Creative cloud application does not start on mac 10.9.3

Hi,
I am trying to install the creative cloud application on my mac. Installation goes fine but afterwards CC refuses to start correctly and just sits there and I see the blue spinning wheel and that is mainly it. I can let it sit there for hours but the state will not change. I tried re-installing, re-starting multiple times. I tried to install it on my main macbook pro and my mac mini but the results are the same.
I found somewhere in the forum a link saying to delete the opm.db file from ~/Library/Application Support/Adobe/OOBE/ folder but that also did not yield any change in behavior.
I am a bit running out of ideas. Any suggestion how I can resolve this issue?
Regards,
Simon

Strange indeed suddenly it works. However the CC version remains unchanged. Looks like some server was maybe not available yesterday so it could not connect or log on. This does not shed a good light on the reliability. Let's see if it happens again during my trial period.
Simon

Similar Messages

My Creative Cloud application does not open correctly, I don't understand why ! the window open, but there is nothing inside... Why ?

Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
I've reinstalled but nothing change !
Thank you for your help...

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Creative Cloud Application does not install on late 2014 Retina iMac.

I am already user of PS CC 2014 and LR for about a year. Until now this worked flawlessly on a different Mac. After migration to new machine Creative Cloud app stopped working (actually this was the ONLY app that did not work after migration, one of about 100 others). I uninstalled all CC products and attempted a clean install from administrative account, i.e. install from freshly downloaded Creative Cloud installer from Adobe web site failed. Relevant diagnostic report (top part) attached below.
Need help immediately.
Process:               Creative Cloud [460]
Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:            com.adobe.acc.AdobeCreativeCloud
Version:               1.8.1.451 (???)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           Creative Cloud [460]
User ID:               501
Date/Time:             2014-12-18 10:54:01.390 -0800
OS Version:            Mac OS X 10.10.1 (14B25)
Report Version:        11
Anonymous UUID:        CFB00717-0E16-24C4-DDFA-4ED1092A0117
Time Awake Since Boot: 100 seconds
Crashed Thread:        0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000027d1e35c
VM Regions Near 0x27d1e35c:
    mapped file            000000000d00c000-000000000d2f9000 [ 2996K] rw-/rwx SM=COW /private/var/folders/*/*.csstore
-->
    MALLOC_TINY            000000007be00000-000000007c000000 [ 2048K] rw-/rwx SM=COW
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x962b20a7 objc_msgSend + 23
1   com.apple.CoreFoundation       0x90b9089f _CFAutoreleasePoolPop + 47
2   com.apple.AppKit               0x97989180 -[NSApplication finishLaunching] + 745
3   com.apple.AppKit               0x97988ab0 -[NSApplication run] + 143
4   libcef.dylib                   0x04603e17 0x43f9000 + 2141719
5   libcef.dylib                   0x0460361c 0x43f9000 + 2139676
6   libcef.dylib                   0x046376f8 0x43f9000 + 2352888
7   libcef.dylib                   0x0465011e 0x43f9000 + 2453790
8   libcef.dylib                   0x04636d6a 0x43f9000 + 2350442
9   libcef.dylib                   0x0447022f 0x43f9000 + 487983
10 HEX.dylib                     0x0437ec2a HEXMessageProcessor::runLoop(std::string const&) + 378
11 HEX.dylib                     0x043517e8 0x434f000 + 10216
12 HEX.dylib                     0x0438661d HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
13 HEX.dylib                     0x0434feaf processMessage + 175
14 NXGCore.dylib                 0x00275c30 ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 896
15 NXGCore.dylib                 0x00275753 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 435
16 NXGCore.dylib                 0x0027636e ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 302
17 com.adobe.acc.AdobeCreativeCloud 0x000b04b5 start + 20085
18 com.adobe.acc.AdobeCreativeCloud 0x000b44d5 start + 36501
19 com.adobe.acc.AdobeCreativeCloud 0x000ac9d9 start + 5017
20 com.adobe.acc.AdobeCreativeCloud 0x000ab98a start + 842
21 com.adobe.acc.AdobeCreativeCloud 0x000b096e start + 21294
22 com.adobe.acc.AdobeCreativeCloud 0x000ab675 start + 53

Jeff,
thanks for the suggestion. I see your point, I actually tried to use uninstallers, but PS CC 2014 uninstaller throws off an error (not specific, unfortunately). I think I try to do a complete erase, followed by clean installation of Mac OS X, followed by manual re-installation of my apps and will just move my docs from full backup I made before migration.
Any idea what actually may have caused the problem? What I see is CC app installer going through initialization, then it is downloading something for a short time then it just disappears. Greyed out icon of CC app briefly appears in menubar then it is gone. All Adobe crash logs as well as diagnostic logs generated during this time are not that informative. Looks like a few of the threads crash very soon after initialization…
thanks again for the time you took to answer
Jacek

Creative Cloud application will not start

Hi,
I am using an Adobe Typekit font and cannot enable it because my CC app doesn't respond.
It is just completely blank.
Does anyone no the reason for this?

