Creative Cloud application won't open downloads

I'm trying to download the 30 day trial run for Adobe Photoshop but the Creative Cloud application just keeps loading- it's been almost an hour. Why isn't anything happening?

Jeff, OK, I'll reinstall - it'll probably have to wait till next month, because of my bandwidth allowance, but I can live with that.
Regarding the other error, I didn't give enough information, sorry: after I installed InDesign and PS, I started them up and got a prompt from the CC app to fill in some details on the Adobe website. So I filled them in and got that error, no matter what I tried. If I clicked "Use the above address", it returned to the page with the form anyway.
Edited to add: I logged in again this morning and found the "My Information" page on the Adobe website -  it's not complaining about the address now. I don't know if it means the problem went away or it's a different page (it looks different), but everything seems to be working at the moment.

Similar Messages

  • Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

    These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
    I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
    I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
    Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
    Is there a bug with the latex version of CC? This problems has only recently occurred.
    I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
    Thanks for any help anyone can provide.
    Regards
    Pete

    There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
    There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
    Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

  • My Creative Cloud application does not open correctly, I don't understand why ! the window open, but there is nothing inside... Why ?

    Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
    I've reinstalled but nothing change !
    Thank you for your help...

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Creative Cloud application won't launch

    Hi there
    I have re-installed your application 4 times now and have followed instructions to delete a file from my computer as well.  This is now my 5th attempt and it still won't work......really!!!  Can you please tell me what to do to fix this problem?
    Not funny when you are paying good money to access software and then it doesn't work.
    Thanks

    Hi fancypride,
    Please follow the steps
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Please let us know if this was helpful
    Regards

  • Creative Cloud application won't install in the right disk

    Hello,
    I rencently downloaded Creative Cloud for Desktop and, when I'm trying to install Lightroom 5 to my secondary hard drive (D:), Creative Cloud ignores the setting and goes to the C: drive location (which is an almost full SSD).
    Is there any way to force the download to my other drive as it seems CC don't care about its preferences?
    OS : Windows 8 Pro x64 with Media Center

    Jeff, OK, I'll reinstall - it'll probably have to wait till next month, because of my bandwidth allowance, but I can live with that.
    Regarding the other error, I didn't give enough information, sorry: after I installed InDesign and PS, I started them up and got a prompt from the CC app to fill in some details on the Adobe website. So I filled them in and got that error, no matter what I tried. If I clicked "Use the above address", it returned to the page with the form anyway.
    Edited to add: I logged in again this morning and found the "My Information" page on the Adobe website -  it's not complaining about the address now. I don't know if it means the problem went away or it's a different page (it looks different), but everything seems to be working at the moment.

  • Creative Cloud Desktop won't opening

    Hi,
    I'm having an issue with Creative Cloud Desktop ever since I updated to Yosemite. I've gone through customer support (which were useless by the way) and discovered that Creative Cloud Desktop works if I'm logged in as my Root user (System Admin) on my Mac but won't load in my normal account. I've gone through this link (Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS) that the Customer Service representative gave me. However I'm still having the problems loading App.
    Does anyone have any idea how I can fix this issue?

    >ever since I updated to Yosemite
    Did you tell Apple that their update breaks Adobe software?

  • Creative Cloud Photoshop Won't Open...???

    Getting an error message: Could not initialize Photoshop because of a program error.  Is there any way to reload the program?  Any ideas?

    use search function to find "creative cloud" program. If not, you need to download it again.

  • I installed OS x 10.10.2 update. Now adobe Creative Suite applications won't open. Prompt to download Java SE 6 runtime. Did this and still won't launch CS5?

    Went through the discussion on this at Java and Mac. Keep linking me back to the same download.
    Someone Help!

    <moved from Flash Pro CC - General to Downloading, Installing, Setting Up>
    uninstall, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Creative Cloud Apps won't open

    I have recently gotten my CC membership and got all of the programs. I am having trouble opening Premiere Pro CC (2014) and After Effects CC (2014). But I have another After Effects (from the CC trial) that opens which doesn't have (2014) in the name. Any of the programs with (2014) in their name, I can't open. I get the error, "The application was unable to start correctly (0xc000007b)."  I am running Windows 7 Professional 64 bit.

    Claym67333945 if you are able to locate any installation errors then please feel free to update this discussion.  If you are facing errors when opening the applications then I would recommend posting to the forums related to that application.  The community in those forums are getting to better be able to assist you with troubleshooting specific to the application.
    You can find a list of available forums at https://forums.adobe.com/welcome.

  • When I open my Creative Cloud application it not run?(Windows 8.1)

    When I open my Creative Cloud application it not run... I can't download Photoshop CC trial.
    How to fix it?
    OS:Windows 8.1
    (Sorry,My English is pretty basic)
    thanks!!!

    Hi BeetleFans,
    Could you please tell me the error message you get?
    Also, which OS are you using?
    -Ankit

  • Creative Cloud Apps Won't Download

    Hi everybody,
    I'm on OS X Lion and purchased a year long Creative Cloud subscription.  So, I downloaded the app installer, and installed Photoshop and Acrobat X-- it worked.  However, whenever I try to download any other applications, such as Flash for example, the download bar will go until it is almost finished, but will just stay there (I left it going overnight-- didn't help).  Does anybody know what to do?

