Creative cloud apps (ALL) crashing after opening

I purchased CC yesterday for a very very very time sensitive project. It crashes!!! I have tried everything that's been suggested on your website. What is wrong with the program/s? I am extremely frustrated with it.
Windows 7
Dell XPS 8500
upgraded video drivers
12 gb memory
intel core i7-3770 CPU 3.40 GHz

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • Creative cloud apps keep closing after opening

    My adobe cc apps cloes after opening them. I have tried everything on the forums, even singing out from adobe creative cloud. Photoshop, Dreamweaver, and Flash keeps closing after opening, the only one working is adobe Muse. I have purchased the adobe membership 3 days ago and i still havent be able to use them exept Adobe muse. How is that Muse works and all the others applications dont? Please help. Thanks. 

    I had the exact same issue, seems like the application can't connect to the server and just quit or crash! Any help will be appreciated, thanks!

  • Illustrator / photoshop / Creative Cloud app - all not launching

    Waited 2 hours on chat and was told "specialist team" only work weekdays - even though it says 24hrs support??
    Apps simply don't open, they launch, then that's it - they don't respond.
    Using a mac - first issue after about 2 months of everything runnning smoothly.
    AE launches and runs fine.

    Hi Anthony,
    Since removing the opm.db file and signing out/ in did not work. I would suggest that you use the Adobe Clean tool to remove the software and reinstall.
    Make sure your computer can still access the adobe servers. Check the hosts file.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Here is a link to the updated Creative Cloud app manager for when you need to download it again
    Thanks
    Scott

  • Creative cloud app keeps crashing - help - cannot dowload anything...

    Please help me with Creative Cloud App - on WIN& PC - it keeps stopping.

    Well, after much more web trawling, I got it to work.
    After uninstalling the Creative Cloud app, I downloaded and installed the latest Adobe Account Management (AAM) app from here.
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
    Ran it as Administrator, it updated my existing version, then I reinstalled the Creative Cloud App, and installed an application, it took about 10-15 minutes, but up and running now.
    Thanks everyone.

  • Creative Cloud App installer disappears after "Initialising Installer" stage

    I recently had to reboot my laptop to its settings for 4 days ago, and ever since then I cannot seem to download CC app at all.
    I don't even get an error message, the installer just disappears after the Initialising Installer stage.
    I have tried using the uninstaller tool, but when I try to reinstall the same thing happens.
    This is very frustrating. I did not expect to have to pay for the CS6 products and to not be able to download the software itself.
    I pay monthly for this service and the more days I go unable to download the software seems frankly a waste of my money.
    Your help would be much appreciated.
    Thank you.

    For Windows :
    Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
    Important :
    Navigate to C:\Program Files (x86)\Adobe.
    Open Adobe folder and if present delete Adobe Creative Cloud folder.
    Then try to install Creative Cloud desktop application.

