Creative Cloud application loses touch. Lightroom disappearing.

I have Photoshop + Lightroom plan on CC. I usually sleep my Mac (10.9.3) on nights. Sometimes after waking computer, the CC application doesn't show Lightroom anymore, not as installed and not installable. Lightroom is installed and working. Quitting CC and starting it again usually sorts this out, and Lightroom appears in CC again. Is there a way Adobe could make CC refresh itself automatically, without quitting it? When 2014 versions of CC apps were published, the CC didn't show updates until I restarted it. I just uninstalled old Photoshop CC, but CC app is still showing it as installed. If this can't be done automatically, maybe a button in CC that would force it to refresh, restarting it regularly isn't what it supposed to be.

Thanks for the reply. 
To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager.  Which is downloading the 427MB file from the Adobe website and installing/updating?
I just want to verify before I do this and it causes future conflicts with my subscription and future updates. 
Thanks for the help.

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    Thanks for the reply. 
    To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager.  Which is downloading the 427MB file from the Adobe website and installing/updating?
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    Thanks for the help.

  • Creative cloud applications doesn't start at all.

    hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.
    since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)
    Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.
    What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?
    thanks.
    oobelib.log
    01/31/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Could not find license from which to get user data
    01/31/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | No value for key [PersonGUID] in user dictionary.
    01/31/14 11:25:39:384 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
    01/31/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
    01/31/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
    01/31/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
    01/31/14 11:25:39:386 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | Dominance list found
    01/31/14 11:25:39:387 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read value for key [RememberedSerial] in hive [V7{}CreativeCloudEnt-1.0-Win-GM{|}fr_FR] from cache : 769
    01/31/14 11:25:39:393 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | Remembered SN against dominating hive found
    01/31/14 11:25:39:393 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | No hint serial, returning first remembered serial
    01/31/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : Updating remembered SN record
    01/31/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | LEID for RememberedSN =V7{}CreativeCloudEnt-1.0-Win-GM, Locale=ALL
    01/31/14 11:25:39:394 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
    01/31/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
    01/31/14 11:25:39:395 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
    01/31/14 11:25:39:395 | [INFO] |  |  |  | OOBELib |  |  | 5556 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
    01/31/14 11:25:39:395 | [INFO] |  |  |  | OOBELib |  |  | 5556 | GetAMTConfigPathForLEID : Payload Code found, retrieving
    01/31/14 11:25:39:395 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | SLConfig for LEID not found
    01/31/14 11:25:39:396 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | SLConfig for LEID not found
    01/31/14 11:25:39:396 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]
    01/31/14 11:25:39:396 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Getting license duration from product config return "Runtime Failure: Cannot Read Config File (130:10)".
    01/31/14 11:25:39:396 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType : Remembered SN not valid for associated LEID, get driver's limited grace SLR duration
    01/31/14 11:25:39:396 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT\SLConfig.xml]
    01/31/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
    01/31/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Total License Duration is : 7
    01/31/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | License Duration Left is : -1
    01/31/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SN has been successfully validated online
    01/31/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [DelegateGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
    01/31/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [OwnerGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
    01/31/14 11:25:39:398 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
    01/31/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [STORE_URL] in hive [Illustrator-CS7-Win-GM] in master : 10
    01/31/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [ENABLE_EEP_SIGNIN] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
    01/31/14 11:25:39:398 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : Detected configuration REG_SERIAL_OVERRIDE : Suppress
    01/31/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [REG_TRIAL_OVERRIDE] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
    01/31/14 11:25:39:399 | [INFO] |  |  |  | PCDUtility |  |  | 5556 | IsRegistrationSuppressed : checking reg suppression using payloadcode {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}
    01/31/14 11:25:39:399 | [INFO] |  |  |  | PCDUtility |  |  | 5556 | IsRegistrationSuppressed : registration is suppressed
    01/31/14 11:25:39:399 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Could not find license from which to get event
    01/31/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read value for key [LimitedGraceConsumed] in hive [Illustrator-CS7-Win-GM{|}LGC] from cache : 769
