Creative cloud charged on my credit card, says it is having trouble verifying membership, want to cancel
that's it really.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
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I have paid my membership but when I launch an app in CC it says "We are having trouble verifying"
I have paid my membership but when I launch an app in CC it says "We are having trouble verifying your account"
How can I solve this? Payment has come out of my account.Hi Sacharaye,
Welcome to Adobe Forum,
Your payment has been succesfully transmitted to Adobe.
you can try to sign out and sign back in to Creative Cloud Desktop App.
Here are the steps:
Step 1: Launch Creative Cloud desktop application.
Step 2:Click gear icon on the top right corner.
Step 3.Click on preferences.
Step 4.Click on Accounts> Sign out.
You would get the sign in option on the app, sign in with your Adobe ID.
In case your are facing trouble in signing in refer : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
You can also try :
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion-cs6.html.
Incase it still remains unresolved, please Adobe at http://adobe.ly/yxj0t6.
Regards,
Rajshree -
I have msg that says "We are having trouble verifying your membership" - What do I do?
I have msg that says "We are having trouble verifying your membership" and also that my anual membership will expire in 3 days. In my account, at "plans and product" says that my CC Membership is "expired". But it's suppose to expire 6 months from now! Why could it be happening?
Thank you!
Raulcontact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Can any one help
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
How to subscribe to Creative Cloud with a foreign credit card.
I travel for business, and currently have a credit card issued in China. I can't seem to be able to use my credit card to subscribe to Creative Cloud because my Adobe ID is USA. And the Chinese store does not offer Creative Cloud.
Can someone please advise me on what I can do?
Thanks.You will need a US credit card since you have a US Adobe ID.
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How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?
Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James -
Hi, was very surprised when I received a text message saying that $4.99 was charged on my credit card from the App store. I couldn't sleep at all because this wasn't expected at all. I downloaded the app through my.....
itunes after the upgrade to the doeseo deureksyeon application updates are not going well for pre-application has been turned off twice, so update hwanbulhaeju should not send money!
Please also check and application! Update what's wrong!! You do!
$10.87 !!!!!
You do!This is a user to user forum: you aren't talking to Apple here, and no-one on here can help you. You need to contact Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.
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I got this message when I just finished my online ordering. "We're Sorry. Something went wrong with your request. Please try again later." and I didn't get confirmation email yet but I've been charged from my credit card already. Any suggestion please?
I am having the same issue. When I try to update my payment information I receive an error that states, "We're sorry, something seems to be wrong on our end. Please try again later.
After Adobe's servers were breached I received a phonecall from my bank, stating that someone had used my credit card at a hotel in Mexico (I live in Ohio). I closed that credit card and was issued a new card. I want to update my card information on my Creative Cloud subscription. I chatted via the web with a customer service rep today. He was anable to help me. He suggested I call the Care Center. The hold was estimated at 2 hours. All I want to do is update my card information so the next time Adobe automatically bills for my subscription the transaction doesn't bounce. -
Is there any charges on my credit card while creating Apple ID/iTunes account?
I bought a new iPad2 and set it up from my office PC by creating a new Apple ID using iTunes.
I provided my credit card information, infact I didnt know the account could be setup without credit card.
The account got created and $1.00 was charged on my credit card.
When I connected through wifi at home, it gave a message "You were connected using a different machine" and asked for the credit card verification code.
After providing it, it went through, but I noticed another $1.00 was charged on my credit card.
While it says nothing will be charged until I purchase something, why these charges?
If it is for verifications, why twice?
And will it be credited back to my credit card? And when?
ThnxThere are part of the verification check i.e. is the card valid and active and can accept charges. They should disappear of your card within a day or two. Don't know why it was done twice, unless it was just because it was two different machines
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I have received charges on my credit card from ITunes for amounts that I have not made. There are 6 different purches on 3 different days. One day the two amounts were 20.95 and 20.96. The previous day the amounts were both 109.99. The day before that they were 139.99 and 99.99. I have tried to contact ITunes, but no answer. The statement on my credit card says APL*APPLE ITUNES STOR 866-712-7753 CA. I did not make any of these purchases, did not receive an e-mail about what was even bought on these days. Anyone else have this trouble and resolve it? Looks like I will be going to the bank today to cancel my card! Very disappointed in ITunes lack of security.