  • Adobe creative cloud apps installation crashes Mac Pro

    Hello,
    My computer crashes after I click on an CS6 to install within Adobe Application Manager, using Adobe's Creative Cloud Subscriptio Service.
    I am running:
    2010 MacBook Pro
    Processor  2.66 GHz Intel Core i7
    Memory  8 GB 1067 MHz DDR3
    Graphics  Intel HD Graphics 288 MB
    Software  OS X 10.8.3 (12D78)
    Everytime I click the the link to install the CS6 app, the app downloads and as soon as the app starts installing the computer crashes.
    Here is the error log.
    Tue Apr  2 23:06:39 2013
    panic(cpu 0 caller 0xffffff7f813957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80f1f62000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80f13b37a0 : 0xffffff8000c1d626
    0xffffff80f13b3810 : 0xffffff7f813957f2
    0xffffff80f13b38d0 : 0xffffff7f814923b9
    0xffffff80f13b3930 : 0xffffff7f8149242e
    0xffffff80f13b39a0 : 0xffffff7f817b8c82
    0xffffff80f13b3ad0 : 0xffffff7f814b8fe8
    0xffffff80f13b3b10 : 0xffffff7f8139d567
    0xffffff80f13b3bc0 : 0xffffff7f8139b05a
    0xffffff80f13b3dc0 : 0xffffff7f8139c0c5
    0xffffff80f13b3ea0 : 0xffffff7f8133aaba
    0xffffff80f13b3ef0 : 0xffffff7f82e9e0df
    0xffffff80f13b3f40 : 0xffffff7f82e9d1e7
    0xffffff80f13b3f60 : 0xffffff8000c3dcfe
    0xffffff80f13b3fb0 : 0xffffff8000cb2977
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f81338 000->0xffffff7f81645fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
             com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 1653000->0xffffff7f81974fff
                dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f813 38000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
             com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f82e9c000->0xffffff7f82eabfff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
                dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f81e0b000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12D78
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide:     0x0000000000a00000
    Kernel text base: 0xffffff8000c00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 5724934528856
    last loaded kext at 3291482466828: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f82fdb000, size 229376)
    last unloaded kext at 344722363298: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f81c2e000, size 65536)
    loaded kexts:
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          8.1.0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.driver.AppleIntelHDGraphics          8.1.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.0
    com.apple.driver.AppleMuxControl          3.3.0
    com.apple.driver.ApplePolicyControl          3.3.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleUSBCardReader          3.1.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.driver.AirPort.Brcm4331          614.20.16
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.IOSurface          86.0.4
    com.apple.nvidia.nv50hal          8.1.0
    com.apple.NVDAResman          8.1.0
    com.apple.iokit.IOBluetoothFamily          4.1.3f3
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleGraphicsControl          3.3.0
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IO80211Family          522.4
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.5
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.2
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD10JPVT-22A1YT0, 1 TB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    I don't see Adobe listed in the report so I'm wondering if the problem is inherently a Mac Problem.
    Anyonle else have the same problem?
    Got a solution?
    Joshua H.

    Contact Adobe support or post on their forums:  http://www.adobeforums.com

  • Pls Help: Photoshop Creative Cloud 2015 keeps crashing after I open a project :(

    I spent so much time working on some projects... went to sleep... got back on this morning and about 2 seconds after I open a Photoshop project I had been working on, Photoshop crashes "has stopped working and needs to close".
    I tried system restore, did not work.
    I tried disabling my anti-virus, did not work.
    I am using Windows 7
    1. I am on the 11th day of my Photoshop trial period of a purchased subscription. Can I uninstall this, and reinstall it?
    2. My computer drivers should be fine and updated and all that jazz.
    3. Here's what the event log said:

    2. My computer drivers should be fine and updated and all that jazz.
    No, they are not. It crashes due to your graphics driver. Update it and configure it suitably.
    Mylenium

