Creative Cloud App / Windows 8 / New computer / app loging me out everytime!

I have bought a new computer, an Acer E1-570 I have been trying since last Thursday to install the creative cloud app on this computer and do my work, but none of the online solutions you offer work....

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

Hi Bussada,
No, you dont have to uninstall Creative cloud from the other machine. You can use your Adobe ID to download and install the software on the other machine. Please ensure that you don't use both machine at the same time.
Download creative cloud desktop app from this link.
https://creative.adobe.com/products/creative-cloud
Regards,
Abhijit

I just changed computers: how do I now use creative cloud on my new computer?

I just changed computers: how do I now use creative Cloud on my new computer?

Firstly, if you still have access to older computer, sign out of CC activation on that computer by going to any product>help>sign out. This will deactivate your activation on the previous PC.
Then go to Creative Cloud Website and download the applications directly or download CC Desktop and downlad applications via that.
If you do not have access to older PC and you are getting a message like "Activation limit reached", the follow the steps mentioned in this document:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Activate Creative Cloud 6 on new computer

Hi, I had to buy a new MacBook. I deactivated Creative Cloud 6 three hours ago on the old Mac, but it's still impossible to install it on the new one.
Can you help me?

Hi Dave, hi Jeff
thank you so much for fast reply. I tried to answer with email. Didn't work. Sorry.
Your questions: It's a brandnew MacBook Pro 15" with OS X.7.4
I'm a german adobe freelancer and had a complementary access to install with www.creativecloud.com/redeem.
First time with the old MacBook everything was fine. Today I deactivated Creative Cloud on the old computer in order to install it on the new one. Deactivation seemed to work, but when I try to install on the new Mac, I get the message "This code has already been used" ... my translation. Exact message in german: "Dieser Code wurde bereits eingelöst".
I looked in my Creative Cloud account - nothing is installed
I made a system update
and rebooted my Mac
Thanks
Bea

Creative Cloud on a new computer

I am getting a new computer at work. What are the steps I need to take to move my software and subscription to the creative cloud onto the new one?
Thanks,
Jeff

NONE. As per Creative Cloud, you can install any creative cloud applications on 2 machines. So, simply login to https://creative.adobe.com/ on the other machine and install the CS6 products that you like. Voila ! You are good to go.
That's the beauty of Creative Cloud. No need to move anything from one machine to the other.
Cheers!

Reinstall Creative Cloud on a new computer

My computer won't boot preventing deactivation of Creative Cloud. If I get a new computer how can I reinstall Creative Cloud?

Hi Weyoun7,
Please refer the knowledge base article giving install instructions: http://helpx.adobe.com/creative-cloud/help/install-apps.html.
Refer the article for activation related issues: http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html.
Regards,
Romit Sinha

I am trying to download Adobe Creative Cloud on my new Computer but it wont run the program.

I try to download Adobe Creative Cloud then when the download is done I hit Run and nothing happens.

Dove14 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open the Adobe Creative software title you recently installed. Which software title are you attempting to open? Do you receive any specific error messages?

Installing Creative Cloud On A New Computer

I have Creative Cloud installed on 2 computers.
Today one stopped workig forever. How do I install CreativeCloud on its replacement?

Hi Stanjones,
Could you please confirm what you mean by "one stopped working".
Is it giving you any kind of error message.
If you are still running the Creative Cloud on two machine then you need to deactivate the
subscription from one machine to use it on third machine.
Please refer to the following documentation on how to deactivate Creative Cloud.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Hope this helps.
Please let me know if you have any other question.
Regards,
Sumit Singh

How do I install creative cloud on a different computer?

How do I install creative cloud on a new computer? I fried my laptop the other day and got a new one and I need some help installing cloud on my new computer.

Neal1S please see Creative Cloud Help | Install, update, or uninstall apps for information on how to install the Adobe Creative applications, included with your membership, on your new computer.

I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
Rick

Hi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena

When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install a

When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

How do I fix Creative Cloud to show ALL my apps that I have installed ?

