Creative Cloud Blank Screen

After downloading Creative Cloud, I only have a blank screen when opening the app.  I have installed, uninstalled and reinstalled and still have the same blank screen.  Any advice?  I am using a computer with Windows 7.

Hi jensena05,
Please quit CC Desktop app and rename OOBE folder to OOBE.oid from this location and try launching CC Desktop apps again.
C:\Users\(Your Username)\AppData\Local\Adobe
Please let us know if it helps.
Regards,
Abhijit

Similar Messages

  • HELP! Creative Cloud Blank Screen Windows 8.1

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    Hi BoyZestUK,
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  • My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted  right when I was getting the steps to fix it.

    My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted  right when I was getting the steps to fix it.

    >desktop screen is blank
    Or, the steps in these links
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  • Why is Creative Cloud blank when I open it and now it disappears from my desktop and taskbar?

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    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may also help
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    When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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  • Creative Cloud splash screen

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    thanks
    tim

    Please try below steps :
    Open Creative Cloud desktop application, click on the Settings button at the right rop corner, go to Preferences -> General Tab -> Settings and uncheck "Launch at Login" option.
    Or
    Navigate to System Preferences ---> Users and Groups ---> Login Items
    You should see Adobe Creative Cloud in a list. Check the box to prevent it from loading at start up.
    For  You have been  signed out error :
    First trash opm.db file and try to sign in .
    Still same ?? Uncheck Proxies and try to sign in .
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  • Creative Cloud White Screen on Start-up.

    When I open my Adobe CC is brings me to a white screen only and will not allow me to pass it. I have tried to delete the OBEE file, Change the name of it, and completely reinstall CC 3-4 times with no success, im just bummed that I cant update any of my programs. If anyone can offer some help/solutions regarding fixing this it would be much appreciated! *****(PS. I have included a screenshot of the issue, so you can see exactly what the issue is.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Creative cloud, blank page

    Ik werk met Win 8.1 en heb een probleem op mijn pc
    ik heb al een hele tijd een blanke pagina (creative cloud) op mijn pc en ben nu een dag bezig dit te veranderen maar ik krijg dit niet voor elkaar.
    Heb alle Adobe programma's verwijderd van de pc, 2 cleanprogramma's laten draaien dat ook alles er af is maar nog doet CC het niet, een blanke pagina en ja dan kan ik niet verder downloaden.
    Ook de naam van OOB gewijzigd naar: C:\Program Files (x86)\Common Files\Adobe\OOBE-old
    maar het werkt nog niet.
    ik wil graag weer aan het werk en mijn vraag is of u mij kunt helpen dit op te lossen, helaas in het Nederlands geplaatst omdat mijn Engels niet naar behoren is.
    Op mijn laptop (Win7) werkt het allemaal prima.
    Freddy

    sign out and then back in to your cc app, Sign out, Sign in | Creative Cloud Desktop app
    if you still see an empy cc app, Blank white screen | Sign in | Creative Cloud Packager

  • Why is my Creative Cloud login screen showing a black window and nothing else?

    After using the Creative Cloud installer and the download looking like it was working, what I presume is a login in window has launched but it's just a black window with a white logo at the top. There is nowhere to enter any information and the only button that works in the window is a cog icon which allows me to quit.

    Please refer below link :
    https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

  • Creative cloud black screen

    I just got my creative cloud but I have no app panel all it looks like is this just a black screen with nothing on. I followed the advice from similar post regarding renaming the opm file but it didn't work. I tried deleting opm file and even entire OOBE folder to no success. I have followed the advice from adobe help page and made sure that all fields in my adobe ID are filed in with company name, my name etc there is no special characters in any of them.  I tried reinstalling CC and restarting windows several times to again unsuccessfully. I have been at it for 4 hours now and I am frankly fed up I have never had so many problems with what seemed to be straight forward operation. I would be grateful for any help because I am really on a verge of just uninstalling the fing and going back to using open source.

    You Deserves cookie. YOU DESERVE COOKIE!!!!!
    Adobe could never figure out why people were experiencing the problem, telling them to go to appdata rename this, uninstall this that, and the freaking coresync x64 wouldn't erase.
    I was lucky that I born in the SSD era that it didn't take me that much time restarting my computer, I had to restart my computer so many times...and all my efforts was unnecessary.
    I couldn't find this thread until today. Thanks. Adobe should request Google to move this thread up.

  • Creative Cloud Black Screen - Resolved

    I found a fix for me that has nothing to do with the OOBE folder. The issue seems to be caused by dual display adapter laptops.
    I am running the intel 4600 and an AMD adapter. After disabling the intel in device manager the CC App launches fine. This obviously is not a permanent solution so I went into catalyst control center and attempted to force creative cloud to open using the amd adapter figuring the intel one was the one casuing problems, however I still got a black screen. So instead of setting it to high powered, I set to power saver (the intel card) and the app now opens fine without any hacks or workarounds.
    I hope this helps someone else.

    Yep that's correct
    Similar discussion  :
    Creative Cloud has a black screen
    Will Add this thread link there

  • Repeated Error Report on Creative Cloud Checkout screen

    When I try to purchase a creative cloud month-to-month membership for AE and Premier Pro I get this report on the checkout screen:
    Error in Your Order
    We’re sorry, but a system error occurred.
    To complete your purchase immediately, please call Adobe Phone Sales at (800) 585-0774 to place your order, or try Adobe.com again.
    I retried adobe.com several times withthe same result.
    I phoned the support number for my region but when they put me through to sales the office was closed.
    I have two Adobe accounts, one for adobe.com and another for the South African Adobe store. The South African store however does not have cloud options.
    Is it possible that the two ID's are clashing?

    OK, I figured it out. It was the firewall at work. Installed correctly on the first try at home. What is strange here is that other applications installed just fine. It appears that Photoshop does some extra validation online that the other apps don't do. So, if you see this error, know that one cause of it can be firewall issues.

  • Creative Cloud App Screen Download error

    I continue to get the exclamation point in a triangle and it asks me to uninstall and then download it again. Needless to say I've don't his about five times and I keep getting the same error. PLEASE HELP!!

    Hi BCBROOKS,
    Kindly refer the below mentioned links.
    Creative Cloud - Download error - stubborn error
    Creative Cloud "Download Error" message
    Thanks,
    Atul Saini

  • No app show in Creative Cloud, white screen only.

    I uninstalled the Creative Cloud program and renstalled as per Adobe"s instructions and still get the same empty Creative Cloud window. This on a Wdos 7 machine and was working good until the last CC update.

    RCM and SC36DC please try implementing solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to resolve your current difficulties.

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