Creative Cloud App window = two hours of spinning blue beach ball...

First time installing CC on my MacBook Pro laptop. Running OS 10.9.5. What am I missing here?

Hi Exbrook,
Please use the following Kb article for Resolution.
App doesn’t open | Progress wheel spins continually
Cheers,
Kartikay Sharma

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The Apps window in my Creative Cloud updater is only showing a spinning blue wheel

I've just updated my app installer to the latest Creative Cloud one but when I open it up, the Apps window only shows a spinning blue wheel, no apps. The other windows (Assets, Community) seem fine.@

I faced the same problem and hours of searching peoples various solutions. Tried everything under the sun over the last 10 hours to get the Creative Cloud Apps to stop spinning it's blue wheel... and FINALLY I have managed to get this to work for me, using the CC Cleaner tool. Hopefully it works for others also:
Solution 2: Run the CC Cleaner tool
Run the CC Cleaner tool to remove the current installation of the Creative Cloud Desktop application. For information on how to download and use the CC Cleaner Tool, see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
Choose option 3 within the CC Cleaner Tool and then Option 1.
Mac OS: Rename the /Library/Application Support/Adobe/OOBE to OOBE.old.
Windows: Rename the following OOBE folders to OOBE.old:
\Program Files (x86)\Common Files\Adobe\OOBE
\Users\\AppData\Local\Adobe\OOBE
Reinstall the Creative Cloud Desktop application.

Why is nothing displaying in my creative cloud app window?

Why is nothing displaying in my creative cloud app window?

Chelseaf34629241 have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error? If so what version of the Creative Cloud Desktop application do you have installed? Also which operating system are you using?

Creative Cloud App / Windows 8 / New computer / app loging me out everytime!

I have bought a new computer, an Acer E1-570 I have been trying since last Thursday to install the creative cloud app on this computer and do my work, but none of the online solutions you offer work....

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud app Windows 8.1 Black Screen.

Hello. I recently downloaded the Creative Cloud on my Windows 8.1 in order to try some of adobe's CC products. The problem is that the app doesnt start, it just stays on a black screen, like that.
I tried reinstallig it several times, but nothing seems to work.
What shoud I do??
Thank you!

This is about blank, not black, but may help
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Launch Creative Cloud and all I see is spinning blue circle

New to the Creative Cloud but can log into website and see my ID info but when I try to download launches Creative Cloud Desktop app and the circle inside it's window just spins. Macbook Pro 2009 and running latest OSX

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Creative Cloud Apps

I want to use Creative Cloud Apps on two computer's, but it is not allowing me activate on the second computer. I have taken out a student/teacher subscription on special offer for Creative Cloud. I recently purchased CS6 student edition which is still installed on the second computer, but want to use the new CC sofware.

Kevin,
Welcome to Adobe Community
Can you please share what is the error message that you get while installing/activating the CC on your second computer ?
Regards,
Karitkay Sharma

How to delete comments on Creative Cloud app?

On my Creative Cloud app window, there's some comments posted on https://creative.adobe.com/files that does not want to go.
For more than 6 months, they're still there even if the files they refer to are deleted on the server.
How can I get rid of them?
Thanks.

Anyone?

Creative Cloud app will not launch. I had to use the cleaner tool to remove the prior copy (appeared to have two copies on computer. Re-installed, same problem. A circle for a few seconds and then nothing. Running Windows 7, 64 bit

My creative cloud app would not launch. I removed it with Windows uninstall, downloaded and re-installed. Again, it would not launch. Removed again using Adobe clean tool, appeared to have two copies on machine. re-installed, still have same problem.

uninstall all cc desktop apps.
again run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
install the desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