    01/31/14 11:25:39:399 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
    01/31/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [IsRedeemedThroughPOSA] in hive [916387098118488076034526] in cache : 519
    01/31/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [Illustrator-CS7-Win-GM] in hive [FA_Set] in cache : 519
    01/31/14 11:25:39:399 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : FA_Set Not Found
    01/31/14 11:25:39:399 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : Repairing Dom List for Illustrator-CS7-Win-GM
    01/31/14 11:25:39:399 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
    01/31/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Could not find license from which to get user data
    01/31/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | No value for key [LEID] in user dictionary.
    01/31/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | No value for key [DLIST] in user dictionary.
    01/31/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | No value for key [PRECEDENCE] in user dictionary.
    01/31/14 11:25:39:400 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : LEID DOMLIST PID Empty!
    01/31/14 11:25:39:400 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : WF is First_Launch
    01/31/14 11:25:39:400 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Syncing to license store...
    01/31/14 11:25:39:401 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Found server mkey.
    01/31/14 11:25:39:406 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Loading license references...
    01/31/14 11:25:39:407 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Found 1 license file(s)
    01/31/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Parsing license file [30826573.lic] succeed.
    01/31/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License store synchronization took 8.2 ms and succeed.
    01/31/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
    01/31/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : License not found, check if imaging scenario
    01/31/14 11:25:39:408 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | No value for key [LEIDLocForType2A] in hive [916387098118488076034526] in cache : 519
    01/31/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : Could not find effective licensing LEID
    01/31/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType : Returning EULA path from amtlib xml
    01/31/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | LEID=Illustrator-CS7-Win-GM
    01/31/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELib CheckWFType ENDED
    01/31/14 11:25:39:416 | [INFO] |  |  |  | OOBELib |  |  | 5556 | *************OOBELib Session Starts*************
    01/31/14 11:25:39:416 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Version 7.0.0.252,7.0
    01/31/14 11:25:39:416 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
    01/31/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | (re)load Local Dispatch Table status-[0].
    01/31/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope : [2]
    01/31/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Setting scope to GM
    01/31/14 11:25:39:417 | [INFO] |  |  |  | OOBELib |  |  | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) initializing session...
    01/31/14 11:25:39:440 | [ERROR] |  |  |  | OPMWrapper |  |  | 5556 | Failed in getting value for key in OPMGetValueForKey
    01/31/14 11:25:39:440 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Failed to get Proxy username in OPM DB
    01/31/14 11:25:39:442 | [INFO] |  |  |  | AXFBLicensing |  |  | 5556 | All function pointers successfully retrieved
    01/31/14 11:25:39:445 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData()
    01/31/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData():mBonusLaunchCode not found
    01/31/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData():mLastKnownServerTime not found
    01/31/14 11:25:39:446 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to get enigma data from hive : 519
    01/31/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Running in App context
    01/31/14 11:25:39:458 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
    01/31/14 11:25:39:458 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | (re)load Local Dispatch Table status-[0].
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope : [2]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Setting scope to GM
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | EndPoint requested: [Analytics]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Length of the URL: [51]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Returning from getEndpointAddr: [0]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | EndPoint requested: [Analytics]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Length of the URL: [51]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]
    01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Returning from getEndpointAddr: [0]
    01/31/14 11:25:40:023 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD STARTED
    01/31/14 11:25:40:023 | [DEBUG] |  |  |  | ServiceLoader |  |  | 5556 | looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
    01/31/14 11:25:40:023 | [DEBUG] |  |  |  | ServiceLoader |  |  | 5556 | Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
    01/31/14 11:25:40:024 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD ENDED
    01/31/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD STARTED
    01/31/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD ENDED
    01/31/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
    01/31/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | *************OOBELib Session Ends*************
    01/31/14 11:25:40:027 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
    01/31/14 11:25:40:027 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
    01/31/14 11:25:40:033 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Service destruction took 6.0 ms and succeed.
