Creative Cloud Application Download

Hi there,
I´m trying to download my Creative Cloud Application in order to begin my InDesign trial... but it´s not allowing me to as it doesn´t recognize my Adove ID or password... in spite of them being correct!
Can you help?

Try the options on the sign in page

Similar Messages

  • Creative Cloud Application "Download Error"

    Hello,
    first of all, this is a Repost the orginal Discussion is here: Creative Cloud "Download Error" message
    I repost this, cause the solution which was given by one of your Staff Members did not help me..
    When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."
    Could somebody please help me fix this?
    I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.
    Thanks

    Hi,
    the creative cloud application gives me the same message, the problem is that it doesn't identify the number of the error, it only appears the message as the photo of Lukasm12649297.
    I also tried to reinstall the creative application and it didn't work.
    Could somebody please help me fix this?
    Thanks

  • I cannot download Lightroom CC because it does not show up  on my Creative Cloud Application Manager. How do I fix this?

    I cannot download Lightroom CC because it does not show up  on my Creative Cloud Application Manager. How do I fix this?
    I have Windows 8 and am currently using the entire Adobe Suite Package for my account.

    do you have a 64 bit os?

  • Creative Cloud application won't open downloads

    I'm trying to download the 30 day trial run for Adobe Photoshop but the Creative Cloud application just keeps loading- it's been almost an hour. Why isn't anything happening?

    Jeff, OK, I'll reinstall - it'll probably have to wait till next month, because of my bandwidth allowance, but I can live with that.
    Regarding the other error, I didn't give enough information, sorry: after I installed InDesign and PS, I started them up and got a prompt from the CC app to fill in some details on the Adobe website. So I filled them in and got that error, no matter what I tried. If I clicked "Use the above address", it returned to the page with the form anyway.
    Edited to add: I logged in again this morning and found the "My Information" page on the Adobe website -  it's not complaining about the address now. I don't know if it means the problem went away or it's a different page (it looks different), but everything seems to be working at the moment.

  • I cannot install Creative Cloud or download new CC applications. What is the fix?

    I cannot install Creative Cloud or download new CC applications. What is the fix?

    I am on Windows 7 - 64bit.
    I can not download the new Creative Cloud App from online in the Download Center.
    When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
    I was able to install most of my CC applications through the Adobe Application Manager.
    I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
    If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
    When I click the yellow error sign it gives me a web page with the following message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 5 error(s)
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS.   Verify that you have access to that directory.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS.   Verify that you have access to that directory.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

  • Download CS6 Creative Cloud applications

    Where are the download buttons for the Creative Cloud applications of CS6?

    That helps. The point is, there are two separate utilities using the identical names "Adobe Application Manager." AAM had launched itself a few times to prod updates. I assumed that's where I would add apps. Frustration ensued. That's when I dug in.
    Mind you, I launch apps via keyboard, recent app lists et al. The alias is invsible to my routine. There are 36 items in my Applications folder starting with "Adobe."
    Just wishing to cue you on a potential user-confuser.
    To switch topics, here's an even more critical question: what font is used in this forum? It's a superb webfont.

  • If I upgrade my computer can I remove downloaded Creative Cloud applications and re-install them?

    I plan to upgrade by primary computer later this year.  If I download Creative Cloud applications now can I later remove them and re-install them on the new computer?

    Sounds like we have to deactivate:
    1. one application at a time [in CS5.5 I can uninstall & deactivate multiple applications, which is much more convenient]
    2. deactivation must be done on the physical computer which hosts the application instance.
    Is this true?
    Feature Request: remote deactivation of applications by informing adobe to deactivate while logged in on adobe account.  This cleanly solves two problems:
    1. forgetting to deactivate s/w prior to scrubbing a computer which is leaving service
    2. needing to run on a third computer w/o violating the adobe license. [several people have posted queries about this because they have a desk computer and two laptops or are temporarily using someone else's computer]

  • Adobe Creative Cloud applications

    Has anyone else had trouble with downloading the Adobe Creative Cloud applications? I got everything I needed onto my iMac with no problem; now I want to get the programs onto my MacBook Pro, but I can't sign in with my ID on Adobe's website from my MacBook -- it says:
    "The Adobe ID and/or password provided does not appear to be valid. Please try again."
    I checked my ID and password countless times; I'm entering it in correctly.
    Argh! Things of this nature NEVER go smoothly for me.   Any ideas?? Thanks in advance!
    Wendy