Here my specs : Windows 7 Pro 64 bit ● 10GB DDR3 RAM ● Intel Core i7 ● AMD Radeon HD 5700 Series
Here my story :
One day, little Creative Cloud said it had an update to be installed on itself. Possibly taking it from version 1.7 to 2.0 or something. I clicked on update. Creative Cloud started downloading and once it was done it said update complete. I clicked on finish or something. Once that happened, it disappeared completely. Gone from taskbar, Window closed and shortcut gone ! I looked into the Creative Cloud folder, in the Adobe folder and there were two folders : Adobe Creative Cloud and Adobe Creative Cloud_2.7.0.413. I then went into the Adobe Creative Cloud folder and double opened the application therein. It opened the Creative Cloud desktop app BUT showed it had an update just as before for itself. I AGAIN clicked on update, and then it said "Error 50" , unable to update. I searched around and somewhere on the forums it said I must download adobe cloud and reinstall it. I did that and ever since that dreadful day, little Creative Cloud desktop app doesn't want to show ALL my installed apps anymore. It simply shows only 2 !
This is what I have : Photoshop, Dreamweaver, Flash Professional, Media Encoder, Fireworks. What it only shows in Creative Cloud desktop app : Flash Professional, Dreamweaver.
What I tried doing :
1.) Re-installing the Adobe Creative Cloud desktop app.
2.) Changing the directory settings for APPS and pointing them to the actual location of the installed apps.
3.) Deleting or renaming the "opm.db" file.
4.) YES, I RESTARTED MY PC !!!
What I want to do :
1.) Receive a fix that will make ALL my installed apps show.
2.) Find out what the hell the difference is between the concept of having TWO versions of the same program installed BUT getting updates for BOTH like "Adobe Photoshop CC" and "Adobe Photoshop CC 2014". I installed the Adobe Photoshop CC this year almost 2 months ago for example. Then CC told me there is an app update and that got me Adobe Photoshop CC 2014. Now I have two versions of the above listed programs... Why doesn't CC just UPDATE the Adobe Photoshop CC, rename and list ONLY Adobe Photoshop CC 2014 in the end ?
What I do not want : RE-DOWNLOAD OR RE-INSTALL ALL MY INSTALLED APPS ! This not only will cost me a lot of internet bandwidth but also a considerable amount of time. There must be a simple fix as all files are in place ! I can launch all apps individually and they are working both the "" versions and the 2014 ones.
My question : How do I fix Creative Cloud to show ALL my apps that I have installed ?

Hi alextz11,
The email in the forum does not reflect any Creative Cloud order. Please follow the steps in
Locate the C:\Program Files (x86)\Common Files\Adobe\OOBE directory and rename it to OOBE_OLD
Download and reinstall the Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
You can also consult : http://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope it helps your issue.
Regards,
Rajshree

I deactivated Creative Cloud on my old computer, but it won't active on my new computer

I deactivated Creative cloud on my old computer, but my new computer won't let me active the Creative cloud. I do have it on one other computer. I am working in Windows 7.

You need to contact Adobe Support either by chat or via phone when you have activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

I have a PC windows. I have Adobe Creative Suite 3. I am going to buy a new Mac computer and want to install my Adobe Creative Suite to this new computer. I realise that I need to upgrade to do this. Howmuch will it cost me. Also I want to know if I can

I have a PC windows. I have Adobe Creative Suite 3. I am going to buy a new Mac computer and want to install my Adobe Creative Suite to this new computer. I realise that I need to upgrade to do this. Howmuch will it cost me. Also I want to know if I can jsut upgrade the photoshop/illustrator and premiere software as aI dopn't use the rest, would this be cehaper to do and possible to do? Please help.

YOu are long past any upgrade cycles and need to buy a new CS6 license at full price or sign up for Creative Cloud.
Mylenium

Creative Cloud App / Windows 8 / New computer / app loging me out everytime!

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