Creative cloud applications doesn't start at all.

hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.
since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)
Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.
What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?
thanks.
oobelib.log
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PersonGUID] in user dictionary.
01/31/14 11:25:39:384 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:386 | [DEBUG] | | | | OOBELib | | | 5556 | Dominance list found
01/31/14 11:25:39:387 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [V7{}CreativeCloudEnt-1.0-Win-GM{|}fr_FR] from cache : 769
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | Remembered SN against dominating hive found
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | No hint serial, returning first remembered serial
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Updating remembered SN record
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | LEID for RememberedSN =V7{}CreativeCloudEnt-1.0-Win-GM, Locale=ALL
01/31/14 11:25:39:394 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
01/31/14 11:25:39:395 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : Payload Code found, retrieving
01/31/14 11:25:39:395 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]
01/31/14 11:25:39:396 | [ERROR] | | | | SLCoreService | | | 5556 | Getting license duration from product config return "Runtime Failure: Cannot Read Config File (130:10)".
01/31/14 11:25:39:396 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Remembered SN not valid for associated LEID, get driver's limited grace SLR duration
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT\SLConfig.xml]
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | Total License Duration is : 7
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | License Duration Left is : -1
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | SN has been successfully validated online
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [DelegateGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [OwnerGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [STORE_URL] in hive [Illustrator-CS7-Win-GM] in master : 10
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [ENABLE_EEP_SIGNIN] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:398 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Detected configuration REG_SERIAL_OVERRIDE : Suppress
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [REG_TRIAL_OVERRIDE] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : checking reg suppression using payloadcode {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : registration is suppressed
01/31/14 11:25:39:399 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get event
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [LimitedGraceConsumed] in hive [Illustrator-CS7-Win-GM{|}LGC] from cache : 769
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [IsRedeemedThroughPOSA] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [Illustrator-CS7-Win-GM] in hive [FA_Set] in cache : 519
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : FA_Set Not Found
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Repairing Dom List for Illustrator-CS7-Win-GM
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [LEID] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [DLIST] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PRECEDENCE] in user dictionary.
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : LEID DOMLIST PID Empty!
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : WF is First_Launch
01/31/14 11:25:39:400 | [INFO] | | | | SLCoreService | | | 5556 | Syncing to license store...
01/31/14 11:25:39:401 | [INFO] | | | | SLCoreService | | | 5556 | Found server mkey.
01/31/14 11:25:39:406 | [INFO] | | | | SLCoreService | | | 5556 | Loading license references...
01/31/14 11:25:39:407 | [INFO] | | | | SLCoreService | | | 5556 | Found 1 license file(s)
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Parsing license file [30826573.lic] succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | License store synchronization took 8.2 ms and succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : License not found, check if imaging scenario
01/31/14 11:25:39:408 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [LEIDLocForType2A] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Could not find effective licensing LEID
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Returning EULA path from amtlib xml
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | LEID=Illustrator-CS7-Win-GM
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | OOBELib CheckWFType ENDED
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Starts*************
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | Version 7.0.0.252,7.0
01/31/14 11:25:39:416 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:417 | [INFO] | | | | OOBELib | | | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) initializing session...
01/31/14 11:25:39:440 | [ERROR] | | | | OPMWrapper | | | 5556 | Failed in getting value for key in OPMGetValueForKey
01/31/14 11:25:39:440 | [INFO] | | | | OOBELib | | | 5556 | Failed to get Proxy username in OPM DB
01/31/14 11:25:39:442 | [INFO] | | | | AXFBLicensing | | | 5556 | All function pointers successfully retrieved
01/31/14 11:25:39:445 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData()
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mBonusLaunchCode not found
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mLastKnownServerTime not found
01/31/14 11:25:39:446 | [DEBUG] | | | | PCDService | | | 5556 | Failed to get enigma data from hive : 519
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | Running in App context
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:40:023 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:024 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
01/31/14 11:25:40:027 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:027 | [INFO] | | | | SLCoreService | | | 5556 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
01/31/14 11:25:40:033 | [INFO] | | | | SLCoreService | | | 5556 | Service destruction took 6.0 ms and succeed.
01/31/14 11:25:40:033 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
amt3.log
01/31/14 11:25:37:570 | [DEBUG] | | | | PCDService | | | 5496 | Failed to get enigma data from hive : 519
01/31/14 11:25:37:581 | [DEBUG] | | | | PCDService | | | 5496 | No value for key [ADOBEID] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:37:581 | [INFO] | | | | AMT | | | 5496 | Running in PROV_APP
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value WorkFlowType [SilentActivator]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value SubWorkFlowType [First_Launch]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value ShowEULA [false]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialGrace [30]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialLeft [-1]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value BuyURL [http://www.adobe.com/go/buy?]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value LaunchMode [prechrome]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeIDCreated [false]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppName []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLocale [fr_FR]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppListOfLocales [fr_FR{|}fr_CA]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppProcessID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductVersion [0.0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value Platform []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppEULAFolderPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Legal]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialExpired [0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppTrialSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value NoTrial [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value UpgradeCheckRequired [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value BonusLaunchCode []
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSAASBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ForcedActivation [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr?&source=PCSTHX]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ClaimSource [nag_trial]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSubscriptionBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | SilentActivator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Silent Activator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Launched
01/31/14 11:25:37:587 | [ERROR] | | | | AMT | | | 5496 | Licensing has been refused. Application must exit.
01/31/14 11:25:37:587 | [INFO] | | | | AMT | | | 5496 | Starting Data Collection for SWTag_Init()
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM;outMappedLEID = Illustrator-CS7-Win-GM, unused =
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD};driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}
01/31/14 11:25:37:588 | [DEBUG] | | | | PCDService | | | 5496 | Failed to read value for key [] in hive [Illustrator-CS7-Win-GM] from master : 4
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | SWTag_Init() Tags Arguments ; Illustrator-CS7-Win-GM;
01/31/14 11:25:37:593 | [INFO] | | | | performance | | | 5496 | AMTObtainProductLicense took 177.889618 ms
PDApp.log
01/31/14 11:25:37:763 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Considering following LEID for applet version switching : Illustrator-CS7-Win-GM
01/31/14 11:25:37:764 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Dynamic XML Not Found
01/31/14 11:25:37:765 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Received Serial : 916387098118488076034526
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Unable to fetch enigma data
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Product not running under subscription
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.0
01/31/14 11:25:37:767 | [WARN] | | ASU | PDApp | PDApp.AppletManager | | | 5556 | Unable to get the applet switching info... Response is: 8
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | DWA AppletID argument not specified on command line. Trying to find the existing instance
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | This is the first instance so creating a thread for listening to the created pipe
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PipeThread | | | 5580 | Pipe thread started
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | Starting AsyncMessageProcessor

