139d567
0xffffff80f13b3bc0 : 0xffffff7f8139b05a
0xffffff80f13b3dc0 : 0xffffff7f8139c0c5
0xffffff80f13b3ea0 : 0xffffff7f8133aaba
0xffffff80f13b3ef0 : 0xffffff7f82e9e0df
0xffffff80f13b3f40 : 0xffffff7f82e9d1e7
0xffffff80f13b3f60 : 0xffffff8000c3dcfe
0xffffff80f13b3fb0 : 0xffffff8000cb2977
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f81338 000->0xffffff7f81645fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 1653000->0xffffff7f81974fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f813 38000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f82e9c000->0xffffff7f82eabfff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f81e0b000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000000a00000
Kernel text base: 0xffffff8000c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 5724934528856
last loaded kext at 3291482466828: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f82fdb000, size 229376)
last unloaded kext at 344722363298: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f81c2e000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleIntelHDGraphics 8.1.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.0
com.apple.driver.AppleMuxControl 3.3.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.nvidia.nv50hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD10JPVT-22A1YT0, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
I don't see Adobe listed in the report so I'm wondering if the problem is inherently a Mac Problem.
Anyonle else have the same problem?
Got a solution?
Joshua H.Contact Adobe support or post on their forums: http://www.adobeforums.com
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Creative Cloud DW6 keeps crashing...
Hi there,
I have the creative cloud subscription and this morning Dreamweaver decided to stop working. I've never had a problem with DW in the past seven years!
Here's what I know:
I don't have any trouble starting DW
Once I open a file DW stops 'responding' and i have to force quit
At one point i was able to open an XML file but definitely not any HTML files
Later even the XML file crashed
I ran a Disk utility "just because" and restarted twice
I have trashed my preferences and restarted DW and the problem persisted
I have done a "Clean Uninstall" of DW and reinstalled and the problem persists
Dreamweaver CS 5.5 is not working on my computer either ...
I am running OS 10.7.5
Would really appreciate any help!
UPDATE: i can create new clean files but not open existing files.Thanks Romsinha,
I was able to enable the root account ---
Strangely, i was able to view most of my client sites, but some would not load and kept crashing when i opened pages in the site. I even tried removing the site from DW, copying the folder for the delinquent sites, renaming the folder and then setting up a new site with the new folder name and that did not work either.
I decided to disable the the root account and see if the sites I *could* open with the root account would open under my regular "user" account, and they opened. Randomly, the trouble files I could not open have started to open and work now...
So i guess I no longer have a problem, but the whole thing is bizarre!
Thanks for the tip on the root account -- -
Desktop creative cloud app - keeps asking for sign in
Hi,
I have recently signed up for the Photoshop creative cloud package. I can use my Photoshop and lightroom fine but when I try to use the creative cloud icon on my desktop, it asks me to sign in which I do. It then says you have been signed out please sign in again. Which I do, over and over again. It just won't sign in. My log in details are fine as I can use them with my Adobe account without problems. It's just CC on my desktop. I have tried uninstalling and reinstalling but still get the same problem. I've looked on line and seen members encouraging members to delete certain files and alter files etc. But when I look for them on my machine it comes up files not found. I've made sure that the 'show hidden files' is ticked but still no result.
Can anyone help with this please?
Thank you.
JillHi GautamBahl,
Thanks for your help - I looked for C:\Users\<user account>\AppData\Local\Adobe\OOBE folder as it said in the article you recommended - but it came back 'not items match your search' - I have made sure in the settings that 'show hidden files' is ticked.
Any suggestions please?
Jill -
Pls Help: Photoshop Creative Cloud 2015 keeps crashing after I open a project :(
I spent so much time working on some projects... went to sleep... got back on this morning and about 2 seconds after I open a Photoshop project I had been working on, Photoshop crashes "has stopped working and needs to close".
I tried system restore, did not work.
I tried disabling my anti-virus, did not work.