    01/31/14 11:25:40:033 | [INFO] |  |  |  | OOBELib |  |  | 5556 | *************OOBELib Session Ends*************
    amt3.log
    01/31/14 11:25:37:570 | [DEBUG] |  |  |  | PCDService |  |  | 5496 | Failed to get enigma data from hive : 519
    01/31/14 11:25:37:581 | [DEBUG] |  |  |  | PCDService |  |  | 5496 | No value for key [ADOBEID] in hive [916387098118488076034526] in cache : 519
    01/31/14 11:25:37:581 | [INFO] |  |  |  | AMT |  |  | 5496 | Running in PROV_APP
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value WorkFlowType [SilentActivator]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value SubWorkFlowType [First_Launch]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ShowEULA [false]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value TrialGrace [30]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value TrialLeft [-1]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value BuyURL [http://www.adobe.com/go/buy?]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value LaunchMode [prechrome]
    01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AdobeIDCreated [false]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppName []
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppRunningLEID [Illustrator-CS7-Win-GM]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppDriverLEID [Illustrator-CS7-Win-GM]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppLicensingLEID [Illustrator-CS7-Win-GM]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppRunningLocale [fr_FR]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppListOfLocales [fr_FR{|}fr_CA]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppProcessID []
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ProductID []
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ProductVersion [0.0]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value Platform []
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppLicensingAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppEULAFolderPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Legal]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value TrialExpired [0]
    01/31/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppSerialNumber [916387098118488076034526]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value AppTrialSerialNumber [916387098118488076034526]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value NoTrial [0]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value UpgradeCheckRequired [0]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value BonusLaunchCode []
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value HasSAASBit [0]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ForcedActivation [0]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr?&source=PCSTHX]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value ClaimSource [nag_trial]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Key Value HasSubscriptionBit [0]
    01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496 | SilentActivator
    01/31/14 11:25:37:587 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Silent Activator
    01/31/14 11:25:37:587 | [INFO] |  |  |  | uiswitch |  |  | 5496 | Launched
    01/31/14 11:25:37:587 | [ERROR] |  |  |  | AMT |  |  | 5496 | Licensing has been refused.  Application must exit.
    01/31/14 11:25:37:587 | [INFO] |  |  |  | AMT |  |  | 5496 | Starting Data Collection for SWTag_Init()
    01/31/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496 | DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM;outMappedLEID =  Illustrator-CS7-Win-GM, unused =
    01/31/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496 | DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD};driverPayloadCode =  {F2321021-08A2-44D6-B1DF-BDB415F23EC3}
    01/31/14 11:25:37:588 | [DEBUG] |  |  |  | PCDService |  |  | 5496 | Failed to read value for key [] in hive [Illustrator-CS7-Win-GM] from master : 4
    01/31/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496 | SWTag_Init() Tags Arguments ; Illustrator-CS7-Win-GM;
    01/31/14 11:25:37:593 | [INFO] |  |  |  | performance |  |  | 5496 | AMTObtainProductLicense took 177.889618 ms
    PDApp.log
    01/31/14 11:25:37:763 | [INFO] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Considering following LEID for applet version switching : Illustrator-CS7-Win-GM
    01/31/14 11:25:37:764 | [WARN] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Dynamic XML Not Found
    01/31/14 11:25:37:765 | [ERROR] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Received Serial : 916387098118488076034526
    01/31/14 11:25:37:767 | [ERROR] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Unable to fetch enigma data
    01/31/14 11:25:37:767 | [ERROR] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Product not running under subscription
    01/31/14 11:25:37:767 | [INFO] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Detected identifier in LEID: CS7
    01/31/14 11:25:37:767 | [INFO] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Detected identifier in LEID: CS7
    01/31/14 11:25:37:767 | [INFO] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Detected identifier in LEID: CS7
    01/31/14 11:25:37:767 | [INFO] |  | ASU | ProvSwitcher | ProvSwitcher |  |  | 5556 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.0
    01/31/14 11:25:37:767 | [WARN] |  | ASU | PDApp | PDApp.AppletManager |  |  | 5556 | Unable to get the applet switching info... Response is: 8
    01/31/14 11:25:37:778 | [INFO] |  | ASU | PDApp | PDApp |  |  | 5556 | DWA AppletID argument not specified on command line. Trying to find the existing instance
    01/31/14 11:25:37:778 | [INFO] |  | ASU | PDApp | PDApp |  |  | 5556 | This is the first instance so creating a thread for listening to the created pipe
    01/31/14 11:25:37:779 | [INFO] |  | ASU | PDApp | PipeThread |  |  | 5580 | Pipe thread started
    01/31/14 11:25:37:779 | [INFO] |  | ASU | PDApp | PDApp |  |  | 5556 | Starting AsyncMessageProcessor