Hi erastyle,
Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.
Windows:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities
Once downloaded please follow this KB article to use the Tool.
http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
Please let us know if it helps.
Regards,
Abhijit

Similar Messages

Creative cloud application does not start on mac 10.9.3

Hi,
I am trying to install the creative cloud application on my mac. Installation goes fine but afterwards CC refuses to start correctly and just sits there and I see the blue spinning wheel and that is mainly it. I can let it sit there for hours but the state will not change. I tried re-installing, re-starting multiple times. I tried to install it on my main macbook pro and my mac mini but the results are the same.
I found somewhere in the forum a link saying to delete the opm.db file from ~/Library/Application Support/Adobe/OOBE/ folder but that also did not yield any change in behavior.
I am a bit running out of ideas. Any suggestion how I can resolve this issue?
Regards,
Simon

Strange indeed suddenly it works. However the CC version remains unchanged. Looks like some server was maybe not available yesterday so it could not connect or log on. This does not shed a good light on the reliability. Let's see if it happens again during my trial period.
Simon

Creative Cloud application will not start

Hi,
I am using an Adobe Typekit font and cannot enable it because my CC app doesn't respond.
It is just completely blank.
Does anyone no the reason for this?

Hi Dingomanne ,
Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and try to sign in.
Link to enable hidden user Library: Access hidden user library files | Mac OS 10.7 and later.
Regards,
Romit Sinha

Photoshop CC unexpectedly terminates just after startup. Other Creative cloud applications starts normally. Any sugggestions?

Photoshop CCunexpectedly just after startup. Other Creative cloud applications starts normally. I am running Windows 7 64 bit, GForce GTX670. Any sugggestions?
I've tried re installing photoshop, tablet drivers, adobe cloude, and graphic drivers. I get no error messages and when I open a file in photoshop, i can see the picture for about 3 seconds, before the program terminates, I can't find any start up log either.ava
If anyone have any suggestions to what I can do, I would gratly appriciate it.
Thank you.