    @tidepoolfilms - Are you still experiencing the blank page? If so please email me [email protected] with:
    Take a screen shot of what you are seeing.
    Your Adobe ID email.
    If you sign out can you see the Apps page https://creative.adobe.com/apps?
    After signing in to the Apps page, open the console. Then refresh the page and capture the console output. Here is how to get the console in the various browsers:
    Chrome: Click on the wrench icon in the top right. From the context menu choose Tools > Developer Tools. Choose the Console tab.
    Safari: First you may need to add the Developer option to your menu. From the application menu choose Safari > Preferences. Choose the Advanced tab. Check the box for "Show Develop menu in menu bar". From the application menu choose Developer > Show Error Console.
    Firefox: From the application menu choose Tools > Web Developer > Web Console.
    IE9: From the application menu choose Tools > Developer Tools. Choose the Console tab.

  • The application "Creative Cloud" can't be opened -1701

    Ran into an odd issue, the creative cloud desktop never initialized, it tried to but was never able to connect, (not an internet issue at all, just some kind of installation issue)
    So the message "the application "Creative Cloud" can't be opened -1701" when you try to open the application.
    Tried to uninstall, "unable to shutdown Creative Cloud Desktop. Quit Creative Cloud desktop and try again"
    (the application does not appear to be running because it was never fully installed)
    Attempted force quit, application does not appear in menu dialog.
    Ran activity monitor cc shows as not responding, successful force quit.
    Ran the app again, this is all it does, never loads.
    Any thoughts suggestions, I have a hammer, drill and play dough...

    Thanks for your reply, I quit the process for the adobe command, then I was able to uninstall, trying a new download now, here is the interesting thing.
    Command:         Creative Cloud
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Version:         1.6.0.393 ()
    Parent:          launchd [198]
    PID:             8005
    Event:           hang
    Duration:        1.55s
    Steps:           16 (100ms sampling interval)
    Looks like it hung itself, (Mail.app, I think is probably the issue, it suspends programs, so if adobe did not listen for that hook then it would not be able to resume, solution, quit mail.app
    Since you have to authorize the installer I would think they could look for mail.app and ask to shut it down.

  • Application creative cloud can't be opened -1712

    I am trying to change accounts for my creative cloud - so i am trying to uninstall it and then download again - is there a better way?  right now i cannot even get it to open, i get the error message "application creative cloud can't be opened -1712" can anyone help?  i just want to put my new account on my computer and take the old account off.

    Are you getting error -1712 MAC?
    If yes then open Activity Monitor from Applications/Utilities.
    Then Quit Creative Cloud process.
    Then try to launch.
    If it is not working, then restarting computer once might fix the issue.

  • Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop?

    Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop? Dont really know what to do.... First time with adobe

    Hi,
    If you are using Windows Machine, just click on Start button and start typing CC, you will see all your downloaded Creative Cloud application there.
    And in case of Mac, at the top right corner, there is a magnefying glass caled as Spotlight. Click on it and start typing CC, it will show your downloaded Creative Cloud apps, there.
    In case of further help, please contact us at: 800-443-8158 or chat with us at: http://helpx.adobe.com/contact.html
    Thanks
    Srishti A

  • How do I open my Creative Cloud applications

    Hello,
    I've downloaded PS and DW to try early this morning.
    Now I want to return to the applications, opened the ADM and they appear as "install" again...
    Any idea?
    I'm using the free plan.
    Thanks!

    I have branched this out to a new discussion.  If I understand your inquiry correctly you are looking to find out how to launch your Creative Cloud applications?  Is this correct?  Which operating system are you using?

Maybe you are looking for

  • I cannot save my work in Illustrator CC2014.1 due to an 'unknown error'. Any ideas on a solution?

    Hi there, I have produced some work in illustrator and wanting to save before I proceed but Illustrator will not allow me due to an unknown error. I have tried some ideas posted on the web (turning off the visibility of layers, saving as an EPS) but

  • Reinstatement of vendor/customer

    Hi Guru's,      Can any one tell me what is reinstatement of vendor and customer?      and also how to make autopostings for re instatement of vendor and customer      help would be appriciated. Thanks Ravi

  • Which filter to use?

    HI - I have a continous wave laser system which directs its laser output into a photomultiplier tube (used to measure the number of photons in the laser light and provide a voltage signal). This voltage signal is wired into DAQ  system and a simple p

  • Suppress default namespace in extract() function

    How can I avoid that Oracle includes the target namespace of my schema as the default namespace when using the EXTRACT function? E.g., select xmlelement("XmlData", xmlagg(extract(tx.transmission, '/Transmission/Item'))) from transmissions tx returns

  • Database copy and CLOB columns

    Hi, I have tried to copy a database to anoter. It just works fine. But, if a table has a column with CLOB datatype, the generated SQL is wrong. Example of generated SQL : insert into my_table(id, clob_col) values (1, (CLOB)); Any workaround ? Stephan