Hi Dingomanne ,
Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and try to sign in.
Link to enable hidden user Library: Access hidden user library files | Mac OS 10.7 and later.
Regards,
Romit Sinha

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

When I open my Creative Cloud application it not run?(Windows 8.1)

When I open my Creative Cloud application it not run... I can't download Photoshop CC trial.
How to fix it?
OS:Windows 8.1
(Sorry,My English is pretty basic)
thanks!!!

Hi BeetleFans,
Could you please tell me the error message you get?
Also, which OS are you using?
-Ankit

Every time I open creative cloud it does not load. Is there anything I can do to fix it.

Every time I open creative cloud it does not load. Is there anything I can do to fix it.

Hi Tahmid,
Please refer to the threads below where this issue has been addressed:
New Creative Cloud App unusable: it's blank!
creative cloud is blank window why?
Re: Creative Cloud app opening blank
Regards,
Sheena

Lightroom 5 stopped working. Told to remove the program and re-installed. Creative cloud installation does not proceed to 0%. What is wrong? Using a PC.

Lightroom 5 stopped working. Told to remove the program and re-installed. Creative cloud installation does not proceed to 0%. What is wrong? Using a PC.

I installed the Creative Cloud again. Now it works.

My adobe presenter redemption code (creative cloud) membership does not work.

my adobe presenter redemption code (creative cloud) membership does not work. Each time I input my presenter code at creativecloud/redeem it returns a message 'ooops, this code has been redeemed.'

I got both installed but on installing Presenter keeps giving errors that a previous version is installed on the computer and cannot proceed. I verified that there is no previous version and keep redoing the install and get stuck AGAIN and AGAIN at this point.
I also verified that I have the latest version of Flash on Chrome and I have the latest version. Why is Adobe so all over on downloading/installing their products. I (and other paying customers) cannot waste more time on this very simple procedure just because the software packages are not packaged properly or. the teams in charge of ensuring the products DID NOT correctly package the products securely (with the updates included) and more importantly, ensured that the products were linked to user accounts who purchased them.

Adobe Creative Cloud Desktop does not install

Hi,
I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
Here is what I tried so far:
1) Trying again yields the same result.
2) Trying the install from my admin account yields the same result.
Other info:
1) The machine has a licensed copy of Adobe Creative Suite 5.
2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
Best regards
Tim

Hi Jeff,
I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
In the end I did as follows:
Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
Cloned my internal SSD drive to an external hard disk.
Formatted my internal SSD drive.
Re-installed Mavericks 10.9.5.
Installed CC Desktop successfully.
Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
It took a little time, but everything now works as it should.
Problem resolved!
Tim

New Creative Cloud Panel Does Not Appear!

My application manager has updated all programs to CC versions but the Creative Cloud panel it self does not update to appear. If I go to settings, it says Version is 1.0.500.16 x64. If I push the "Check for Updates" button on settings windows, it only says no updates available. If I go to https://creative.adobe.com/products/creative-cloud?cc_source=files_sidebar_promo and push "Download" button it only starts old Application manager which brings only application list wich is ofcourse all up to date.
This all happend only in my Laptop. Earlier when I updated my desktop computer, everything goes just fine and CC panel installed correctly. Following screenshots explains problem visually.

As per screenshot i am asuming you are using Windows Operating System.
Please perform the following steps:
WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
WIN 7 and 8 (32 bit):
Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

Creative cloud applications doesn't start at all.

hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.
since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)
Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.
What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?
thanks.
oobelib.log
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PersonGUID] in user dictionary.
01/31/14 11:25:39:384 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:386 | [DEBUG] | | | | OOBELib | | | 5556 | Dominance list found
01/31/14 11:25:39:387 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [V7{}CreativeCloudEnt-1.0-Win-GM{|}fr_FR] from cache : 769
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | Remembered SN against dominating hive found
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | No hint serial, returning first remembered serial
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Updating remembered SN record
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | LEID for RememberedSN =V7{}CreativeCloudEnt-1.0-Win-GM, Locale=ALL
01/31/14 11:25:39:394 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
01/31/14 11:25:39:395 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : Payload Code found, retrieving
01/31/14 11:25:39:395 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]
01/31/14 11:25:39:396 | [ERROR] | | | | SLCoreService | | | 5556 | Getting license duration from product config return "Runtime Failure: Cannot Read Config File (130:10)".
01/31/14 11:25:39:396 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Remembered SN not valid for associated LEID, get driver's limited grace SLR duration
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT\SLConfig.xml]
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | Total License Duration is : 7
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | License Duration Left is : -1
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | SN has been successfully validated online
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [DelegateGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [OwnerGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [STORE_URL] in hive [Illustrator-CS7-Win-GM] in master : 10
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [ENABLE_EEP_SIGNIN] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:398 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Detected configuration REG_SERIAL_OVERRIDE : Suppress
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [REG_TRIAL_OVERRIDE] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : checking reg suppression using payloadcode {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : registration is suppressed
01/31/14 11:25:39:399 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get event
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [LimitedGraceConsumed] in hive [Illustrator-CS7-Win-GM{|}LGC] from cache : 769
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [IsRedeemedThroughPOSA] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [Illustrator-CS7-Win-GM] in hive [FA_Set] in cache : 519
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : FA_Set Not Found
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Repairing Dom List for Illustrator-CS7-Win-GM
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [LEID] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [DLIST] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PRECEDENCE] in user dictionary.
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : LEID DOMLIST PID Empty!
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : WF is First_Launch
01/31/14 11:25:39:400 | [INFO] | | | | SLCoreService | | | 5556 | Syncing to license store...
01/31/14 11:25:39:401 | [INFO] | | | | SLCoreService | | | 5556 | Found server mkey.
01/31/14 11:25:39:406 | [INFO] | | | | SLCoreService | | | 5556 | Loading license references...
01/31/14 11:25:39:407 | [INFO] | | | | SLCoreService | | | 5556 | Found 1 license file(s)
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Parsing license file [30826573.lic] succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | License store synchronization took 8.2 ms and succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : License not found, check if imaging scenario
01/31/14 11:25:39:408 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [LEIDLocForType2A] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Could not find effective licensing LEID
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Returning EULA path from amtlib xml
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | LEID=Illustrator-CS7-Win-GM
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | OOBELib CheckWFType ENDED
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Starts*************
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | Version 7.0.0.252,7.0
01/31/14 11:25:39:416 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:417 | [INFO] | | | | OOBELib | | | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) initializing session...
01/31/14 11:25:39:440 | [ERROR] | | | | OPMWrapper | | | 5556 | Failed in getting value for key in OPMGetValueForKey
01/31/14 11:25:39:440 | [INFO] | | | | OOBELib | | | 5556 | Failed to get Proxy username in OPM DB
01/31/14 11:25:39:442 | [INFO] | | | | AXFBLicensing | | | 5556 | All function pointers successfully retrieved
01/31/14 11:25:39:445 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData()
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mBonusLaunchCode not found
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mLastKnownServerTime not found
01/31/14 11:25:39:446 | [DEBUG] | | | | PCDService | | | 5556 | Failed to get enigma data from hive : 519
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | Running in App context
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:40:023 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:024 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
01/31/14 11:25:40:027 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:027 | [INFO] | | | | SLCoreService | | | 5556 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
01/31/14 11:25:40:033 | [INFO] | | | | SLCoreService | | | 5556 | Service destruction took 6.0 ms and succeed.
01/31/14 11:25:40:033 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
amt3.log
01/31/14 11:25:37:570 | [DEBUG] | | | | PCDService | | | 5496 | Failed to get enigma data from hive : 519
01/31/14 11:25:37:581 | [DEBUG] | | | | PCDService | | | 5496 | No value for key [ADOBEID] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:37:581 | [INFO] | | | | AMT | | | 5496 | Running in PROV_APP
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value WorkFlowType [SilentActivator]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value SubWorkFlowType [First_Launch]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value ShowEULA [false]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialGrace [30]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialLeft [-1]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value BuyURL [http://www.adobe.com/go/buy?]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value LaunchMode [prechrome]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeIDCreated [false]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppName []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLocale [fr_FR]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppListOfLocales [fr_FR{|}fr_CA]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppProcessID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductVersion [0.0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value Platform []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppEULAFolderPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Legal]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialExpired [0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppTrialSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value NoTrial [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value UpgradeCheckRequired [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value BonusLaunchCode []
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSAASBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ForcedActivation [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr?&source=PCSTHX]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ClaimSource [nag_trial]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSubscriptionBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | SilentActivator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Silent Activator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Launched
01/31/14 11:25:37:587 | [ERROR] | | | | AMT | | | 5496 | Licensing has been refused. Application must exit.
01/31/14 11:25:37:587 | [INFO] | | | | AMT | | | 5496 | Starting Data Collection for SWTag_Init()
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM;outMappedLEID = Illustrator-CS7-Win-GM, unused =
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD};driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}
01/31/14 11:25:37:588 | [DEBUG] | | | | PCDService | | | 5496 | Failed to read value for key [] in hive [Illustrator-CS7-Win-GM] from master : 4
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | SWTag_Init() Tags Arguments ; Illustrator-CS7-Win-GM;
01/31/14 11:25:37:593 | [INFO] | | | | performance | | | 5496 | AMTObtainProductLicense took 177.889618 ms
PDApp.log
01/31/14 11:25:37:763 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Considering following LEID for applet version switching : Illustrator-CS7-Win-GM
01/31/14 11:25:37:764 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Dynamic XML Not Found
01/31/14 11:25:37:765 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Received Serial : 916387098118488076034526
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Unable to fetch enigma data
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Product not running under subscription
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.0
01/31/14 11:25:37:767 | [WARN] | | ASU | PDApp | PDApp.AppletManager | | | 5556 | Unable to get the applet switching info... Response is: 8
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | DWA AppletID argument not specified on command line. Trying to find the existing instance
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | This is the first instance so creating a thread for listening to the created pipe
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PipeThread | | | 5580 | Pipe thread started
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | Starting AsyncMessageProcessor