I am using Windows 7
1. I am on the 11th day of my Photoshop trial period of a purchased subscription. Can I uninstall this, and reinstall it?
2. My computer drivers should be fine and updated and all that jazz.
3. Here's what the event log said:2. My computer drivers should be fine and updated and all that jazz.
No, they are not. It crashes due to your graphics driver. Update it and configure it suitably.
Mylenium -
App keep crashing, help understanding problem report
I have a problem with olive tree bible reader. It keeps quitting when I use it. I tryed to uninstalling it and then reinstalling it but it didn't work.
This is the report problem. Someone can help me understand what to do?
Thanks,
Andrea
Process: BibleReader [436]
Path: /Applications/BibleReader.app/Contents/MacOS/BibleReader
Identifier: com.olivetree.BibleReaderMac
Version: 5.0.4 (5.0.4)
App Item ID: 472790630
App External ID: 6826792
Code Type: X86-64 (Native)
Parent Process: launchd [141]
User ID: 501
Date/Time: 2012-09-23 11:26:28.424 +0200
OS Version: Mac OS X 10.8.2 (12C54)
Report Version: 10
Interval Since Last Report: 1100 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 404 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 12AD0B0A-C113-D11E-F244-CC9B70EEC488
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000016d05810c
VM Regions Near 0x16d05810c:
MALLOC_LARGE (reserved 00000001199e4000-0000000119ca6000 [ 2824K] rw-/rwx SM=NUL reserved VM address space (unallocated)
-->
CG shared images 00000001c0001000-00000001c0009000 [ 32K] rw-/rw- SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreGraphics 0x00007fff887d835d decode_byte_8bpc_3a + 809
1 com.apple.CoreGraphics 0x00007fff887d3b94 decode_data + 3327
2 com.apple.CoreGraphics 0x00007fff887d26fe img_decode_read + 640
3 com.apple.CoreGraphics 0x00007fff887d2386 img_colormatch_read + 346
4 com.apple.CoreGraphics 0x00007fff887d21c2 img_alphamerge_read + 551
5 com.apple.CoreGraphics 0x00007fff887b4269 img_data_lock + 7109
6 com.apple.CoreGraphics 0x00007fff887b1816 CGSImageDataLock + 193
7 libRIP.A.dylib 0x00007fff8bd19ba9 ripc_AcquireImage + 2468
8 libRIP.A.dylib 0x00007fff8bd18709 ripc_DrawImage + 1045
9 com.apple.CoreGraphics 0x00007fff887b134b CGContextDrawImage + 460
10 com.apple.AppKit 0x00007fff879ef7c1 __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke_0 + 1250
11 com.apple.AppKit 0x00007fff879ef0c8 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1070
12 com.apple.AppKit 0x00007fff878ca9b1 -[NSView(NSInternal) _drawLayerInContext:] + 475
13 com.apple.AppKit 0x00007fff87b2d133 -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 1284
14 com.apple.AppKit 0x00007fff87b2d49d -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 2158
15 com.apple.AppKit 0x00007fff87b2d49d -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:topView:] + 2158
16 com.apple.AppKit 0x00007fff878da4c7 -[NSView _drawRectBasedDisplayRectIgnoringOpacity:inContext:] + 199
17 com.apple.AppKit 0x00007fff878da395 -[NSView displayRectIgnoringOpacity:inContext:] + 390
18 com.olivetree.BibleReaderMac 0x000000010e8302b7 -[OTNavigationController animatePush:] + 805
19 com.apple.Foundation 0x00007fff910bbdb5 __NSFireDelayedPerform + 358
20 com.apple.CoreFoundation 0x00007fff8ea75da4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
21 com.apple.CoreFoundation 0x00007fff8ea758bd __CFRunLoopDoTimer + 557
22 com.apple.CoreFoundation 0x00007fff8ea5b099 __CFRunLoopRun + 1513
23 com.apple.CoreFoundation 0x00007fff8ea5a6b2 CFRunLoopRunSpecific + 290
24 com.apple.HIToolbox 0x00007fff8a9a50a4 RunCurrentEventLoopInMode + 209
25 com.apple.HIToolbox 0x00007fff8a9a4d84 ReceiveNextEventCommon + 166
26 com.apple.HIToolbox 0x00007fff8a9a4cd3 BlockUntilNextEventMatchingListInMode + 62
27 com.apple.AppKit 0x00007fff87998613 _DPSNextEvent + 685
28 com.apple.AppKit 0x00007fff87997ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
29 com.apple.AppKit 0x00007fff8798f283 -[NSApplication run] + 517
30 com.apple.AppKit 0x00007fff87933cb6 NSApplicationMain + 869
31 com.olivetree.BibleReaderMac 0x000000010e692a16 main + 127
