Creative Cloud CC 2014

Hi, I am on a Macbook Pro and have been a student using Creative Cloud for a year now. Recently, my creative cloud apps installed 2014 editions, and instead of having both 2013 and 2014 CC editions on my mac, I deleted the 2013 editions. Yesterday, My dreamweaver stopped working as my trial ended? I am a paying member and none of my other 2014 editions are on a trial. Now I cannot download the 2013 edition and use in my CC Membership. Please help.

Rebecca_Lindsay I am sorry but there is not a membership associated with the e-mail address you have utilized to post to this forum.  Please utilize the contact link at Contact Customer Care to chat with a member of our support team.  I would recommend providing alternate e-mail addresses and phone numbers which can be utilized to locate the e-mail address associated with your active Creative Cloud Membership.

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    You are now chatting with 'Fazal'
    Fazal: Hello! Welcome to Adobe Customer Service.
    Fazal: Hi Jaco.
    jaco: hi
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    Fazal: I will provide the phone number to contact our technical team.
    jaco: Thanks
    Fazal: You're welcome.
    Fazal: Here is the Phone support number in Australia : XXXXXXXXX
    jaco: thanks Fazal
    Fazal: You're welcome.
    Fazal: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    This chat session has ended.
    Thank you for contacting Adobe.

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    Built-in memory: 32692 MB
    Free memory: 29499 MB
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    Image cache levels: 4
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    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenCL Unavailable
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    Video Rect Texture Size: 16384
    OpenGL Memory: 4095 MB
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    Video Card Renderer: Quadro K6000/PCIe/SSE2
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Video Card Number: 1
    Video Card: NVIDIA Quadro K6000
    Driver Version: 9.18.13.4752
    Driver Date: 20150205000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA Quadro K6000
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    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
    Temporary file path: C:\Users\user\AppData\Local\Temp\
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    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
    Installed components:
       ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
       AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484
       AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517
       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  
       AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481
       adobe_caps.dll   Adobe CAPS   7,0,0,21  
       AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
       aif_core.dll   AIF   5.0   79.534508
       aif_ocl.dll   AIF   5.0   79.534508
       aif_ogl.dll   AIF   5.0   79.534508
       amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
       ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293
       BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293
       boost_date_time.dll   DVA Product   7.0.0  
       boost_signals.dll   DVA Product   7.0.0  
       boost_system.dll   DVA Product   7.0.0  
       boost_threads.dll   DVA Product   7.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158
       CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158
       CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293
       dvaaudiodevice.dll   DVA Product   7.0.0  
       dvacore.dll   DVA Product   7.0.0  
       dvamarshal.dll   DVA Product   7.0.0  
       dvamediatypes.dll   DVA Product   7.0.0  
       dvaplayer.dll   DVA Product   7.0.0  
       dvatransport.dll   DVA Product   7.0.0  
       dvaunittesting.dll   DVA Product   7.0.0  
       dynamiclink.dll   DVA Product   7.0.0  
       ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742
       FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561
       filter_graph.dll   AIF   5.0   79.534508
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       imslib.dll   IMSLib DLL   7.0.0.37  
       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   2.1.2.1756  
       mediacoreif.dll   DVA Product   7.0.0  
       MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC   CC  
       Plugin.dll   Adobe Photoshop CC   CC  
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34  
       PSArt.dll   Adobe Photoshop CC   CC  
       PSViews.dll   Adobe Photoshop CC   CC  
       SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
       ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
    Required plug-ins:
       3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Accented Edges 14.0
       Adaptive Wide Angle 14.0
       Angled Strokes 14.0
       Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Bas Relief 14.0
       BMP 14.0
       Camera Raw 8.0
       Camera Raw Filter 8.0
       Chalk & Charcoal 14.0
       Charcoal 14.0
       Chrome 14.0
       Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Color Halftone 14.0
       Colored Pencil 14.0
       CompuServe GIF 14.0
       Conté Crayon 14.0
       Craquelure 14.0
       Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Crop and Straighten Photos Filter 14.0
       Crosshatch 14.0
       Crystallize 14.0
       Cutout 14.0
       Dark Strokes 14.0
       De-Interlace 14.0
       Dicom 14.0
       Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Diffuse Glow 14.0
       Displace 14.0
       Dry Brush 14.0
       Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Embed Watermark 4.0
       Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Extrude 14.0
       FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fibers 14.0
       Film Grain 14.0
       Filter Gallery 14.0
       Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fresco 14.0
       Glass 14.0
       Glowing Edges 14.0
       Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Grain 14.0
       Graphic Pen 14.0
       Halftone Pattern 14.0
       HDRMergeUI 14.0
       IFF Format 14.0
       Ink Outlines 14.0
       JPEG 2000 14.0
       Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Lens Blur 14.0
       Lens Correction 14.0
       Lens Flare 14.0
       Liquify 14.0
       Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mezzotint 14.0
       Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mosaic Tiles 14.0
       Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Neon Glow 14.0
       Note Paper 14.0
       NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Ocean Ripple 14.0
       Oil Paint 14.0
       OpenEXR 14.0
       Paint Daubs 14.0
       Palette Knife 14.0
       Patchwork 14.0
       Paths to Illustrator 14.0
       PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Photocopy 14.0
       Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Pinch 14.0
       Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Plaster 14.0
       Plastic Wrap 14.0
       PNG 14.0
       Pointillize 14.0
       Polar Coordinates 14.0
       Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Poster Edges 14.0
       Radial Blur 14.0
       Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Read Watermark 4.0
       Reticulation 14.0
       Ripple 14.0
       Rough Pastels 14.0
       Save for Web 14.0
       ScriptingSupport 14.0
       Shake Reduction 14.0
       Shear 14.0
       Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Smart Blur 14.0
       Smudge Stick 14.0
       Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Spatter 14.0
       Spherize 14.0
       Sponge 14.0
       Sprayed Strokes 14.0
       Stained Glass 14.0
       Stamp 14.0
       Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Sumi-e 14.0
       Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Targa 14.0
       Texturizer 14.0
       Tiles 14.0
       Torn Edges 14.0
       Twirl 14.0
       Underpainting 14.0
       Vanishing Point 14.0
       Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Water Paper 14.0
       Watercolor 14.0
       Wave 14.0
       Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Wind 14.0
       Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       ZigZag 14.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Adobe Exchange
       Kuler
    Installed TWAIN devices: NONE
    Troubleshooting done : 347.88  , release 2015.3.19
    Certified Nvidia performance were installed version :
    Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
    The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
    Have updated CC desktop  from
    https://creative.adobe.com/products/creative-cloud  and installed all updates.
    Confirmed Compatiblity
    Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
    Reduced cache set size to 128 in performance.
    Tried Advanced graphics card settings in preferences.
    Changed processor affinity , no go.
    Kindly suggest solution at the earliest
    Regards,
    Deepak