  • Creative Cloud - Illustrator CS6 crashing after successful installation

    Below is the full error report - please help!
    Process:         Adobe Illustrator [353]
    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         682 (16.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [132]
    Date/Time:       2012-05-22 09:28:52.009 -0500
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          121548 sec
    Crashes Since Last Report:           259
    Per-App Interval Since Last Report:  829 sec
    Per-App Crashes Since Last Report:   27
    Anonymous UUID:                      4F9FE876-5626-41AA-9117-B3167D332635
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000023a57c2ff
    VM Regions Near 0x23a57c2ff:
        CG shared images       00000001cbf90000-00000001cbf98000 [   32K] r--/r-- SM=SHM 
    -->
        STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
    Application Specific Information:
    objc[353]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.CoolType                      0x00000001035dd62b CTInit + 1175509
    1   com.adobe.CoolType                      0x00000001035ca415 CTInit + 1097151
    2   com.adobe.CoolType                      0x000000010346c044 0x10345a000 + 73796
    3   com.adobe.CoolType                      0x0000000103545e64 CTInit + 555022
    4   com.adobe.CoolType                      0x000000010351b54f CTInit + 380665
    5   com.adobe.CoolType                      0x00000001034c6212 CTInit + 31676
    6   com.adobe.CoolType                      0x00000001034c6807 CTInit + 33201
    7   com.adobe.CoolType                      0x00000001034ccdcc CTInit + 59254
    8   com.adobe.illustrator                   0x00000001009154f5 0x100000000 + 9524469
    9   com.adobe.illustrator                   0x000000010091ed4f 0x100000000 + 9563471
    10  com.adobe.illustrator                   0x000000010075e5f2 0x100000000 + 7726578
    11  com.adobe.illustrator                   0x000000010075f4b0 0x100000000 + 7730352
    12  com.adobe.illustrator                   0x000000010075fb2f 0x100000000 + 7732015
    13  com.adobe.illustrator                   0x0000000100919c55 0x100000000 + 9542741
    14  com.adobe.illustrator                   0x000000010091c1bb 0x100000000 + 9552315
    15  com.adobe.illustrator                   0x000000010091c4ae 0x100000000 + 9553070
    16  com.adobe.illustrator                   0x000000010091cb59 0x100000000 + 9554777
    17  com.adobe.illustrator                   0x000000010090d2db 0x100000000 + 9491163
    18  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430
    19  com.adobe.illustrator                   0x000000010090cd7e 0x100000000 + 9489790
    20  com.adobe.illustrator                   0x000000010090cfbc 0x100000000 + 9490364
    21  com.adobe.illustrator                   0x000000010070044b 0x100000000 + 7341131
    22  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430
    23  com.adobe.illustrator                   0x00000001006ff33c 0x100000000 + 7336764
    24  com.adobe.illustrator                   0x00000001006ef5d4 0x100000000 + 7271892
    25  com.adobe.illustrator                   0x00000001001635f8 0x100000000 + 1455608
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8fd427e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff9129f78a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff9129e31a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore          0x00007fff8e0c1a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore          0x00007fff8e053ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore          0x00007fff8e098e81 MPWaitOnQueue + 181
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8e099ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.AGM                           0x0000000102ed4d5b AGMInitialize + 3255471
    3   com.adobe.AGM                           0x0000000102ed5b5c AGMInitialize + 3259056
    4   com.adobe.AGM                           0x0000000102edcdeb AGMInitialize + 3288383
    5   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine                    0x0000000122a9ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000122848ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine                    0x0000000122a9ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000122848ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine                    0x0000000122a9ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000122848ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine                    0x0000000122a9ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000122848ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff8fd4067a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8fd3fd71 mach_msg + 73
    2   com.apple.CoreFoundation                0x00007fff8ec2850c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation                0x00007fff8ec30c74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation                0x00007fff8ec30486 CFRunLoopRunSpecific + 230
    5   com.apple.CoreMediaIO                   0x00007fff92d09fe9 CMIO::DAL::RunLoop::OwnThread(void*) + 159
    6   com.apple.CoreMediaIO                   0x00007fff92d0015a CAPThread::Entry(CAPThread*) + 98
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b22a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine                    0x0000000122a9abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x0000000122ab2ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b22a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine                    0x0000000122a9abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x0000000122c2d2c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine                    0x0000000122a9acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x0000000122a9ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x0000000122a9ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    8   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib                  0x00007fff8fd41bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff918b2274 _pthread_cond_wait + 840
    2   com.adobe.AFlame                        0x000000013359b5f5 Flame_Terminate + 1642661
    3   com.adobe.AFlame                        0x000000013357c4cb Flame_Terminate + 1515387
    4   com.adobe.AFlame                        0x000000013353428a Flame_Terminate + 1219898
    5   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib                  0x00007fff8fd41e42 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff91864dea nanosleep + 164
    2   libsystem_c.dylib                       0x00007fff91864bb5 usleep + 53
    3   com.adobe.illustrator.plugins.dBrushTool          0x000000012772f2d2 PluginMain + 364210
    4   libsystem_c.dylib                       0x00007fff918ae8bf _pthread_start + 335
    5   libsystem_c.dylib                       0x00007fff918b1b75 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 20:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 21:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 22:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 23:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 24:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 25:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 26:
    0   libsystem_kernel.dylib                  0x00007fff8fd406b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool          0x00000001277317ea PluginMain + 373706
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x000000013a56443c  rbx: 0x00007fff5fbfda68  rcx: 0x000000023a57c2ff  rdx: 0x00007fff5fbfda74
      rdi: 0x00007fff5fbfda70  rsi: 0x0000000000000004  rbp: 0x00007fff5fbfde60  rsp: 0x00007fff5fbfd330
       r8: 0x0000000000000000   r9: 0x0000000000000053  r10: 0x0000000000000000  r11: 0x0000000000000000
      r12: 0x00007fff5fbfda60  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000080000000
      rip: 0x00000001035dd62b  rfl: 0x0000000000010206  cr2: 0x000000023a57c2ff
    Logical CPU: 4
    Binary Images:
           0x100000000 -        0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
           0x1028c8000 -        0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
           0x1028d2000 -        0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
           0x102956000 -        0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
           0x1029e9000 -        0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
           0x1029ed000 -        0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
           0x102b79000 -        0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
           0x10321d000 -        0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x103267000 -        0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
           0x103405000 -        0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x10342b000 -        0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
           0x10345a000 -        0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
           0x103808000 -        0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
           0x103cca000 -        0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
           0x104f88000 -        0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
           0x104ff2000 -        0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
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    Did you contact ech support? What did they say?
    Did you try a new user account? Did you boot into safe mode?
    What have you trued?
    Did you repair the permissions?

