Creative Cloud application won't launch

Hi there
I have re-installed your application 4 times now and have followed instructions to delete a file from my computer as well. This is now my 5th attempt and it still won't work......really!!! Can you please tell me what to do to fix this problem?
Not funny when you are paying good money to access software and then it doesn't work.
Thanks

Hi fancypride,
Please follow the steps
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please let us know if this was helpful
Regards

Similar Messages

My Creative Cloud App won't launch

My Creative Cloud App won't launch I'm seeing other posts of the same problem that are unanswered. Is there an issue with cloud today?

I'm having a similar problem. CC is greyed out and has no content when selected, meaning I have no access to my type kit font library. I've uninstalled CC and reinstalled CC. I've followed another course of action which is to trash the opm.db file (username > Library > Application Support > Adobe > OOBE > opm.db) which was advised from another forum, followed by a reinstall again. No joy... any help would be much appreciated

Can't attempt the "crash on launch" fix because Creative Cloud itself won't launch...

Running Mac OS X Lion on a 2011 MacBook Pro.
Not only won't any of the apps launch, nothing appears in my menu bar, and the uninstaller won't run either... tried quitting all processes in Activity Monitor and relaunching... no dice.
Also, the Application Manager has attempted to launch itself several times but just hangs and never does anything.
Any suggestions?

Ok ADI-Dallas I would recommend either completing the following steps or contacting our support team to work with them directly. The steps I am providing are a bit more generic but should give you the greatest chance of success at resolving your current difficulties.
Attempt to run all available uninstallers in Applications/Utilities/Adobe Installers
Run the CS Cleaner Tool to remove any remaining installation settings - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Archive the Library/Application Support/Adobe/OOBE folder by renaming to OOBE_OLD
Reinstall the Adobe Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
Step 4 may not be necessary but since it is unlikely that any of the uninstallers will function it is best to help ensure that this folder, and the files contained within, will not prevent a successful future installation.

Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
Is there a bug with the latex version of CC? This problems has only recently occurred.
I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
Thanks for any help anyone can provide.
Regards
Pete

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Creative Cloud application won't open downloads

I'm trying to download the 30 day trial run for Adobe Photoshop but the Creative Cloud application just keeps loading- it's been almost an hour. Why isn't anything happening?

Jeff, OK, I'll reinstall - it'll probably have to wait till next month, because of my bandwidth allowance, but I can live with that.
Regarding the other error, I didn't give enough information, sorry: after I installed InDesign and PS, I started them up and got a prompt from the CC app to fill in some details on the Adobe website. So I filled them in and got that error, no matter what I tried. If I clicked "Use the above address", it returned to the page with the form anyway.
Edited to add: I logged in again this morning and found the "My Information" page on the Adobe website - it's not complaining about the address now. I don't know if it means the problem went away or it's a different page (it looks different), but everything seems to be working at the moment.

Creative Cloud application won't install in the right disk

Hello,
I rencently downloaded Creative Cloud for Desktop and, when I'm trying to install Lightroom 5 to my secondary hard drive (D:), Creative Cloud ignores the setting and goes to the C: drive location (which is an almost full SSD).
Is there any way to force the download to my other drive as it seems CC don't care about its preferences?
OS : Windows 8 Pro x64 with Media Center

Jeff, OK, I'll reinstall - it'll probably have to wait till next month, because of my bandwidth allowance, but I can live with that.
Regarding the other error, I didn't give enough information, sorry: after I installed InDesign and PS, I started them up and got a prompt from the CC app to fill in some details on the Adobe website. So I filled them in and got that error, no matter what I tried. If I clicked "Use the above address", it returned to the page with the form anyway.
Edited to add: I logged in again this morning and found the "My Information" page on the Adobe website - it's not complaining about the address now. I don't know if it means the problem went away or it's a different page (it looks different), but everything seems to be working at the moment.

I have a macbook pro and my creative cloud application wont launch any more.

My creative cloud application does not launch properly any more.
I have tried uninstalling and reinstalling. I have tried reinstalling it from a different root account.
nothing works. The creative cloud app starts and then disappears from the menu bar.

Peteruprecht I would recommend trying the suggestions offered in Re: Yosemite Creative Cloud crash.

Adobe Creative Cloud crashes immediately on launch, won't run on a new iMac 5K / Yosemite.