32 com.olivetree.BibleReaderMac 0x000000010e68d4b4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a400d16 kevent + 10
1 libdispatch.dylib 0x00007fff90a58dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff90a589ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a4006d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8cdb3eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8cdb3cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8cd9e171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a4006d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8cdb3eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8cdb3cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8cd9e171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a4006d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8cdb3eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8cdb3cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8cd9e171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000016d05810c rbx: 0x0000000000000a58 rcx: 0x0000000119c18e3c rdx: 0x0000000119a738b2
rdi: 0x00000000000000a5 rsi: 0x00000000000007be rbp: 0x00007fff5156f180 rsp: 0x00007fff5156f140
r8: 0x00000000000007c2 r9: 0x0000000119a738ba r10: 0x0000000119c18e3c r11: 0x0000000119c18e3f
r12: 0x0000000000000294 r13: 0x0000000000000003 r14: 0x000000016d058100 r15: 0x00000000000000a5
rip: 0x00007fff887d835d rfl: 0x0000000000010246 cr2: 0x000000016d05810c
Logical CPU: 4
Binary Images:
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0x10f426000 - 0x10f434ff7 com.apple.StoreKit (1.0 - 135.6) <84DD5B17-38AC-3FD3-B5EF-78E2C18638E2> /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
0x10f75e000 - 0x10f75fff2 +cl_kernels (???) <0562C730-9833-4516-8B54-AE7F1E9D796F> cl_kernels
0x10f7c4000 - 0x10f7c4ff3 +cl_kernels (???) <B2F9D165-7628-485A-9489-3677DD91A6CF> cl_kernels
0x11161a000 - 0x11161bff3 +cl_kernels (???) <DB528361-B64A-4EE3-8287-4D9C4512201D> cl_kernels
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0x11550e000 - 0x115511ff7 libCoreFSCache.dylib (24.4) <C375CAA0-F91F-3D9F-AF90-DB951BD86983> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x11559e000 - 0x11559fff3 +cl_kernels (???) <DAA9981A-7FCD-4F30-A5E0-3839663904DF> cl_kernels
0x1155ac000 - 0x1155acff1 +cl_kernels (???) <616EB19C-86D6-445B-9CBC-54CBBF29608D> cl_kernels
0x1155ae000 - 0x115649ff7 unorm8_bgra.dylib (2.1.19) <904EA51D-225A-38AF-B66C-84493C55C065> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x7fff6e28c000 - 0x7fff6e2c093f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
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0x7fff8772a000 - 0x7fff87738fff libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
0x7fff87739000 - 0x7fff87836fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff87843000 - 0x7fff88470ff7 com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x7fff88655000 - 0x7fff88657fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff88658000 - 0x7fff886b4ff7 com.apple.Symbolication (1.3 - 93) <F2C7E0B6-B241-3020-B30A-0636D0FA3378> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
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0x7fff88758000 - 0x7fff890e8c67 com.apple.CoreGraphics (1.600.0 - 324.6) <DCC70C6E-AB6D-3457-A823-7569CB29B107> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff890fb000 - 0x7fff8939ffff com.apple.CoreImage (8.2.2 - 1.0.1) <930B0B23-DD84-3B0C-B5A9-C09B7068A6F0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff893a0000 - 0x7fff895d5ff7 com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff895d6000 - 0x7fff895d8fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff895d9000 - 0x7fff8974aff7 com.apple.QTKit (7.7.1 - 2599.13) <5B24A892-ED69-3C01-8B00-DF3AD81A20D4> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff89774000 - 0x7fff897bffff com.apple.framework.CoreWLAN (3.0.1 - 301.11) <8370178E-438C-375C-AA41-A8DEE60B8636> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff897c5000 - 0x7fff897e6fff com.apple.Ubiquity (1.2 - 