    Hi erastyle,
    Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.
    Windows:
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities
    Once downloaded please follow this KB article to use the Tool.
    http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
    Please let us know if it helps.
    Regards,
    Abhijit

  • I am unable to install my Creative Cloud applications

    To add to the confusion: I have the full Creative Cloud installed since its first inception in 2012 and I'm a paying member. Now I cannot install lightroom or any other program that I should be able to install according to the downloadcentre, the AAM just doesn't want to install them whatever I try. I even tried yelling very loud and expressing my discomfort in very explicit terms but as usual it just did nothing. So now I'm asking you, dear adobe servicecenter, can I please get a program that actually gives me what I pay for?
    Windows 7 x64 -32 GB memory, some 11 TB diskspace and adminrights granted to the AAM.

    Wiko1967 it sounds like you are clicking download on the download center page at https://creative.adobe.com/.  Please try using a different browser and try again.  You should be prompted to download and install the Adobe Creative Cloud application.
    You can find more details on how to install your applications at http://forums.adobe.com/thread/1234831.

  • Just updated via the creative cloud app and now lightroom won't even load.

    As the title states:
    I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
    Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
    Installed new version and it won't load.
    Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
    Thankyou in advance,
    Matt

    Moderator:
    Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
    I didn't see that before writing this post.

  • What is the difference from the creative cloud and having the lightroom and Photoshop?

    what is the difference from the creative cloud and having the lightroom and Photoshop?   I thought i was purchasing the lightroom and photoshop, but now I'm not sure that i got the right product because it only says i have creative cloud. Is there a way to change products without penalty

    Hi Jessica,
    The creative cloud complete plan has all the applications including Lightroom and Photoshop and there is a Photography plan which only includes Photoshop and Lightroom.
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    For switching the plan, please contact the support through call/chat:
    Contact Customer Care
    Regards,
    Sheena

  • Just purchased 1 year prepaid Creative Cloud Photography Plan and Lightroom saying "  Develop Module is Disabled "  What do I need to do to activate the full program?

    Hello,  I just purchased 1 year prepaid Creative Cloud Photography Plan and Lightroom saying "  Develop Module is Disabled "  What do I need to do to activate the full program?

    Are you signed into the creative cloud application manager?
    Did you install Lightroom from the creative cloud application manager?

  • Porque en el creative cloud no esta el lightroom?