    OMG... I feel like a dork. All I did was forget a period in my email address.
    Jeez... I think I need to go to bed and call it a day. *LOL*
    Anyways, thanks for looking guys!
    W

  • LR not showing up in Creative Cloud to download

    Hi,
    I recently had to re-load Mountain Lion on my iMac and consequently I need to re-download LR and PS again. When I load the Creative Cloud to download, these two and others are not showing up and there to download. Any ideas? I have the teacher/Student addition.
    Thanks for the help.
    Kindly,
    Nicole

    Ok then please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  You should then be able to reinstall Photoshop Lightroom 5.6 through the Creative Cloud Desktop application.  You can find details regarding the update process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I am unable to install my Creative Cloud applications

    To add to the confusion: I have the full Creative Cloud installed since its first inception in 2012 and I'm a paying member. Now I cannot install lightroom or any other program that I should be able to install according to the downloadcentre, the AAM just doesn't want to install them whatever I try. I even tried yelling very loud and expressing my discomfort in very explicit terms but as usual it just did nothing. So now I'm asking you, dear adobe servicecenter, can I please get a program that actually gives me what I pay for?
    Windows 7 x64 -32 GB memory, some 11 TB diskspace and adminrights granted to the AAM.

    Wiko1967 it sounds like you are clicking download on the download center page at https://creative.adobe.com/.  Please try using a different browser and try again.  You should be prompted to download and install the Adobe Creative Cloud application.
    You can find more details on how to install your applications at http://forums.adobe.com/thread/1234831.

  • Creative Cloud Desktop download utility running on Mac 10.8 fails to show apps/install apps

    After purchasing subscription, downloading and installing the Creative Cloud Desktop Version (2.0.0.183) utility, I am unable to install a single app. When on the 'App' screen a spinning circle appears. I have tried reinstalling the Creative Cloud Desktop Utility many times, spoken with chat member who suggested deleting a database file in the OOBE folder, then restarting computer—none of these have worked. I have been struggling with this for over 5 hours, trawling forums with little success. I also have older versions of Adobe software (ie CS4. CS5, CS5.5 and CS6 which I do not want to delete).
    I am running a Mac system 10.8, have 50 Gb drive space available and 32 Gb of ram.
    Welcome any help as I purchased software subscription I cannot use.
    Thanks

    KlippyKlein it sounds like you have archived the Opm.db file located in /Users/<UserName>/Library/Application Support/Adobe/OOBE is this correct?
    If so can you also try renaming the Library/Application Support/Adobe/OOBE to OOBE_Old.  Once this is done please reinstall the Creative Cloud application from https://creative.adobe.com/.

  • Creative Cloud Application Manager error/unable to update Lightroom

    I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues. 
    I ran the update this morning when I heard that camera raw had been updated.  The updated completely successfully for camera raw. 
    AAM is showing that my current version of Lightroom is 4.4.  When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available.  I checked the application manager in OSX and it shows that the current version is indeed still 4.3. 
    Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4.  Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
    I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
    Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
    My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

    Thanks for the reply. 
    To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager.  Which is downloading the 427MB file from the Adobe website and installing/updating?
    I just want to verify before I do this and it causes future conflicts with my subscription and future updates. 
    Thanks for the help.

  • Installing Creative Cloud applications from shared windows folder.

    Hello.
    I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
    This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive.

    Hello.
    I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
    This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive.

  • Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    It's not launched from the CC app.
    If you have Windows, look under Program Files\Adobe\Photoshop CC
    If you have a Mac, look in the Application Folder > Photoshop CC

  • When I open my Creative Cloud application it not run?(Windows 8.1)

    When I open my Creative Cloud application it not run... I can't download Photoshop CC trial.
    How to fix it?
    OS:Windows 8.1
    (Sorry,My English is pretty basic)
    thanks!!!

    Hi BeetleFans,
    Could you please tell me the error message you get?
    Also, which OS are you using?
    -Ankit

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