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

Thanks for looking into this Jeff!
I work with an Inventory module software and is responsible for software detection across several computers. Once an updated version comes up, I update our database with latest software details to get it detected if installed on any machines.
The problem tracking updates with Desktop Creative Cloud Software are;
1)We have to have it installed with the CC applications in-order to get the notification of the latest updates and have to check everyday.
2)Only relates to the latest updates, so in-between we may miss a prior update unknowingly.Hence, the remote machines having those updates may not get detected with the software version update which would create problem in reporting.
3)For all CC products, there is no base or previous updates available for installation if we miss one.
I went through the Adobe Products Update pages [Product updates] which holds good when it comes to Acrobat and Reader software which I follow to track down any newer updates but this is inconsistent when it comes to CC products like in After Effects CC, Dreamweaver CC etc...
So overall to be very specific, is there any one channel I can follow to get the notifications only for the updates on CC products and then may be I can rely on Desktop Creative Cloud for installation if not available anywhere like in product update pages of Adobe ?
Regards,
Subrat

CC for Teams, not listing all Creative Cloud Applications

So here is my problem
Our company has just upgraded to Creative Cloud for Teams, but when I went to install the software on everyone's machines, I noticed that we were missing certain CC apps.
I also have a Standard CC license for my personal use to compare this to. Please see the attachment to show what our CC for Teams Application Manager Shows for availability.
As you can see I am missing: Edge Code CC, Edge Inspect CC & Edge Reflow CC
I also have quite a few CS6 apps still listed where there should be CC ones: Premeire Pro CS6, AfterEffects CS6, Prelude CS6 and Speedgrade CS6.
Any help would be appreciated!
Thanks

Hello BEA Marcom
I would suggest that you removed the old Adobe Applications manager. Please see the following Solutions 1 & 2 in this doc
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Then after that is complete click here to download the updated Creative Cloud application manager and install the software.
https://creative.adobe.com/products/creative-cloud
You should be able to see the missing Creative Cloud apps that you are looking for
Please let us know if this resolves your or not. Could you please take a moment to come back to this discussion and mark the "Correct" if the issue is resolved. Doing this greatly benefits your fellow users.
Thanks
Scott V

Creative cloud applications keep asking me to login every time I launch an application

Creative cloud applications keep asking me to login every time I launch an application on a same machine.
How to solve this problem?
Windows 7 Professional.

Or it could be patially related to typical pains when a company makes an enormous transition like this. Ironcially, just as i said in my post, my issue resolved the next day.
Listen, I undertstand the concern and certainly the frustration. I spend nothing short of 14 hours per day with Adobe apps open. primarily After Effects, Photoshop and Illustrator. I know the hassle and I know the frustration of constantly having to sign back in, which i did for a bit too. But it's just a little melodramatic when people make idle threats they aren't going to follow through with anyway, about using a product that does what this does, and is such an enormous productivity tool that people say silly things. that's what I'm referring to. If you're going to choose an entire platform different than Adobe becuase theyr'e having issues on a brand new method of service and delivery you're an idiot anyway. Wouldn't you agree that the statements of ' i don't have time to test something' are a litle ridiculous? name any product, or purchase in any part of your life that has never failed at anything? and then saying thigns like it's suddenly an unstable environment, when the problem they're complaining about (and the complaint of course it legitimate) has absolutely nothing to do with the stability of the product?
it's the overblown, silly statements that make people look foolish, do nothing to help the issue, and offer nothing that crack me up. When I read someone saying things like that i pretty much ignore anything else they say because reason isn't something they are using at that point anyway.
See what you said? that has nothing to do with anyone I'm talking about. You made a valid point, didn't make silly comments like what I'm referring to. you said something I don't agree with, but you dind't go overboard and get all dramatic about it. I don't agree that it's an ongoing degredation of their rep. there is nobody even remotely close a valid competitor out there for this in the first place (depending on what software yoiu're referring to, but since we're in the CC forum i assume that's what you mean). The fact is, their reputation is so strong, no other software company can even compete. But even so I still see progress and innovation. Intel had a cushion with no competitor at one point, then AMD came in, and if you notice, within a couple years of AMD getting very popular, Intel started releasing their upgraded technology in less than a third of the time. But I don't think I see that laziness from Adobe. I don't honestly know that the reason is they moved to a subscription based environment but I know that almost all big software companies are at leasdt considering it. heck Microsoft was talking about changing their licensing and doing it the same way. And it's not for greed I'd guess, it's to comabt theft. At least that's my guess, i have no idea, but i don't believethat it's done and they would change their entire business model for a reason lefss important.
While we're on that topic I'd like to point out i bet this new process makes an enormous dent in the piracy, at least short term, so for me I applaud it. because when so many people steal the software, it means people like me, and i assume you, pay much higher prices for our legit licenses. So anything that can be done to thwart that has my full approval. But it also just happens to have some nice benefits, in that the pricing is pretty ridiculously low IMO for the entire suite of apps for 50 bucks per month. let' be honest, anyone using them for business which is primarily what this softwre is geared to, understands that while it might seem high, it's tiny compared to the montly cost of doing business, to keep an up to date, suite full of apps that would cost thousands were it not for the subscription. I'll admit, I bought the full suite on the montly just because it made sense. And it actually paid off. Recently I had a client that desperately needed ihs forms migrated to interactive. they were word docs, excel and plain pdfs, but because I happen to have a license for Acrobat, i was able to import those into pdf files and convert them to interactive forms. Then recommend he use the online service to manage them, and frankly it paid for 6 months of licensing for 10 hours work. were it not for the subscription based licensing i'd not have even been able to offer the service because I wouldn't have paid for acrobat.
Complaining about a piece of software you buy that doesn't work in an area, regardless of where it is, makes perfect sense. But the statements I'm referring to equate to someone buying a house, finding out the key doesn't work, or the doorknob is broke, throwing their hands up and saying 'i'm finding anohter house'. it's silly, and everyone knows there's no merit to it. But i get frustrated seeing it over and over, frewquently by people that hven't even paid for the software. Sometimes I post thing I shouldn't but hey, don't we all?
I like to browse these forums becuse I'd say i've learned as much of my knowledge by reading tricks, tips and resolutions posted in forums as I did through my classes and education. That's possibly an overstatement but not by much. I do get just as frustrated at the people constantly trying to belitte the company as they do with their issues.