Creative Cloud app gets stuck on spinning wheel on Windows 8.1

Ok DL the cloud app it never gets to the log in. I used the information like
From the same gear icon in Creative Cloud, choose to Quit Creative Cloud.
Rename the OPM.db file that is located in the OOBE folder located here:
Mac: ~/Library/Application Support/Adobe
Windows XP: \Local Settings\Application Data\Adobe
Windows 7: \AppData\Local\Adobe
Change the name to OPM.db.old
Relaunch Adobe Creative Cloud.
Sign back in to your Adobe ID.
Then locate the OPM.db file successfully? If so then please also try removing the contents of the OOBE folder which contained the OPM.db file.
Not working still so I did everything here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html and nothing.
I went as far as uninstalling Java

Hi Toby,
Please refer to the thread below where this issue has been addressed:
Re: Creative Cloud app loads then freezes with empty dialog box.
If the issue persists, please contact support:
Contact Customer Care
Regards,
Sheena

Windows 7 reinstall and Creative Cloud app downloads

I recent had a custom computer built for Photoshop and Premiere Pro. I purchased Creative Cloud and had downloaded Photoshop CS6, Lightroom 4, Premiere Pro CS6 and AfterEffects. Over this weekend, Windows 7 Professional began to fail and now it has to be reinstalled on the Boot Drive - erasing all programs already on that drive, including the four Creative Cloud apps I downloaded.
My question is: When the new Windows reinstall reformats the C: Drive and wipes it clean, can I re-download the Creative Cloud apps to the same computer without it registering as another download destination? Creative Cloud lets be put the apps on two computers, but this will be the same as the original. How do I get it to register so that I don't use up the second destination?

Hi Rcheek6,
Yeah, that should work okay. If for some reason you attempt to activate on too many computers it gives you an option to "De-activate All". That may not even be required here.
Hope that helps,
-Dave

I cannot access any apps on creative cloud. I only get a spinning wheel icon.

The creative cloud merely has an indefinitely spinning icon whenever I try to access apps. In short, I can't access apps. I can't even access trial apps. No idea what the problem is. I've paid for this service, I may have to terminate it.

This was happening to me too. ANAND8502's link helped, here's what I did:
Uninstalled the Creative Cloud app
Solution 2: Remove any Creative Suite 5 or Elements 11 related Update Inventory files
If the App panel still doesn't load, then remove the Creative Suite 5 and Photoshop/Premiere Elements related Update inventory files. WARNING: This step disables the ability for the affected software titles to receive any additional automatic updates. You can manually download and apply updates from Product Updates.
The updater inventory files are stored in the following locations:
Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/
Windows: \Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\
And this one for good measure (ignoring quitting and relaunching as I uninstalled it)
Solution 6: Delete the contents of the OOBE folder and relaunch the Creative Cloud app
Quit the Creative Cloud app from the gear icon in the upper-right corner.
Browse to the following location based on your operating system
Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See the following document for instructions on accessing it if necessary: Access hidden user library files | Mac OS 10.7 Lion.
Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. See the following document for instructions to show it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
Delete the entire contents of the OOBE folder.Note: This folder is the one containing the opm.db file from solution 2.
Restart the computer and launch the Creative Cloud app again.Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.
Reinstalled. Got the spinning wheel again and thought it didn't work, but after about 30 seconds it finally worked this time.

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.

Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

Installation fails via Creative Cloud App manager on windows 8 - can't find log

No information given in Creative Cloud App manager.
I click on "Learn More"
and get a window that tells me the following
Installation failed
Errors encountered during installation.(7)
More Information
"More information" is a link/button but clicking it does nothing.
Where are the logs on windows 8?

You can try checking out the logs, at http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
And this might be handy too: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Good luck,

Creative Cloud app not working on windows 8.1

I have looked around on the forums and seen similar problems but the app itself won't load up, it just has a small window. I can't interactive with this in anyway apart from move it about and have to kill it via task manager.
If I need to update it how do I do this when I can't acces it?
Dan

Hi Dan,
Could you try uninstalling and reinstalling the Creative Cloud app?
We have this document that is related, normally you should be prompted to update after quitting and relaunching the app.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html
-Dave

Creative Cloud App window = two hours of spinning blue beach ball...

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