Creative Cloud Complete, Acrobat Pro still saying it is in a trial period.... with a full paid subscription

Hi there I am an Adobe Team Administrator for my Company GNS, we have provided a staff member here with the full creative cloud suite and yet her Adobe Acrobat pro is stating there is X amount of days remaining on her trial how does one renew or change this so it is no longer seen to behave like a trail version when the licence is clearly paid for.
Cheers in Advance.
Troy

Please follow the steps in :
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
In case they do not resolve the issue, then you can contact Adobe.
Regards
Rajshree

Similar Messages

  • I have an AMD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only

    I have an AMD HD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only. I thought CC allowed you to bypass the "whitelist" even though my card is listed as supported here on the site. Playback without it jerky on 4k footage, even at 1/8 resolution.
    I'm running Windows 8
    AMD 3.3ghz 6 core processor
    32GB DDR3 1600 ram
    Scratch drive is solid state
    1) How do I enable Mercury and
    2) Should CC being having this much trouble editing 4k?

    Ask in the Premiere Pro forum.
    Mylenium

  • I purchased creative cloud, but my lightroom still says: mobile trial expired

    I just purchased creative cloud, but my lightroom still says: mobile trial expired.
    I started this trial before I bought my CC license.

    Hi There,
    Kindly try out the steps mentioned in the below mentioned link.
    I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
    Thanks,
    Atul Saini

  • Creative Cloud issue Acrobat Pro

    My CC account doesn't expire for a few months, yet Dreamweaver and Acrobat Pro have decided I only have a few days left, even though Adobe is still depositing my money. I really wish the Gods at Adobe could lower themselves enough to provide humans for us lowlings to chat with.
    Any ideas would be appreciated.

    <moving to CC forum>

  • LR is part of a Creative cloud but it asks still for a serial number or trial version (counting down)

    Installed on a new computer as the problem on the top

    Check the "MORE LIKE THIS" on the right you should be able to find the correct solution

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Paid Creative cloud account but it's still saying I'm on a trial

    Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
    Kind regards
    Shaun

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

    i am updating creative cloud but under apps tab says failed to load error please retry but still will not work

    Hi philip,
    You may try to follow the steps below:
    1.Close the Creative Cloud application.
    2.Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3.Delete the opm.db file.
    4.Launch Creative Cloud.
    Let us know if that helps,
    Regards,
    Rave

  • How many times do you have to pay for Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

    how many times do you have to pay for a Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

    Perhaps the unclear part here is that the Cloud is a subscription offering. You never pay for it outright and never actually own it.
    12 months pre-paid simply means paying the full 12 months subscription upfront. The following year, you do the same. And the same every year after that.
    Like any subscription, if you want to keep using the software, you keep paying the monthly (or annual) fee every month (or year), year in, year out.
    When you cancel your subscription, or it expires and you don't renew, then the software stops working.

  • I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    "Some problem" is really not much information
    Some links that may help
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019

  • Does the Creative Cloud include Acrobat XI Pro?

    Does the Creative Cloud include Acrobat XI Pro?

    All the tools and services are listed here
    http://www.adobe.com/products/creativecloud/tools-and-services.html
    Acrobat XI Pro is listed at the top of the "Also included:" list in the sidebar on the right hand side.

  • How do you uninstall creative cloud completely from your mac?

    ok so i seriously need help. so i was playing with photoshop about a month ago and i messed up all the settings so i got rid of it. (i didnt even have it for a whole day.) then, i wanted it again, so somehow i got it. but then smart me deleted it again because i made the same mistake. but i really want it back to use "a full 30 day trial" because i only had a chance to try it out for 8 hours before messing it up. so today, i made a new adobe account. and i cant get it back because that creative cloud is still on my mac. i tried everything to get rid of it and it literally wont work and i really want it back. PLEASE help

    Hi
    You can try below steps to remove Creative Cloud completely from your MAC.
    1: Navigate to : Application/Utility/Adobe Installer
    2: Double-click an Adobe CC product to uninstall one by one.
    3: Follow on-screen instructions.
    4: Download and run Adobe Cleaner tool using below link.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    5: If you don't have any Adobe product installed on your computer, you can manually remove Adobe folders from below location.
         * Library/Application Support/Adobe
         *  Mac HD/Users/<user account>/Library/Application Support/Adobe
    6: Restart the computer once.

  • Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

    I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
    I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
    You can see that I was billed for $29.99 on April 13th:
    After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
    I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
    To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
    So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
    What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
    Here's the picture that shows exactly what service shows up in my account:
    Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
    Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
    Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

    Have you logged out of your Cloud subscription and then back in?
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    or these
    Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • Purchased Creative Cloud complete on Black Friday for $40/mo, I've been charged twice and can't find out how to license my trial. PLEASE HELP!

    I signed up and purchased a discount plan of Creative Cloud Complete for $40/mo for the first year on Black Friday (11/28/14). I downloaded the Creative Cloud desktop app as well as Lightroom and Photoshop a few days later when my new computer came in. They have both reached the trial limit (I'm not even sure why it put me as a trial when I had already purchased Creative Cloud Complete). Since then I have downloaded and installed AE and PR and they have about 15 days left on the trial. My account has now been charged $40 twice. The first time was on 11/28/14 when I signed up, and the second time was on 12/29/14. Both were for the amount of $39.99. When I log into my Adobe Creative Cloud account online, it's asking me if I'm "ready to buy?". Why does it say this if I have already purchased a plan? How do I get the information to license all of the software? Nowhere in my account settings can I find a way to license all of the Creative Cloud programs I have installed. Please help! I have tons of projects I need to be working on and cannot afford any delays!
    PC - Dell XPS 8700
    Windows 8.1
    Thanks!
    Wesley Bower
    [email protected]

    Sign in, activation, or connection errors | CS5.5 and later
    For your payment issues you will have to contact ales support.
    Mylenium

  • I have to reformat my hard drive and reinstall all of my programs. What do I do about Creative Cloud? I also still need access to CS6 (I have a Marksware converter for InDesign to Quark).

    I have to reformat my hard drive and reinstall all of my programs. What do I do about Creative Cloud? I also still need access to CS6 (I have a Marksware converter for InDesign to Quark).
    This is a MacBook Pro 15" (Model number A1286) running Mavericks. Hard drive is fine but system software has been corrupted. I cannot simply restore from Time Machine as it will copy the corrupt system.
    Will I have to find all of my serial numbers before I can launch any of the programs?
    Thanks

    For the Cloud, you log in to your paid Cloud account and download & install the same way you did the first time
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    If you have the perpetual license version of CS6 you install from your original media and use your serial number
    If you have the version of CS6 that is installed via the cloud use this link
    http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html
    -or http://www.adobe.com/downloads/other-downloads.html

Maybe you are looking for

  • Not able to print xcelsius dashboards from pdf files.

    FYI. In case this has you stumped on how to print your dashboards from Adobe pdf you are not alone.You may have noticed that it is not possible to print your dashboards from Adobe pdf documents.  It is not possible to actually print any active embedd

  • How can I go to the folder "Library"? It doesn't exist in Lion.

    I need the folder "Libary". But in Lion it doesn't exist anymore. How can i go to this folder? Please answer

  • How to disable printing and emailing from a specific pdf in iBooks?

    I need to prevent the iPad user to print or email a pdf published in iBooks. Thanks for your help!

  • LMS 3.2 real time graphs

    Hi Guys, Can somebody tell me how to set up the following in LMS 3.2 running the latest version of various modules like RME, CS etc. 1. Real time graphs. If I am monitoring 100 switches in LMS, to be able to display reachability status of 100 switche

  • Framework Order without Requisition

    Hi All, We wish to cater for the following scenario: All purchase orders require a requisition AND A framework order does not require a requistion By using the Functional Authorization for Buyer - this would mean that the Framework Order also require