    Jeff, 
      We had tried on multiple operating system and also with latest updates done  , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
    All latest update were installed via creative common cloud.
    Regards
    Deepak.

  • Trying to open Adobe Bridge from Photoshop CC 2014 will launch Creative Cloud

    As written in the subject, I have the problem that Bridge doesn't start anymore since updating to Photoshop CC 2014.
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    Hi
    I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
    http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html 
    He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
    le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
    I have asked him to post a bug report about Adobe Illustrator CC 2014.1
    Dave

  • What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?

    I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
    Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it  to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
    I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
    My system configuration is Intel Core I7   950@  3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
    For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!!  and during the 20 days mentioned above it crashed once.
    The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
    I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
    I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
    Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
    Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
    Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.

    Hello Ashraf,
    Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
    Thanks,
    Kevin

  • Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t fin

    Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t find more the desinstaller of old CC version and the 2 versions takes a lopt of space on my disk... is it normal or is there a necessity to stay with the 2 versions... Now I use only the 2014 version but the old version is always there ????

    Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not. 
    That field is not for attempting to fit your entire question in there.
    Please keep this in mind next time you post.  Thank you.

  • Creative Cloud Application does not install on late 2014 Retina iMac.

    I am already user of PS CC 2014 and LR for about a year. Until now this worked flawlessly on a different Mac. After migration to new machine Creative Cloud app stopped working (actually this was the ONLY app that did not work after migration, one of about 100 others). I uninstalled all CC products and attempted a clean install from administrative account, i.e. install from freshly downloaded Creative Cloud installer from Adobe web site failed. Relevant diagnostic report (top part) attached below.
    Need help immediately.
    Process:               Creative Cloud [460]
    Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:            com.adobe.acc.AdobeCreativeCloud
    Version:               1.8.1.451 (???)
    Code Type:             X86 (Native)
    Parent Process:        ??? [1]
    Responsible:           Creative Cloud [460]
    User ID:               501
    Date/Time:             2014-12-18 10:54:01.390 -0800
    OS Version:            Mac OS X 10.10.1 (14B25)
    Report Version:        11
    Anonymous UUID:        CFB00717-0E16-24C4-DDFA-4ED1092A0117
    Time Awake Since Boot: 100 seconds
    Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000027d1e35c
    VM Regions Near 0x27d1e35c:
        mapped file            000000000d00c000-000000000d2f9000 [ 2996K] rw-/rwx SM=COW  /private/var/folders/*/*.csstore
    -->
        MALLOC_TINY            000000007be00000-000000007c000000 [ 2048K] rw-/rwx SM=COW 
    Application Specific Information:
    objc_msgSend() selector name: release
    Thread 0 Crashed:: CrBrowserMain  Dispatch queue: com.apple.main-thread
    0   libobjc.A.dylib               0x962b20a7 objc_msgSend + 23
    1   com.apple.CoreFoundation       0x90b9089f _CFAutoreleasePoolPop + 47
    2   com.apple.AppKit               0x97989180 -[NSApplication finishLaunching] + 745
    3   com.apple.AppKit               0x97988ab0 -[NSApplication run] + 143
    4   libcef.dylib                   0x04603e17 0x43f9000 + 2141719
    5   libcef.dylib                   0x0460361c 0x43f9000 + 2139676