Creative Cloud Application "Download Error"

Hello,
first of all, this is a Repost the orginal Discussion is here: Creative Cloud "Download Error" message
I repost this, cause the solution which was given by one of your Staff Members did not help me..
When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."
Could somebody please help me fix this?
I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.
Thanks

Hi,
the creative cloud application gives me the same message, the problem is that it doesn't identify the number of the error, it only appears the message as the photo of Lukasm12649297.
I also tried to reinstall the creative application and it didn't work.
Could somebody please help me fix this?
Thanks

Creative Cloud application manager shows none of my installed apps

I've searched through more threads in the community than I care to remember but I'm still none the wiser ... so here goes:
I have a mix of CC apps installed (Encore CS6, Premiere CC, Photoshop CC & CC2014 and more) some for quite a while. Suddenly, a few days ago the CC apps manager decided that I have none installed. This is what I've tried so far (I'm on Win7 Ultimate 64-bit):
1) Deleted the %AppData%/Local/Adobe/AAMUpdater directory. Didn't help
2) Uninstalled and re-installed CC Desktop app. Instead of the Install button next to all the apps I now see Trial! A restart seemed to fix that but still it's pretending I have nothing installed
3) Renamed the opm.db file in %AppData%/Local/Adobe/OOBE. No change even after another re-install of CC Desktop app.
4) Quit the App Manager opened Illustrator CC 2014 and checked for Updates (this seems to fire up Adobe Application Manager but maybe not the full-blown CC desktop app, not sure).
5) Uninstalled and re-installed the CC Desktop app. Before launching it I open Encore CS6 and check for updates. When I launch the CC desktop app it now decides that it wants to install Premiere Pro CS6 for me! I disagree and close the CC desktop app.
6) I open a few more apps and check for updates. Re-open CC desktop and ... no installed app listed (but at least it doesn't try to install Premiere CS6 any more).
I noticed one thing: when I check for updates from within an app and click on Preferences from within the Adobe Application Manager window it shows me the correct list of installed applications. So the information on what apps are installed are on my stystem somewhere. Somehow, this abomination of an app that is CC Desktop can't read it.
I have read posts about the CC Cleaner tool. Don't even go there. Un-installing all my apps just to get CC desktop to work is putting the cart before the horse. Apart from the time and download allowance involved in that I also have no confidence that the CC desktop app will offer all the versions of apps other than the latest CC2014 releases. I still need Encore CS6 and I haven't tried all the 2014 versions yet on my existing projects, so I need to have the CC versions installed in parallel. After all, that was the whole point of the CC desktop app initially installed the latest release in addition of existing apps and not upgrading them.
I apologise for the somewhat lengthy post but I'm hoping it may save time in the long run.
Any suggestions gratefully received.
Many thanks

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

Creative Cloud application stay empty

My Creative Cloud application is empty
I have try the solution to delete files into C:\Users\Utilisateur\AppData\Local\Adobe\OOBE
I Works !
BUT... I don't know why, a few days/weeks later, I want to open my Creative Cloud Application again, and it's empty again... and all my fonts are unavailable under PS for exemple...
Please... is there a solution ? 4 Times in less than 4 months it's frustrating !
I'm with Windows 7 Premium Family Edition...
Thank you !