    Porque en el creative cloud no esta el lightroom? No lo encuentro por ningun lado

    follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed
    if that fails to solve your problem, uninstall everything cc, clean a and reinstall per -  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • New Software Available via your Creative Cloud Application

    If you haven't noticed / been notified already, there are new (2014) applications available for download via your Creative Cloud application.
    Note that the Photoshop CC (2014) is not a direct update to your existing Photoshop CC installation, but rather a separate application to install that can coexist with your existing Photoshop CC (and CS6) installations.
    NOTE:  If you have a Windows 64 bit system, the 32 bit Photoshop CC (2014) is no longer installed via the Creative Cloud application.  However, you may want to download and install it separately in order to be able to continue to use older 32 bit-only plug-ins.  If that's the case, you can find a separate installer for 32 bit Photoshop CC (2014) here:
    Adobe - Photoshop : For Windows
    -Noel

    Yes however as soon as the Photoshop15 7  Zip file was extracted it was deleted before I could clone it. So I now do not have a stand alone installer for Photoshop version 15.  About Photoshop shows version 2014.0.0  only a 64Bit version was installed.  I have only run one  script and  edited my  Photoshop preferences.  It migrated my presets not my preference. Adobe still defaults interpolation to Bicubic Automatic which is a bad default.  Other setting also need to be made for scratch space a display resolution. There is a new experimental preference Tab that you get access denied from Adobe web site when you try the get more info button in it. There seem to be touch support for Windows 8 OS users  and UI scaling 200% for high resolution displays for windows users. Both Platform so 3D Printing update. The Adjustment panel still has the bad option that can cause Photoshop operation to be inconsistent. The Adobe learn and support site is locked down in maintenance.
    However I now have a version of Photoshop install that has never crashed on me.  How long will the stat that way???

  • I have a macbook pro and my creative cloud application wont launch any more.

    My creative cloud application does not launch properly any more.
    I have tried uninstalling and reinstalling.  I have tried reinstalling it from a different root account.
    nothing works.  The creative cloud app starts and then disappears from the menu bar.

    Peteruprecht I would recommend trying the suggestions offered in Re: Yosemite Creative Cloud crash.

  • Adobe Creative Cloud applications

    Has anyone else had trouble with downloading the Adobe Creative Cloud applications? I got everything I needed onto my iMac with no problem; now I want to get the programs onto my MacBook Pro, but I can't sign in with my ID on Adobe's website from my MacBook -- it says:
    "The Adobe ID and/or password provided does not appear to be valid. Please try again."
    I checked my ID and password countless times; I'm entering it in correctly.
    Argh! Things of this nature NEVER go smoothly for me.   Any ideas?? Thanks in advance!
    Wendy

    OMG... I feel like a dork. All I did was forget a period in my email address.
    Jeez... I think I need to go to bed and call it a day. *LOL*
    Anyways, thanks for looking guys!
    W

  • Unable to install Creative cloud applications

    I just installed Mavericks on a iMac 21.5 2.8 Quad I7 computer. I also tried to install Adobe Creative cloud application and it errors out everytime.
    The error code is as follows_
    Exit Code: 7 please see specific errors below for troubleshooting. For example, ERROR: DF024
    error(s) Payload: adobeColorCommonSet CMYK CC 5.0.0.0
    Unable to preserve original file at "/Library/Colorsync/Profiles/Profiles" (seq 21)
    Anyone know how I can fix this?
    Thanks
    KW

    Perhaps something is either corrupted or off on permissions?
    Try running repair of permissions and see if it goes OK after that.

  • Creative cloud application does not start on mac 10.9.3

    Hi,
    I am trying to install the creative cloud application on my mac. Installation goes fine but afterwards CC refuses to start correctly and just sits there and I see the blue spinning wheel and that is mainly it. I can let it sit there for hours but the state will not change. I tried re-installing, re-starting multiple times. I tried to install it on my main macbook pro and my mac mini but the results are the same.
    I found somewhere in the forum a link saying to delete the opm.db file from ~/Library/Application Support/Adobe/OOBE/ folder but that also did not yield any change in behavior.
    I am a bit running out of ideas. Any suggestion how I can resolve this issue?
    Regards,
    Simon

    Strange indeed suddenly it works. However the CC version remains unchanged. Looks like some server was maybe not available yesterday so it could not connect or log on. This does not shed a good light on the reliability. Let's see if it happens again during my trial period.
    Simon

  • I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

    I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

    This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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