  • Creative Cloud apps all stuck at 42% when installing.

    I'm not joking when I say it's been nearly 28hrs and I'm still trying to find out how this program pipeline can be so messed up.
    Look at it. That cold unfeeling 42% just sitting there, looking at me...mocking me. This happens with every CC app.
    I have tried the direct downloads also, but what happens is interesting:
    Start installation
    "Preparing for Installation" displays for 3 seconds, and then immediately says Installation complete. No progress bar update or anything. Clicking launch does nothing. I go to the installation location, and nothing is found. No folder for the specific app (even photoshop) or anything.
    I have tried different administrator accounts, policies, permissions. I went on 5 different crusades now, deleting everything under the Adobe name from temp, program files, even the registry. I have soared across different forums looking for an answer, trying each and every method that comes onto my screen. No avail. I have been through 7 (not joking) tech support guys and gals, not one could help me no matter how hard they tried. I have booted under selective startup with NO programs other than Microsoft's services. Still nothing.
    This is without a doubt the most frustrating thing, next to debugging, I have came across.

    After the extracting phase, it lands on 42% and hangs. I then killed the adobe help process. It still hung at 42% and eventually gave me the error:
    I have uninstalled and reinstalled for a total of 10 times now.
    I have 0 security programs with nothing affecting system files.

  • LR develop module disabled/Creative Cloud App crashing

    Hello everyone.  The Lightroom develop module will is not functioning for me.  It only give me the message "The develop module is disabled.  Please restart Lightroom to sign into creative cloud."  When I try and sign into my Creative Cloud app, it will not open.  I've uninstalled and reinstalled CC twice and tired restarting Lightroom with no resolution.  I'm using LR 5.7.1 on a MacBook Pro running OSX 10.10.2 .  I've purchased my licenses outright to LR5 and CS5 and so do not have a creative cloud membership, and am not currently planning to upgrade.  I downloaded the creative cloud app in order to download Lightroom and PS when I purchased a new computer.  Any help appreciated, thanks in advance!

    If you don't have a creative cloud subscription, then you can't download Lightroom from the creative cloud and install it! It doesn't work that way. In order for that installation of Lightroom to function properly you must have a currently paid creative cloud subscription. Otherwise, the develop module WILL be disabled. You must remove that installation of Lightroom from your computer and download and install from this website:
    Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1
    This is the trial version of the latest release for the Mac. After you install it and run the program, a trial screen will appear. One of the options is to indicate that you have a serial number. Choose that option, and you will be guided through the process of entering your serial number. In the future, do not try to download and use anything from the creative cloud unless you decide you are going to subscribe.
    And you cannot use Photoshop from the creative cloud either. You have a license for CS5, which is old software that is not supported by Adobe anymore. Photoshop from the creative cloud is Photoshop CC, at least two major upgrades since what you are licensed to use. You will have to use the installation disk for Photoshop CS5. Then you can update the Camera Raw through the help menu. You will be able to update to Camera Raw 6.7. But that is as far as you can go. The creative cloud is totally irrelevant as far as you are concerned. Forget about it.

