Creative cloud app not showing anything anymore

what to do?

Blank screen? Try the solution in here: http://forums.adobe.com/message/5484303#5484303#5484303#5484303
AppData and Library are hidden OS folders. You might need to make them visibile in order to do what is described in that thread.

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Creative Cloud App not working / nothing shows up

I think the image shows much of my problem. I start the creative cloud app, but nothing shows up. Therefor I cannot install/update anything anymore.
Re-install did not fix this issue.
Using Win8.
Anybody has a clue?

Hi Ski-Devil.de,
Welcome to Adobe Community.
kindly try the following steps and let us know if this resolved the problem for you
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.
Regards,
Kartikay Sharma

Adobe Creative Cloud does not show all my apps as registered.

Adobe Creative Cloud properly shows my Adobe Photoshop CS6 as registered. However, it does not show my Adobe Acrobat XI Pro, or my Adobe Photoshop Lightroom 4.4 as registered. How can I get these programs to be properly registerd as "MY APPS" in Adobe Creative Cloud? I am running Windows 8 and have had photoshop for a number of years. I installed Acrobat XI Pro in December, but it has never been recognized in Adobe Creative Cloud as registered.

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Creative Cloud does not show applications

My creative cloud app does not show any of my applications and does not allow me to do any updates. Please help.
Thank you.

Dear Mylenium and Jeff
I have now re-installed Acrobat Pro on my Vista based machine. I did it outside of the Cloud apps by downloading the trial package as it was explained to me in a support conversation / chat window that Adobe don't support Acrobat Pro 11 on Vista and it has never been tested.
Having managed to install it, I opened it and instantly I was offered the opportunity to download content - I declined - but I did checked and I was logged into my Adobe Creative Cloud account at the time - and the Acrobat Pro installation is not telling me its in demo / trial mode - it is properly installed.
While I am completely bemused at the statement that Adobe does not support Acrobat Pro on Vista I am satisfied it is working.
I did save the support chat text just in case anyone contested the facts.

Creative cloud app not responding on my iMac

the creative cloud app is not responding on my iMac

PAPA6844,
Can you please tell the configurations of your imac?
Also check in the Activity Monitor if your Creative Cloud is stated as NoT Responding
if it is>>quit it and then relaunch it
Keep us posted in case of help
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.
Regards
Srishti A

Creative Cloude apps not loading

I have two weeks trying to find a solution to the problem of Creative Cloude apps, because the apps not loading.
Anyone can help me in my first language? Spanish?¿I tried doing all these recommendations on this forum, without making it works.
I have the impression that many users with the same problem after the latest version of Creative Cloude.

Mmarcetvillariezo have you utilized the steps listed in App doesn’t open | Progress wheel spins continually? If so then what version of the Creative Cloud Desktop application do you have installed?

Creative Cloud app not working on windows 8.1

I have looked around on the forums and seen similar problems but the app itself won't load up, it just has a small window. I can't interactive with this in anyway apart from move it about and have to kill it via task manager.
If I need to update it how do I do this when I can't acces it?
Dan

Hi Dan,
Could you try uninstalling and reinstalling the Creative Cloud app?
We have this document that is related, normally you should be prompted to update after quitting and relaunching the app.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html
-Dave

Creative cloud desktop not showing apps panel?

So, I'm running windows 8.1, and i want to trial photoshop, and possibly flash, because I've just got a wacom intuos pro and if i like the software I will subscribe.
My problem lies in there being no apps panel/tab in the desktop app, and the button that says "install adobe apps" does nothing.
Anyone know how to fix this?

Hi,
Please refer to threads below where this issue has been addressed:
CC for desktop lost the apps panel. How to fix that?
Apps tab missing from Creative Cloud Desktop
Regards,
Sheena

Creative Cloud App just showing blank white box! Cannot install Photoshop

I'm trying to install a Photoshop trial - have followed instructions to install the CC app. The icon appears on my desktop and a Creative Cloud folder appears in my Explorer folder but when I click on the CC app, all I see is a white box.
Occasionally, I have managed to get list of apps to show - but when I click on the "Try" button next to Photoshop, again it goes to a blank white box. Can't do anything! No spinning icon showing that something is loading - just blank white.
Very frustrating. Just want to download the trial so I can decide if I want to buy. Am on Windows 8 (64 bit). Have tried uninstalling and re-installing using a different browser (Firefox & Chrome) but still same result.
Please help!!
Thank you,

Hi again Jeff - I just read on a similar thread that another user had the same issue with blank CC app and realised the problem was her username having an ampersand "&"
I have an ampersand also in my username on the computer - do you think this might be affecting the issue?
She gave instructions for changing the username (although the link is for Win 7 and I'm using Win 8) - but I'm nervous about changing big system things like that. What happens to "permissions" on certain folders - am I likely to be locked out of making changes in certain folders?
Here is what she wrote on that thread:
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-fol der-name/
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)
I would prefer not to do this if you have another suggestion? But just thought I'd mention this as well to see what you thought.
I have also since tried uninstally CC, deleting both the OOBE folder and the AAMUpdater folder, then re-installing CC again... same result. I always get to the list of Apps fine but the minute I click on the "Try" button next to Photoshop, the whole App window goes to a blank white screen and freezes.
Thank you.

Creative Cloud Subscription not showing in "My Account"

My creative Cloud Subscription is not showing up in my account. Why is this? I am being billed for it.
I am moving from the USA to Vietnam next year? Will there be any issues with using my Creative Cloud subscription over there? Will there be a better close-by contact for support?

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud Desktop not showing updates available.

Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
Thoughts?
Stephen

Hi,
Try this :
_Close CC desktop .
_ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
MAC :
/Users/[User Name]/Library/Applicaiton Support /Adobe
MAC HD//Bibliotheque/Application Support /Adobe
WIn :
C:\Users\[user name]\AppData\Local\Adobe
C:\Program Files (x86)\Common Files\Adobe
Launch CC desktop .
Try also to search for updates from applications help menu.
Good luck .

Creative cloud app not opening

Today I am trying to install creative cloud on my computer. I have the latest versions and the computer is updated,
Only recently I have added the Airport extreme to the router network.
Think it has something to do with it but not sure.
Does anybody know?
Thanks a lot!

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Cannot download PS CC. Why does Creative Cloud apps tab show as blank when trying to download PS?

I have a brand new Mac OS X Version 10.9.2
I am trying to download a trial of Photoshop but the download never starts. The Cloud app pops up on the top right of my screen but the apps tab just shows a rotating circle. I was able to download Lightroom with no problem but Photoshop won't download. Any idea what I can do?

Hi Ashtinafayelou,
Please follow the below steps
Close the Creative Cloud application if it's running.
    Navigate to the below location
    /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud and check if the issue persists.
Thank you for posting on Adobe Forums.

Creative Cloud account not showing paid yearly subscription

I purchased the Creative Cloud yearly subscription on Wed. However today when I log into my Creative Cloud account, it does not show my active membership, and wants me to upgrade.
How to I activate my paid subscription in my Creative Cloud account so I can utilize all the downloads, etc?

Once I received the verification email from Adobe and verified the account email address, the account updated to show a valid subscription. I can now download the software.
Resolved

Creative cloud app not showing anything anymore

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