Adobe Creative Cloud installer (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) crashes immediately on launch, so I can't install CC on a new iMac 5K running Yosemite. Launching the app to fetch the rest of the CC programs crashes, saying "Creative Cloud quit unexpectedly."
I have an old CS3 Photoshop install, a newish Lightroom install, and now I need to install Premiere from my work Adobe ID. I think this may be the crux of the problem. If the CC Cleaner app worked as advertised, I could wipe the old Photoshop install and just use the new CC Photoshop and everything would be cool, but the CC Cleaner doesn't work. It looks like it works, but the problem persists. In fact, Adobe support told me via twitter that Adobe's installer basically doesn't work on migrated Macs (new Macs where old data has been set up from backups). They called it an OS conflict, but I pointed out that everything else works, so it's pretty much Adobe's conflict.
It seems like a permissions issue, and Adobe thinks it's a permissions issue blocking the ACC applet, yet I've repaired HD permissions and did Disk Repair, run Adobe's CC Cleaner multiple times, attempted to install CC in another admin account on the machine, attempted to install CC from Root, and repeated all this after reinstalling OS X via rebooting with Cmd+R, always end with the same result: Creative Cloud quit unexpectedly.
They also suggested I install on a clean disk, one that hasn't been migrated. To do that, I supposed I have to bring it back to Apple, since I have neither a Yosemite install disc, nor a drive to put one in.
I found an article called "CC applications close immediately after launch" but this tip doesn't work because Creative Cloud applet is the app I can't launch.
https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
They sound like they're trying to help, but the responses sound like utter BS, and, like the support website, i'm going around in circles. I'm sure I'm not the only person who's had this problem, right? RIGHT?? I'm sure the answer is buried here someplace...
Thanks in advance!

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Creative cloud applications keep asking me to login every time I launch an application

Creative cloud applications keep asking me to login every time I launch an application on a same machine.
How to solve this problem?
Windows 7 Professional.

Or it could be patially related to typical pains when a company makes an enormous transition like this. Ironcially, just as i said in my post, my issue resolved the next day.
Listen, I undertstand the concern and certainly the frustration. I spend nothing short of 14 hours per day with Adobe apps open. primarily After Effects, Photoshop and Illustrator. I know the hassle and I know the frustration of constantly having to sign back in, which i did for a bit too. But it's just a little melodramatic when people make idle threats they aren't going to follow through with anyway, about using a product that does what this does, and is such an enormous productivity tool that people say silly things. that's what I'm referring to. If you're going to choose an entire platform different than Adobe becuase theyr'e having issues on a brand new method of service and delivery you're an idiot anyway. Wouldn't you agree that the statements of ' i don't have time to test something' are a litle ridiculous? name any product, or purchase in any part of your life that has never failed at anything? and then saying thigns like it's suddenly an unstable environment, when the problem they're complaining about (and the complaint of course it legitimate) has absolutely nothing to do with the stability of the product?
it's the overblown, silly statements that make people look foolish, do nothing to help the issue, and offer nothing that crack me up. When I read someone saying things like that i pretty much ignore anything else they say because reason isn't something they are using at that point anyway.
See what you said? that has nothing to do with anyone I'm talking about. You made a valid point, didn't make silly comments like what I'm referring to. you said something I don't agree with, but you dind't go overboard and get all dramatic about it. I don't agree that it's an ongoing degredation of their rep. there is nobody even remotely close a valid competitor out there for this in the first place (depending on what software yoiu're referring to, but since we're in the CC forum i assume that's what you mean). The fact is, their reputation is so strong, no other software company can even compete. But even so I still see progress and innovation. Intel had a cushion with no competitor at one point, then AMD came in, and if you notice, within a couple years of AMD getting very popular, Intel started releasing their upgraded technology in less than a third of the time. But I don't think I see that laziness from Adobe. I don't honestly know that the reason is they moved to a subscription based environment but I know that almost all big software companies are at leasdt considering it. heck Microsoft was talking about changing their licensing and doing it the same way. And it's not for greed I'd guess, it's to comabt theft. At least that's my guess, i have no idea, but i don't believethat it's done and they would change their entire business model for a reason lefss important.
While we're on that topic I'd like to point out i bet this new process makes an enormous dent in the piracy, at least short term, so for me I applaud it. because when so many people steal the software, it means people like me, and i assume you, pay much higher prices for our legit licenses. So anything that can be done to thwart that has my full approval. But it also just happens to have some nice benefits, in that the pricing is pretty ridiculously low IMO for the entire suite of apps for 50 bucks per month. let' be honest, anyone using them for business which is primarily what this softwre is geared to, understands that while it might seem high, it's tiny compared to the montly cost of doing business, to keep an up to date, suite full of apps that would cost thousands were it not for the subscription. I'll admit, I bought the full suite on the montly just because it made sense. And it actually paid off. Recently I had a client that desperately needed ihs forms migrated to interactive. they were word docs, excel and plain pdfs, but because I happen to have a license for Acrobat, i was able to import those into pdf files and convert them to interactive forms. Then recommend he use the online service to manage them, and frankly it paid for 6 months of licensing for 10 hours work. were it not for the subscription based licensing i'd not have even been able to offer the service because I wouldn't have paid for acrobat.
Complaining about a piece of software you buy that doesn't work in an area, regardless of where it is, makes perfect sense. But the statements I'm referring to equate to someone buying a house, finding out the key doesn't work, or the doorknob is broke, throwing their hands up and saying 'i'm finding anohter house'. it's silly, and everyone knows there's no merit to it. But i get frustrated seeing it over and over, frewquently by people that hven't even paid for the software. Sometimes I post thing I shouldn't but hey, don't we all?
I like to browse these forums becuse I'd say i've learned as much of my knowledge by reading tricks, tips and resolutions posted in forums as I did through my classes and education. That's possibly an overstatement but not by much. I do get just as frustrated at the people constantly trying to belitte the company as they do with their issues.