Hi erastyle,
Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.
Windows:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities
Once downloaded please follow this KB article to use the Tool.
http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
Please let us know if it helps.
Regards,
Abhijit

Creative cloud update, does not update it deletes

When trying to UPDATE Creative Cloud, it runs through the "motions, but it deletes the files out of the folder, it does not re-install anything. This has happened the last 3 or 4 times I have tried and is becoming bloody annoying!!! the only way to "FIX" it is to completely re-install the Creative Cloud. It is SUPPOSED to UPDATE not REMOVE/DELETE!!! ADOBE is becoming far too unreliable now and still charging me top Dollar for my membership, as there are no real alternatives and I really do need the software Adobe hold me to ransom... I have telephoned them for support in the past the told me to download CC again and re-install it. BUT this DOES NOT FIX THE BLOODY PROBLEM!!!! no other programs have any issue on my system so it IS an Adobe flaw/fault. I am sick of speaking to people who can hardly speak English for support I need someone who I can understand and who WILL follow up with the technicians and FIX this problem!!!

Not to really go into a bash Adobe thing but this AAM issue is actually one of the lower less problematic issues Adobe has with thier software. Yeah it is a problem but compared to the other issues this isn't really in the top ten.
Macs.. Can't help you there sorry. Windows guy here but if I could I would help best I could. Could be a permissions issue like on Windows 7 64bit, maybe try permissions on the software? Though if you can't install anything at all in the first place that would be a bigger issue. On windows they have a help about this issue on Adobe's site but I did not see a mac version for same issue, they may have one but I really wasn't looking for mac related as I don't have mac.
Search the help knowledge base for problems installing cloud software, should find something. Sorry couldn't be of more help.

Creative Cloud Installer does not complete installation

Hey Folks,
I've been trying to install Creative Cloud, but the install stops mid way through installing the Adobe Application Manager. The Adobe Application Manager folder appears in the Utilities Folder, but has nothing in it. I then get this message.
I've tried Uninstalling Adobe Creative Cloud, but even the Uninstaller hangs in the end and the window wont disappear.
I've used the AdobeCreativeCloudCleanerTool and then tried reinstalling after restart.
I've tried installing the stand alone version of the Adobe Application Manager with the same results. i.e. the the installer stops short.
I also tried starting a new admin account on my computer and tried installing CC with the same results.
As per advice from another post I tried changing the Library\Application Support\Adobe\OOBE folder name.
I've also tried an exorcism, pouring boiling water into my lap and waving chicken feet over my computer, but no dice!!!
Any tips or advice would be greatly appreciated. I'm on Mac 10.8.2.
Cheers,
Dave

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Lightroom CC does not start on MAC

I downloaded the version of Lightroom CC for Mac and start the program makes an attempt to get the initial welcome screen and the program closes. Made several attempts and does the same. I uninstalled and reinstalled and behaves the same. Lightroom 5.0 is working properly and my system runs at 64 bits with 16 GB of RAM. Can anyone give me a solution. thanks

Could you try to logout - and in again from the Creative Cloud app.
Then relaunch Lr Desktop.
Hope this helps.
Guido

Creative cloud application does not start on mac 10.9.3

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