Creative cloud app problem

After I double-click "Download" , a box appears "creative cloud", but for the wheel keeps spinning and nothing happens

uninstall anything cc that may be installed, run the cleaner (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) restart your computer and then reinstall the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

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Problems with Downloading Creative Cloud, Apps

When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank. When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
I've already tried renaming the opm.db file, but that didn't help.
I also checked, and the Behance tab is loading just fine.

Tklem are you on a managed network? If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Creative Cloud app will not launch. I had to use the cleaner tool to remove the prior copy (appeared to have two copies on computer. Re-installed, same problem. A circle for a few seconds and then nothing. Running Windows 7, 64 bit

My creative cloud app would not launch. I removed it with Windows uninstall, downloaded and re-installed. Again, it would not launch. Removed again using Adobe clean tool, appeared to have two copies on machine. re-installed, still have same problem.

uninstall all cc desktop apps.
again run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
install the desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I c

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it

Please authorize ADE 3 with same credentials that you used with older version of ADE

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

My creative cloud app shows a spinning wheel that never stops. It won't show that I am downloading the photoshop trial. How do I fix this problem?

My creative cloud app shows a spinning wheel that never stops. It won't show that I am downloading the photoshop trial. How do I fix this problem?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Mac Creative Cloud app "leak" problem on lastest version

The latest download of the Mac Creative Cloud app has a bug. After receiving the latest CC (today) my system console continues to inform me of a "leak error" at the rate of abot four per minute. For example: "10/6/14 5:18:09.479 PM com.adobe.AdobeCreativeCloud: objc[190]: Object 0x699153a0 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug"
Any ideas on a fix?
Thanks,
Jim

Duplicate Thread:
Refer: Creative Cloud for Mac (latest version) has a "leak" error
Thanks,
Atul Saini

Adobe Creative Cloud Apps "Download Error"

I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.

Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud Apps Telling Me I am in Trial Mode. Help!

First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!

Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else!

How do I re-download Acrobat pro XI when Creative Cloud app thinks it's still installed?

I've been having no end of grief with Creative Cloud on my late 2009 2.8 GHz Intel Core i7 iMac, running OS X 10.9.2. It slows my finder redraw down so that sometimes it takes 5 minutes to display the contents of a folder in the finder.
So a couple of months ago I removed the Creative Cloud app from my machine, and things started running smoothly again except I was unable to update the rest of my CC apps.
Needing to update the Camera Raw plugin for Photoshop CC, I reluctantly reinstalled the Creative Cloud app, which refused to recognise that I had a bunch of Adobe apps installed (Photoshop, InDesign, Illustrator, Acrobat, Bridge) ... all except Lightroom, which it recognised. So I uninstalled all my apps and re-downloaded them through Creative Cloud so CC would 'see' that I had the apps. Not so easy with Acrobat XI: I had problems opening it so I went through the 'Uninstal Acrobat XI' app in the Acrobat folder, and now Creative Cloud thinks it's still installed and therefore I can't download a fresh copy.
Should I go through the rigmarole of uninstalling Creative Cloud again and run the risk of it losing track of all my other apps once again, or is there another way to work around this? Every time I try to download from the Adobe site it launches Creative Cloud...
Hoping someone can shed some light on this for me please.

With the help of Adobe support, I signed out of Creative Cloud and signed back in. Although I'd done this yesterday with no result, it worked this time and I'm currently reinstalling Acrobat.

AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

Hello, I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page. No graphics, no data, just white.
When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system. Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!
Obviously I don't want to run at only 256 colors, and neither should you! Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu. Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items. Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK. You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit. YAY!
If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors. Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required. If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform. The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe.
It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor". Seriously, how is FireGL not "Supported"?
I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems. At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once. Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
Good Luck!

Minor correction... I called my GPU the FireGL, which is the old market name.. The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Adobe Creative Cloud App does not show downloaded apps and shows "download error"

I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
How can I fix this problem?

Hi Willi Adelberger,
Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
Regards,
Romit SInha

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Adobe Creative Cloud App

I had recently bought the monthly student plan for Adobe Photoshop CC. I originally started with the free trial of Photoshop CC, and also got the creative cloud app for the desktop. When I tried to start up Photoshop CC, I got a message saying that my free trial had timed out, and suggested that I join creative cloud, which I already had done. I then uninstalled Adobe Photoshop CC, so that I could reinstall the full version of Photoshop. I tried to open the creative cloud app on my desktop to get the Photoshop program, but it wouldn't load all the different programs. So I uninstalled the desktop app for creative cloud. Then I went to Adobe's website to reinstall the creative cloud app, and the same thing occured. The creative cloud app would not load the different photoshop programs availaible for download. I uninstalled the program again, but then I couldn't even try to install the creative cloud app again. The page for the creative cloud on Adobe's website won't load either. So now I can not download creative cloud or photoshop CC.

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

Creative cloud app problem

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