243.10) <F97D3A33-2C8B-3CFF-AF75-A74866D42853> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8984f000 - 0x7fff89855fff libCGXCoreImage.A.dylib (324.6) <45864BEA-B2EA-3F5F-9D04-F9832AB67A00> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x7fff89856000 - 0x7fff898b0fff com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff898b3000 - 0x7fff898dffff com.apple.quartzfilters (1.8.0 - 1.7.0) <B8DE45D7-1827-3379-A478-1A574A1D11D9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff898e0000 - 0x7fff89937ff7 com.apple.AppleVAFramework (5.0.18 - 5.0.18) <B75949DD-AC27-3848-8221-00D70D14C7E0> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff89938000 - 0x7fff8995fff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff89c24000 - 0x7fff89c2afff com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff89c2b000 - 0x7fff89c36ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8a37a000 - 0x7fff8a37afff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x7fff8a763000 - 0x7fff8a87b92f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
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0x7fff8a87d000 - 0x7fff8a881fff libCGXType.A.dylib (324.6) <2FC25246-A69F-3F81-9AC6-0A1753E1C6A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
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0x7fff8ca11000 - 0x7fff8ca16fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x7fff8cd9d000 - 0x7fff8ce69fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8ce6a000 - 0x7fff8ceb6ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff8ceb7000 - 0x7fff8d151ff7 com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8d195000 - 0x7fff8d222ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8d223000 - 0x7fff8d22ffff libCSync.A.dylib (324.6) <2033247A-CABC-3E20-8498-7367A8F44A08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff8d230000 - 0x7fff8d3defff com.apple.QuartzCore (1.8 - 304.0) <BDC66714-F60C-386D-A773-F897D1E87AB6> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8d3e9000 - 0x7fff8d40bff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff8d40c000 - 0x7fff8d413fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff8d7b1000 - 0x7fff8d7bfff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff8d7c0000 - 0x7fff8d7eaff7 com.apple.CoreVideo (1.8 - 99.3) <C424838A-889C-39E5-8108-FD05C93D26A0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8da98000 - 0x7fff8db9afff libcrypto.0.9.8.dylib (47) <74F165AD-4572-3B26-B0E2-A97477FE59D0> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8db9b000 - 0x7fff8dbbbfff libPng.dylib (845) <C3CDD2B4-3CB0-3F6D-8411-DAAF267E952B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8dbcd000 - 0x7fff8dfc4fff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8dfc5000 - 0x7fff8e0bafff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff8e0bb000 - 0x7fff8e0e0ff7 libc++abi.dylib (24.4) <E7BD9363-1D25-3551-A68A-2E2FF6ABECD7> /usr/lib/libc++abi.dylib
0x7fff8e0e1000 - 0x7fff8e0e6fff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff8e0e7000 - 0x7fff8e143fff com.apple.QuickLookFramework (4.0 - 555.4) <B34DB61C-15F0-3CF8-98A4-152C2F54DF8D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8e144000 - 0x7fff8e163ff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff8e164000 - 0x7fff8e1bdfff com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <2CC27836-1E1E-3633-B15C-A3BA1734D092> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff8e1be000 - 0x7fff8e1befff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8e1cc000 - 0x7fff8e209fe7 libGLImage.dylib (8.6.1) <7F31DD61-3110-3541-A9BB-035CD1262E50> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8e385000 - 0x7fff8e389fff com.apple.SecCodeWrapper (2.0 - 1) <B9D67B7E-8EAD-30E7-8898-98EF29E9A44C> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff8e38a000 - 0x7fff8e4a4fff com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff8e4b2000 - 0x7fff8e4fafff libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib
0x7fff8e4fb000 - 0x7fff8e4feff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8e4ff000 - 0x7fff8e526fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8e59f000 - 0x7fff8e5a2fff libRadiance.dylib (845) <E8956A35-494E-3014-8B86-362D32576116> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8e5a3000 - 0x7fff8e60cfff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff8e60d000 - 0x7fff8e627fff com.apple.CoreMediaAuthoring (2.1 - 914) <CFA664F9-D5A7-3281-A12F-3ED8A98FD8C1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff8e628000 - 0x7fff8e685ff7 com.apple.AE (645.3 - 645.3) <FF867ACA-8628-3E5A-8FA0-AF429B42C5D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff8e686000 - 0x7fff8e687fff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff8e688000 - 0x7fff8e6d7ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff8e6d8000 - 0x7fff8e729ff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <E095637C-457F-3D8F-AE32-A032F9D5A46C> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8e80f000 - 0x7fff8e852ff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8e853000 - 0x7fff8e857fff com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8e858000 - 0x7fff8e85aff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8e85b000 - 0x7fff8e8b2ff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8e8b3000 - 0x7fff8ea04fff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8ea05000 - 0x7fff8ea05fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8ea06000 - 0x7fff8ea25ff7 com.apple.ChunkingLibrary (2.0 - 133.2) <D2A746DE-002A-3C6C-961E-BE94E71DB835> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8ea26000 - 0x7fff8ec0ffff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8ec10000 - 0x7fff8ed29ff7 com.apple.ImageIO.framework (3.2.0 - 845) <553B9828-A7D9-3AE4-A214-1C33417545FD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8ed68000 - 0x7fff8ee02fff com.apple.CoreSymbolication (3.0 - 87) <75F2C0DD-549A-36F6-BD9E-FB40A924344F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8ee03000 - 0x7fff8ee16ff7 com.apple.AppContainer (2.0 - 1) <13924FCF-66FC-3CC1-888C-42C22295B2E7> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff8ee17000 - 0x7fff8ee3ffff libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8ee40000 - 0x7fff8eea8fff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8eea9000 - 0x7fff8eeb0fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8eeb1000 - 0x7fff8eeb1fff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff8eeb2000 - 0x7fff8eec8fff com.apple.MultitouchSupport.framework (235.28 - 235.28) <BD78B16E-9B5A-3E07-93B4-13AD1A538CAC> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8eec9000 - 0x7fff8efc7fff com.apple.QuickLookUIFramework (4.0 - 555.4) <58EC2F30-0959-3586-A1DD-BDCAF589D2D3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff8efc8000 - 0x7fff8f000fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
0x7fff8f001000 - 0x7fff8f25cff7 com.apple.QuartzComposer (5.1 - 284) <D9CDC9ED-9F03-30F0-80DF-BA189A054AC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff8f25d000 - 0x7fff8f25dfff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8f25e000 - 0x7fff8f264fff libGFXShared.dylib (8.6.1) <CF55E720-1B9E-3E24-A1DA-7FA8B261CD8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8f2bc000 - 0x7fff8f379ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8f37a000 - 0x7fff8f380fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff8f381000This worked for me. I posted just in case somebody else is looking for a temporary solution.
After discussing directly with the app developer, here is the temporary solution till next update comes up...
Thank you for your support inquiry, I'm glad to help! There is an issue with BibleReader crashing on Macs running Mountain Lion (this seems to mainly occur on Mac laptops.) Our software developers are aware of this issue and it should be resolved in a future update to BibleReader. Until the time that this is resolved we have found a workaround by changing the display setting on your Mac. Unfortunately, you may find that this display setting is not as visually appealing as some of the other display settings. My sincerest apologies for this inconvenience.