Creative Cloud Application Manager error/unable to update Lightroom

I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues.
I ran the update this morning when I heard that camera raw had been updated. The updated completely successfully for camera raw.
AAM is showing that my current version of Lightroom is 4.4. When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available. I checked the application manager in OSX and it shows that the current version is indeed still 4.3.
Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4. Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

Thanks for the reply.
To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager. Which is downloading the 427MB file from the Adobe website and installing/updating?
I just want to verify before I do this and it causes future conflicts with my subscription and future updates.
Thanks for the help.

I need to reinstall many Creative Cloud applications, but I am unable to do so

I need to reinstall many Creative Cloud applications, but I am unable to do so because I am told the Application Manager is damaged. I have reinstalled it, but the problem continues. Any helpful ideas? I am using MAC OS X LION Version 10.7.5
Thank you
Beth

The CC has been activated twice In the months of June & July this year. To install & activate it for third time.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree

My creative cloud files won't sync.

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
Has been working fine, up until 2/3 days ago and it just stopped working ... Help!

We should be able to resolve the file sync problem without needing to reinstall or change your user account.
Have you used any restricted characters in your file or folder names?
Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

My Creative Cloud App won´t snyc my files.

my Creative Cloud App won´t snyc my files.

jonesology,
Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at [email protected]
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Thanks,
Ben

How to revert to a previous version of any Creative Cloud application

All those users who have burned their fingers by the latest update to Illustrator 17.1, especially with respect to how the Reshape functionality works or how the Pencil tool behaves, there is a solution. After some digging around, I came across this page: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
In short, follow these steps:
1) Uninstall the application from your computer using the application’s uninstaller. If you are not aware of their location, uninstallers reside in the same folder as your application.
2) From the Creative Cloud desktop application, begin to install any Creative Cloud application by clicking the “Install” button.
3) As soon as the application indicates it is “Updating”, click the “X” to cancel the process.
4) This leaves applications at the same version when Creative Cloud was first launched.
5) Go to the product updates site http://www.adobe.com/downloads/updates.html and then install the version of the application that suits your needs.
Let's get back to our jobs with 17.0 for now till the time Adobe fixes the mess they created with some thoughtful update in the future!

I agree that the ability to move path segments freely, being able to apply Live corners to objects & on a per-corner basis (unlike the Round Corner effect) and being able to draw a straight line with the Pencil Tool (like Freehand) were always on the top of everyone's wish list for a very long time. No one is questioning that for sure. But the way it was implemented, detrimentally affecting (if I may say so) the way users would really like to work is something the griping is about. As rcraighead said, they have come at the expense of the working features.
Take the Reshape functionality. Photoshop introduced the "Constrain Path Dragging" functionality in CS6 whereby if this option is turned off - that is, path dragging is unconstrained, you get the same functionality as we presently see with the Reshape functionality in Illustrator 17.1 but if it is turned on, you get the same functionality as we were used to all along in Illustrator prior to 17.1. At least they gave the choice. But Illustrator simply abandoned the constrain path dragging functionality with the new Reshape feature in 17.1.
About the Live Corners functionality - how often does one need to apply corners to their artwork? Is it always, 100% of the time? You'd agree, No, not always. Maybe 5% (or is it 20%?). But the corner widgets are always shown when the Direct selection tool is selected. Already some users have asked 'how to hide the widget' and you've graciously answered. The point I'm making is if applying corners is not something which one does always or very rarely, why show those widgets always, by default? Obviously some smart-aleck will jump in to ridicule me & say 'hide it if you don't want to see it, it's just a click away, you fool.' or discoverability could be cited as one of the reasons but that's not the point. The other day I was doing some freeform drawing with the Pencil Tool & obviously did not need corners on those paths but on selecting the ds tool, all those widgets showed up and it was not a pretty sight.

How do I open my Creative Cloud applications

Hello,
I've downloaded PS and DW to try early this morning.
Now I want to return to the applications, opened the ADM and they appear as "install" again...
Any idea?
I'm using the free plan.
Thanks!

I have branched this out to a new discussion. If I understand your inquiry correctly you are looking to find out how to launch your Creative Cloud applications? Is this correct? Which operating system are you using?

Creative Cloud application won't launch

Similar Messages

Maybe you are looking for