    6   libcef.dylib                   0x046376f8 0x43f9000 + 2352888
    7   libcef.dylib                   0x0465011e 0x43f9000 + 2453790
    8   libcef.dylib                   0x04636d6a 0x43f9000 + 2350442
    9   libcef.dylib                   0x0447022f 0x43f9000 + 487983
    10  HEX.dylib                     0x0437ec2a HEXMessageProcessor::runLoop(std::string const&) + 378
    11  HEX.dylib                     0x043517e8 0x434f000 + 10216
    12  HEX.dylib                     0x0438661d HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
    13  HEX.dylib                     0x0434feaf processMessage + 175
    14  NXGCore.dylib                 0x00275c30 ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 896
    15  NXGCore.dylib                 0x00275753 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 435
    16  NXGCore.dylib                 0x0027636e ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 302
    17  com.adobe.acc.AdobeCreativeCloud 0x000b04b5 start + 20085
    18  com.adobe.acc.AdobeCreativeCloud 0x000b44d5 start + 36501
    19  com.adobe.acc.AdobeCreativeCloud 0x000ac9d9 start + 5017
    20  com.adobe.acc.AdobeCreativeCloud 0x000ab98a start + 842
    21  com.adobe.acc.AdobeCreativeCloud 0x000b096e start + 21294
    22  com.adobe.acc.AdobeCreativeCloud 0x000ab675 start + 53

    Jeff,
    thanks for the suggestion. I see your point, I actually tried to use uninstallers, but PS CC 2014 uninstaller throws off an error (not specific, unfortunately). I think I try to do a complete erase, followed by clean installation of Mac OS X, followed by manual re-installation of my apps and will just move my docs from full backup I made before migration.
    Any idea what actually may have caused the problem? What I see is CC app installer going through initialization, then it is downloading something for a short time then it just disappears. Greyed out icon of CC app briefly appears in menubar then it is gone. All Adobe crash logs as well as diagnostic logs generated during this time are not that informative. Looks like a few of the threads crash very soon after initialization…
    thanks again for the time you took to answer
    Jacek

  • I cannot install any extensions to apps in Creative Cloud 2014 (v 1.8.1.451).

    My system: Mac OS 10.7.5 -- Creative Cloud 2014 (v 1.8.1.451)
    I have uninstalled, rebooted and reinstalled the latest versions of my software, signed out, signed in, did cartwheels, sacrificed a Twinkie to aliens... Been doing this crap for hours...
    I thought it was Business Catalyst that was the problem, but I have tried a dozen other Add-on extensions with the same error results.
    The Error is "(insert extension name here) could not be installed as it requires a compatible CC app. (error -411).  I have tried extensions for InDesign, Dreamweaver, Photoshop and Illustrator - none will install and have the same error.
    Adobe support was no help whatsoever.
    Has anyone any idea what the problem could be?
    I have attached samples.

    Well, as usual, I ended up fixing it myself by reinstalling everything from scratch:
    Uninstalled every app using Creative Cloud Desktop
    Uninstalled Creative Cloud Desktop
    Deleted every com.adobe file on the system
    Deleted every Adobe folder on the system
    Rebooted
    Installed Creative Cloud Desktop
    Reinstalled every app

  • Adobe photoshop cc 2014 crashes at startup / GC driver up to date (nvidia 740M) / windows 8 / uninstalled software reinstalled disconnected creative cloud and reconnect /  nothing solved /error report ready to send

    Help
    in this for 3 and a half hours now and really nervous bout it.
    adobe photoshop cc 2014 crashes at startup /
    solely photoshop : lightroom illustrator indesign okay /
    GC driver up to date (nvidia 740M) /
    windows 8 /
    uninstalled software and reinstalled from creative cloud app /
    disconnected profil creative cloud and reconnect /
    moved preferences out /
    I just have installed a fresh OS windows 8 and nothing but the adobe apps /
    nothing solved /error report ready to send
    (edit)
    funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
    (did the screen copy, exported in jpeg srgb  from illustrator)

    exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
    i ignored i was using a 8k screen till now
    please help
    Cheers,
    Arnaud.

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