Please follow the steps below from your Mac to change your display settings:
Go to System Preferences
Select Displays
Select Color
If "Show profiles for this display only" is checked, uncheck it
Select Generic RGB Profile -
Creative cloud apps (ALL) crashing after opening
I purchased CC yesterday for a very very very time sensitive project. It crashes!!! I have tried everything that's been suggested on your website. What is wrong with the program/s? I am extremely frustrated with it.
Windows 7
Dell XPS 8500
upgraded video drivers
12 gb memory
intel core i7-3770 CPU 3.40 GHzChat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Creative Cloud Apps Keep Needing Updates
Every time I reboot, or after a day or so, apps that I've already updated say they need to be updated again. I swear I've updated the same few apps (After Effects CC, Photoshop CC) more than 10 times, and yet, another day or so goes by and I need to update them again. Any ideas to what might be going on? Thanks in advance.
Thank you so much for the help! Would that library folder be here: [hard_drive]/Library/Application Support/Adobe - ??? I looked in my user folder, and there is no Library folder located there in 10.9. On older systems you'd find that located like this: /Users/[my_user_name]/Library/Application Support/Adobe
-
"Download Error" in Creative Cloud App
Help! Creative cloud no longer shows the apps that need to be updated. It just gives me this message "Download Error. Press retry to try again or contact customer support." Every time I click on "Reload Applications," it just gives me the same message. See image below.
This has been happening for a month. I've restarted my mac and uninstalled & reinstalled Creative Cloud, but it didn't fix the issue. Log in info are all correct as well as billing info.I tried downloading the update in a new Admin account and it WORKED!
For anyone else having the same problem, here is the other stuff that I tried that didn't work:
- Changing from WiFi to wired internet connection. The wifi is running through an Apple AirPort station, with all the ports that Adobe uses open.
- I looked up the permissions on my Library and they were set to Read/Write and still I couldn't download the update
- I'm not running any security software that could be interfering with the download.
- Deleting and reinstalling the Creative Cloud app didn't help.
When I tried downloading Creative Cloud apps for the first time, it wouldn't work at my office so I had to take the computer offsite. It worked perfectly. I talked to IT support at work and they couldn't find any reason that a network setting was keeping the download from happening here. Still a mystery.
For clarification, I was always able to sync fonts with Typekit through the CC app, just couldn't download PS and AE updates. I still haven't tried file sync with CC.
Thanks for the help Adobe people! -
I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it
Please authorize ADE 3 with same credentials that you used with older version of ADE
-
I have 2 computers. This is my back up and I cannot download Creative Cloud Apps. My primary machine has all updated CC apps. Can you help?
Hi Wendy,
in addition to John's hint you should have a look there to "correct answer" in https://forums.adobe.com/message/5441322#5441322 "Creative Cloud client will not download". There Sumit Singh talks about "I am suspecting the AAM URI handler is not working." and gives stepwise advices.
And he recommends this link https://creative.adobe.com/products/creative-cloud.
Hans-Günter -
Cannot Download Adobe Muse CC with Creative Cloud App
I have tried several times to download Adobe Muse CC with my Creative Cloud app. No big problems with all the other programs I've downloaded but cannot get Muse downloaded.
I keep getting Exit Code 7. There are 3 errors with exit codes of 1612 and 255 and do not see an error code for the third error.
I was trying to paste the Summary of Errors here but will not let me paste anything.
Basically the download fails and is always looking for Nero.Express.msi for some odd reason, or at least odd to me.
I tried downloading also from a direct link for the latest version of Muse and it also failed to install.
I keep reading about uninstalling and reinstalling Adobe Air, WHY???
Any help here? Not sure why I was able to download numerous other programs and cannot get this one.
Thanks.Hi wynter32466,
Which OS are you using?
Regards,
Romit Sinha -
Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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