  • Why is my creative cloud app on windows 8.1 blank, no menu items.

    I have a Dell XPS 15 laptop running windows 8.1 When I run the creative cloud app, all I get is a blank window, with no menu items. How can I fix this?

    Quit Creative Cloud application .
    End Adobe related tasks like Creative Cloud , CoreSync, AAMUpdater...etc from Task Manager.
    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm file.
    Once you had deleted opm.db file.
    Disable Anti-Virus and Firewall temporarily .
    Then launch Creative Cloud app and check.

  • I can't get to the Creative Cloud app

    I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
    Cheers
    Tom

    Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

  • Why is my creative cloud app empty

    I downloaded the creative cloud app. and when I open it up it is blank.

    follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

  • Creative Cloud (app) crashes on startup after update

    After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
    I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
    Below I've included  an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
    Anybody have any suggestions?
    Process:         Creative Cloud [38993]
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.7.2.419 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [246]
    Responsible:     Creative Cloud [38993]
    User ID:         501
    Date/Time:       2014-09-07 11:10:17.416 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  6E543C7B-7F96-DDC0-12C2-F9018C309437
    Crashed Thread:  39
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
    VM Regions Near 0xab2ad4ca:
        Submap                 00000000a1911000-00000000a1a00000 [  956K] r--/rwx SM=PRV  process-only VM submap
    --> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM  machine-wide VM submap
        __UNICODE              00000000a5911000-00000000a5999000 [  544K] r--/r-- SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
    2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
    6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
    7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
    8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
    10  com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    11  com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
    12  libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
    13  libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
    14  libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
    15  libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
    16  libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
    17  libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
    18  HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
    19  HEX.dylib                     0x02238743 0x2232000 + 26435
    20  HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
    21  HEX.dylib                     0x02236ef6 processMessage + 230
    22  NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
    23  NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
    24  NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
    25  NXGCore.dylib                 0x0020b07a processMessage + 42
    26  com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
    27  com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
    28  com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
    29  com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
    30  com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
    31  com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
    Thread 39 Crashed:
    0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
    1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
    2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
    3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
    4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
    5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 40:
    0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
    1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
    2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
    3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
    4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
    5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
    6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
    7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 39 crashed with X86 Thread State (32-bit):
      eax: 0x7d20ff10  ebx: 0x0cc8a6d8  ecx: 0x0cc8a6d8  edx: 0x0cc8a6d0
      edi: 0x0c9dec83  esi: 0xab2ad4d6  ebp: 0xb6cad228  esp: 0xb6cad200
       ss: 0x00000023  efl: 0x00010286  eip: 0x9718d6c4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0xab2ad4ca
    Logical CPU:     7
    Error Code:      0x00000004
    Trap Number:     14
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 516725
        thread_create: 6
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
    Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  1484K
    CG image                           2296K
    CG raster data                       24K
    CG shared images                    196K
    CoreAnimation                      2432K
    CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
    CoreServices                        128K
    Foundation                            4K
    IOKit                              5192K
    IOKit (reserved)                     64K        reserved VM address space (unallocated)
    Image IO                           4208K
    Kernel Alloc Once                     4K
    MALLOC                            159.3M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    OpenGL GLSL                        1280K
    Stack                             195.2M
    VM_ALLOCATE                        17.0M
    WebKit Malloc                      1216K
    __DATA                             17.3M
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         52.2M
    __OBJC                             2504K
    __PAGEZERO                            4K
    __TEXT                            199.4M
    __UNICODE                           544K
    mapped file                       158.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                             820.0M
    TOTAL, minus reserved VM space    820.0M

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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