So...
For the solution number 2... remove the opm.db file i do that every 3 days approximately. I always lost all my Typekit fonts in all my CC applications because CC unplugged or I don't know what ! So I go to delete this opm.db file, but it doesn't want because it tell me that Creative Cloud is open... so I have to CTRL ALT DEL, stop the CC application, remove the opm.db file and reconnect from CC application... sooooooo frustrated and I pay more than 50 $ per month for that !
I've just tried to uninstall Creative Cloud from my Control Panel, but nothing happens (I've done that a few weeks ago and it was ok but not this time, I don't know why it jam !) I restarted my computer and try again... but same thing... now it doesn't want to uninstall CC...
Now I've just used CC Cleaner tool to uninstall/clean the Adobe Creative Cloud application... and it seems to work...
BUT... When i go on the CC Website i don't find the Creative Cloud Application to download it !
It was so easy at the beginning of Creative Cloud... but now I've got so much problems...

Reinstall a creative cloud application?

Hi all,
I had some trouble connecting my adobe account and my typekit account. Recently, I got it all sorted out, and wanted to reinstall photoshop cs6 from creative cloud. However, whenever I opened up the client (I'm on Mac OS X), I didn't see a way to uninstall photoshop.
So, I just deleted it from /Applications, thinking maybe the client programmatically looked there to see what was installed ,etc. That unfortunately didn't fix my problem, and I still need to download photoshop.
Any ideas how to reinstall it from creative cloud? I haven't been able to find a way to do so.
Thanks!

Hi,
That doesn't help with reinstalling which is what @conner actually asked.
How do you reinstall a Creative Cloud application?
The Application Manager doesn't give the option, so do you just download a new copy from the Adobe site and install?
Thanks.
Edit: Just tried to download the demo version of Acrobat X, but there's no Mac version.
Is there a Mac OS trial version of Acrobat X?No, a trial version of Acrobat X Pro for Mac OS is not available at this time.
(http://www.adobe.com/au/products/acrobatpro/faq.html)
Suggestions?

Deinstalling Creative Cloud applications before upgrading Mac OSX?

Hello, I believe that I need to deinstall my Creative Cloud applications before upgrading my Mac OSX, but my question is whether I need to deinstall each application separately, or if simply deinstalling the Creative Cloud under Adobe Installers would handle everything. And then I need to reinstall each application separately?
Thank you
Chris

Hi chris2500,
First thing that you need to do is deactivate your software from the machine. In order to do so you have to launch any CC application/ go to help and select sign out. For uninstalling the software you will have to uninstall all the apps seperately.
For installing the apps download CC desktop and start downloading. The download will proceed in a sequence.
Regards,
Romit Sinha

Adobe Creative Cloud applications

Has anyone else had trouble with downloading the Adobe Creative Cloud applications? I got everything I needed onto my iMac with no problem; now I want to get the programs onto my MacBook Pro, but I can't sign in with my ID on Adobe's website from my MacBook -- it says:
"The Adobe ID and/or password provided does not appear to be valid. Please try again."
I checked my ID and password countless times; I'm entering it in correctly.
Argh! Things of this nature NEVER go smoothly for me. Any ideas?? Thanks in advance!
Wendy

OMG... I feel like a dork. All I did was forget a period in my email address.
Jeez... I think I need to go to bed and call it a day. *LOL*
Anyways, thanks for looking guys!
W

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

I am unable to install my Creative Cloud applications

To add to the confusion: I have the full Creative Cloud installed since its first inception in 2012 and I'm a paying member. Now I cannot install lightroom or any other program that I should be able to install according to the downloadcentre, the AAM just doesn't want to install them whatever I try. I even tried yelling very loud and expressing my discomfort in very explicit terms but as usual it just did nothing. So now I'm asking you, dear adobe servicecenter, can I please get a program that actually gives me what I pay for?
Windows 7 x64 -32 GB memory, some 11 TB diskspace and adminrights granted to the AAM.

Wiko1967 it sounds like you are clicking download on the download center page at https://creative.adobe.com/. Please try using a different browser and try again. You should be prompted to download and install the Adobe Creative Cloud application.
You can find more details on how to install your applications at http://forums.adobe.com/thread/1234831.

Creative cloud applications doesn't start at all.

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