I have had the same problem with a credit card that I have never used at Apple. The amount was $21.23 and was described "MC Authorization 00112507 APL*APPLEITUNES STORE 2010-04-07 12.31.59" Apple's email help desk couldn't help me because the card isn't one of my stored cards. I was told to contact my bank.
It seems to me that somewhere in AppleLand there is a record of the charge which is still pending. I don't want to go through the hassle of changing cards. -
I would like to cancel all itune charges on my credit card there is one for 4.99 and .99 now I see another one for 7.95 as of March 16 Please cancel all of them. I didn't charge them.
Do what Roger says above.
Do you have 'in-app' purchases enabled on an iPhone/iPad or other device that kids or other family members use ? That could be the issue.
If not change your iTunes Store password to try to prevent whatever is doing this making further charges.
Also if you can't find the cause, talk to your cc company. -
Hello, how can i contact skype regarding charges to my credit card?
Post transferred to create new thread (topic);
subject/title edited accordingly.Hi, AnnaWorona, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely match the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Why I cannot activate a creative cloud bought with an spanish card in Spain?
Hi!!
My brother bought me a cretive cloud wich I couldn´t activate because it was bought with an american card. Now he bought another one with a spanish card and I cannot activate it either. And he is waiting for the money to be return from the first one.
Thanks!Hi Rajsree
I cannot activate the CC because it says that the country where the card was got does´t match with my ID of Adobe. But the card that was used is spanish, that´s what I´m asking help with.
I cannot either remove the code from forum, I don´t know how to do it.
Thanks!
El 14/04/2014, a las 16:59, Rajshree <[email protected]> escribió:
Re: Why I cannot activate a creative cloud bought with an spanish card in Spain?
created by Rajshree in Adobe Creative Cloud - View the full discussion
Hi Noemyh,
This is redemption code, please redeem this code & activate the CC,
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
As John has mentioned, do remove the redemption code from forum.
Regards,
Rajshree
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Start a new discussion in Adobe Creative Cloud at Adobe Community
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So I buy an ITUNES $25 music card but I am still charged on my credit card?
Why am I still charged on my credit card when I buy a redeemable $25 card?
I would think the music card would be used before the credit card.
This is not right and needs to be changed or I will cancel my account with ITUNES and will cancel my IPHONE subscription.
Since there are prepay itunes card I find it a rip off that a credit card was used and in the sign up it says the credit card is only used to verify AGE ONLY.
So by going behind my back and putting purcahses using the credit card is not very honest when in fact I used a $25 itunes card.
APPLE FIX THIS FLAW ASAP!!!!!!! If you can't fix this then you will be hearing from lawyers.
Message was edited by: InachuInachu wrote:
I went back to my ITUNES account info and tried to wipe my CC info and IT REFUSED! it demanded I have some sort of CC info in there and the page would not save until the data was correct.
Look if you can't give me proper info then keep quiet.
I still work at a helpdesk and so far you have been the worst in giving misinformation.
Message was edited by: Inachu
1) Your post is very insulting. You could have told me that deleting your credit card did not work. You did not have to insult me.
2) Unless apple changed their requirements, you can Zero out your credit card information - after it has cleared your account and been removed. However I don not work for Apple and if they changed that requirement they would not have told that to me.
3) I have given you a perfectly working alternative that does work. If you refuse to believe me, that is your issue. I don't have to take your insults and you have no right to insult me. -
HT204266 How come my credit card says invalid security code when I put my code in at the App Store?
How come my credit card says invalid security code when I put my code in at the App Store? I have a bunch of free apps when I had my ipad 1 now I have 2 and my credit card will not be read as authentic Watson ever I tried my girls card nothing do I need to have money on it for a free download? I even bought a couple of games but why with so many free ones? Please help me I'm slow so walkit through with me thnx also my ipad 2 is brand new out da box and I accidentally updated to 6.0 without finding out first about it so some pointers to it would help ...which I think that it has something to do with it.
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
For iOS I would expect an updated version of the manual to appear here at some point : http://support.apple.com/manuals/ipad/
In the meantime there is this : http://www.apple.com/ios/whats-new/
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